Register1 site dead?
Discussion
I've got one website with register 1 / serverstream / 6 degrees and the last week and a half has been terrible. My server regularly crashes every few hours. I've complained using the support tickets and basically they are saying its nothing to do with them. I find it hard to believe when others are suffering the same issue. I have a dedicated magento server with serverstream. They've blamed a high CPU load average, but from what we can see this has not changed in months and it used to be a stable platform.
We've been blocking ip addresses and now installed fail2ban, but neither seem to have made any real difference to stability nor to the load average. I managed to pull up a report in plesk which was showing lots of chinese hackers probing our site for flaws so we've blocked all chinese ip addresses at the firewall but otherwise theres nothing special about our data. Even the serverstream support team were monitoring using sysstat and could see nothing unusual.
Anyone have any fresh insight as to what is happening? Its costing me a lot of money in lost sales.
Kev
We've been blocking ip addresses and now installed fail2ban, but neither seem to have made any real difference to stability nor to the load average. I managed to pull up a report in plesk which was showing lots of chinese hackers probing our site for flaws so we've blocked all chinese ip addresses at the firewall but otherwise theres nothing special about our data. Even the serverstream support team were monitoring using sysstat and could see nothing unusual.
Anyone have any fresh insight as to what is happening? Its costing me a lot of money in lost sales.
Kev
Original Poster said:
I use Register1 to host my business website (next to zero traffic) but emails are absolutely vital to our business.
Should I be worried and looking to move?
Depends what you mean by "vital". If they truly are then, and this isn't aimed at Register1, I'd be looking at the likes of 365 of Google Apps.Should I be worried and looking to move?
Nobody is bulletproof but nobody will beat those two for absolutely reliability IMO.
Only just found this thread, but now it explains why I've been having so many email authentication problems the last few weeks. My server then went down yesterday for no apparent reason and it coincides with the outage a few have reported here.
I didn't even know Serverstream had been sold! I've had a quick look at TSOHost, but the prices seem quite high for dedicated servers. I've currently got a Xeon Enterprise server with a firewall port etc.etc and am paying £134+VAT/month. Should TSOHost come in under that for the same spec?
I didn't even know Serverstream had been sold! I've had a quick look at TSOHost, but the prices seem quite high for dedicated servers. I've currently got a Xeon Enterprise server with a firewall port etc.etc and am paying £134+VAT/month. Should TSOHost come in under that for the same spec?
I've had more than the usual niggling problems for the last couple of months too. All sorted out in a matter of days, but one thing that constantly annoys me is the inability to send emails from some devices from some wifi networks. This laptop is fine here, but my HTC One on the same connection isn't.
That could be completely unrelated, but I have on a couple of occasions been left with nothing working where previously it was fine, (and I moved to a new job and hence a new wifi at work in the middle of this)..
Was just about to purchase a couple of domains, one to park and one to actively use for a wordpress (I guess) business-related blog. Any low maintenance options for this? Reasonably techie, and not looking for anything majorly sophisticated, but don't want to spend my life maintaining the site..
That could be completely unrelated, but I have on a couple of occasions been left with nothing working where previously it was fine, (and I moved to a new job and hence a new wifi at work in the middle of this)..
Was just about to purchase a couple of domains, one to park and one to actively use for a wordpress (I guess) business-related blog. Any low maintenance options for this? Reasonably techie, and not looking for anything majorly sophisticated, but don't want to spend my life maintaining the site..
Psychobert said:
<snip>
Was just about to purchase a couple of domains, one to park and one to actively use for a wordpress (I guess) business-related blog. Any low maintenance options for this? Reasonably techie, and not looking for anything majorly sophisticated, but don't want to spend my life maintaining the site..
Wordpress is updated frequently to avoid security exploits and add improvements etc.Was just about to purchase a couple of domains, one to park and one to actively use for a wordpress (I guess) business-related blog. Any low maintenance options for this? Reasonably techie, and not looking for anything majorly sophisticated, but don't want to spend my life maintaining the site..
If you don't want to maintain the site (Wordpress) yourself, then the simple answer is to pay for a managed service.
TonyRPH said:
Wordpress is updated frequently to avoid security exploits and add improvements etc.
If you don't want to maintain the site (Wordpress) yourself, then the simple answer is to pay for a managed service.
Thanks. I'm reasonably ok with techie bits, just don't want to have to spend too much time in maintenance. The plan is a blog with articles and links rather than any e-commerce type activity so I'm hoping that I don't really need a managed service.If you don't want to maintain the site (Wordpress) yourself, then the simple answer is to pay for a managed service.
Early days in my thinking yet though.
Psychobert said:
Thanks. I'm reasonably ok with techie bits, just don't want to have to spend too much time in maintenance. The plan is a blog with articles and links rather than any e-commerce type activity so I'm hoping that I don't really need a managed service.
Early days in my thinking yet though.
WordPress 3.7 introduced automatic background updates for general security / functionality patches so there's very little maintenance required. I run quite a few WP sites (simple blog type thing as per what you're planning) and its all very straightforward. All mine are on R1 - note that if you use their cheapest VDS, the support team need to change a setting to allow WordPress to run (PHP version). Early days in my thinking yet though.
This could explain all the email issues I keep getting and still get on average 2/3 times a week when it messes up and refuses to connect.
Thought it was just me and kept being told that its standard that email sometimes has an issue and the fact I dont use Squirrel (all my fault).
Anyone going to put out quick review who they have moved to as my VDS is up begining of April, but if they keep having issues Im happy to move.
Thought it was just me and kept being told that its standard that email sometimes has an issue and the fact I dont use Squirrel (all my fault).
Anyone going to put out quick review who they have moved to as my VDS is up begining of April, but if they keep having issues Im happy to move.
Du1point8 said:
This could explain all the email issues I keep getting and still get on average 2/3 times a week when it messes up and refuses to connect.
Thought it was just me and kept being told that its standard that email sometimes has an issue and the fact I dont use Squirrel (all my fault).
Anyone going to put out quick review who they have moved to as my VDS is up begining of April, but if they keep having issues Im happy to move.
TSO host has come up time and time again as a good host/replacement.Thought it was just me and kept being told that its standard that email sometimes has an issue and the fact I dont use Squirrel (all my fault).
Anyone going to put out quick review who they have moved to as my VDS is up begining of April, but if they keep having issues Im happy to move.
Support were very helpful when migrating, and answering some of my (probably) stupid questions.
illmonkey said:
Du1point8 said:
This could explain all the email issues I keep getting and still get on average 2/3 times a week when it messes up and refuses to connect.
Thought it was just me and kept being told that its standard that email sometimes has an issue and the fact I dont use Squirrel (all my fault).
Anyone going to put out quick review who they have moved to as my VDS is up begining of April, but if they keep having issues Im happy to move.
TSO host has come up time and time again as a good host/replacement.Thought it was just me and kept being told that its standard that email sometimes has an issue and the fact I dont use Squirrel (all my fault).
Anyone going to put out quick review who they have moved to as my VDS is up begining of April, but if they keep having issues Im happy to move.
Support were very helpful when migrating, and answering some of my (probably) stupid questions.
Downtime?
Just a case of telling R1 you are leaving, telling TSO Host you want them to migrate it and leaving them to it? I dont want to lose the domain and it would be safe with them moving everything.
Dont need and dont want down time at that particular point as Im expecting quite a lot of email and web traffic in April.
Du1point8 said:
How painfull was it to move?
Downtime?
Just a case of telling R1 you are leaving, telling TSO Host you want them to migrate it and leaving them to it? I dont want to lose the domain and it would be safe with them moving everything.
Dont need and dont want down time at that particular point as Im expecting quite a lot of email and web traffic in April.
Fairly easy. I run a SQL DB as well as the site. I basically migrated the domains across, once that was done the pre-arranged migration went ahead. There was a slight hiccup where they didn't ask me if it was OK to start, so they had to restart once I'd taken the site offline. Downtime?
Just a case of telling R1 you are leaving, telling TSO Host you want them to migrate it and leaving them to it? I dont want to lose the domain and it would be safe with them moving everything.
Dont need and dont want down time at that particular point as Im expecting quite a lot of email and web traffic in April.
I provided them with the login details prior to the arranged time, their tech went in, backed up SQL and the files and put it on their site. I done some config changes (home directory etc) and tested it worked and put it live.
TSO also use cPanel, which is a lot better, and I've noticed small, but helpful things like 1-click gmail mail server config.
Downtime was probably half a day, as it was a fair amount of data, but my email is managed on google apps, so the MX records were setup at TSO, so when the DNS change propagated, there would have been no down time, or at least very little.
I run a magento Go site from the host so that its <company name>.co.uk and when used in the url its pointed to magento.
Im assuming if I just give the tech tech all the logins, they can move the DNS/IPs across with little or none of my own time used.
The only other thing is the emails on the system that is held by register1, that would need migrating too without losing a single one.
Im assuming if I just give the tech tech all the logins, they can move the DNS/IPs across with little or none of my own time used.
The only other thing is the emails on the system that is held by register1, that would need migrating too without losing a single one.
Du1point8 said:
I run a magento Go site from the host so that its <company name>.co.uk and when used in the url its pointed to magento.
Im assuming if I just give the tech tech all the logins, they can move the DNS/IPs across with little or none of my own time used.
The only other thing is the emails on the system that is held by register1, that would need migrating too without losing a single one.
So the domain is just pointing to magentos servers, all you'd do is migrate the domain and setup the DNS on TSO to match R1, should be pretty seamless.Im assuming if I just give the tech tech all the logins, they can move the DNS/IPs across with little or none of my own time used.
The only other thing is the emails on the system that is held by register1, that would need migrating too without losing a single one.
As for the email, TSO will migrate that across for you, obviously you'd still have your R1 account as backup (I moved 2 weeks before mine was going to expire, incase anything went missing). I'd also export my email profiles out from your client to a backup file, so if anything went missing off the server, you can just import it. A fail safe.
Have you considered moving to somewhere like google apps for email? Complete cloud system and I'm pretty sure it's going to have some redundancy in it!
MOney is going out and not yet coming in fast enough for another cost...
Im currently up to my eyeballs in sorting out Ideal Home Show and we are running flat out in preparation for it, so dont have much time and only 4 weeks left to go... being a 2 man crew and sorting it all out is time consuming, but the rewards should be good, hence needing good online capability around the end of March.
So wanted something that I can just let people do as it runs out at the beinging of April, then I will look at which Email to do.
Im currently up to my eyeballs in sorting out Ideal Home Show and we are running flat out in preparation for it, so dont have much time and only 4 weeks left to go... being a 2 man crew and sorting it all out is time consuming, but the rewards should be good, hence needing good online capability around the end of March.
So wanted something that I can just let people do as it runs out at the beinging of April, then I will look at which Email to do.
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