BT's relic-grade broadband
Discussion
Openreach engineers appeared last week and laid fibre through to the ducting to our cabinet. Today they told us the new cabinet would be fitted before Christmas and we'd be able to get Infinity within three weeks. We're a quarter of a mile from the Chesterfield exchange, on a development of 70 eight year old houses previously deemed 'economically unviable' to upgrade to fibre. Over two years of campaigning and complaining on my part seem to have had an effect - or maybe it was simply our turn...
I've been made a member of this club agaisnt my will.
Moved 6 months ago, where the town was fibre'd and although we were 100m from the exchange (and our house was the old telephone exchange!) we were unable to get it. But at least we had a good contention. I could get a solid 1.8mb down at all times (connecting at ~23mb)
Now, I connect at 19mb and can only get over 2mb down when doris next door is making a brew and Bazza is on the crapper at the same time.
Sky have said it's due to overuseage in my village. My village consists of old people and the odd younger couple, I highly doubt, when doris isn't making tea, shes streaming 4K movies from youtube.
Anyway, I've seen BT openreach working ar the cabinets recently. Our fibre data is also 31/12/2014 (conviently the last day of the year!), I've been told I can get it in Jan.
Moved 6 months ago, where the town was fibre'd and although we were 100m from the exchange (and our house was the old telephone exchange!) we were unable to get it. But at least we had a good contention. I could get a solid 1.8mb down at all times (connecting at ~23mb)
Now, I connect at 19mb and can only get over 2mb down when doris next door is making a brew and Bazza is on the crapper at the same time.
Sky have said it's due to overuseage in my village. My village consists of old people and the odd younger couple, I highly doubt, when doris isn't making tea, shes streaming 4K movies from youtube.
Anyway, I've seen BT openreach working ar the cabinets recently. Our fibre data is also 31/12/2014 (conviently the last day of the year!), I've been told I can get it in Jan.
[Anyway, I've seen BT openreach working ar the cabinets recently. Our fibre data is also 31/12/2014 (conviently the last day of the year!), I've been told I can get it in Jan.
[/quote]
We had an original date of early 2013 then to 31/12/13, only to see it roll forward 12 month to 31/12/14. So not holding my breath that it will be actually available to us in the New year.
[/quote]
We had an original date of early 2013 then to 31/12/13, only to see it roll forward 12 month to 31/12/14. So not holding my breath that it will be actually available to us in the New year.
NorthEast said:
illmonkey said:
Anyway, I've seen BT openreach working ar the cabinets recently. Our fibre data is also 31/12/2014 (conviently the last day of the year!), I've been told I can get it in Jan.
We had an original date of early 2013 then to 31/12/13, only to see it roll forward 12 month to 31/12/14. So not holding my breath that it will be actually available to us in the New year.I don't believe it for a second, but it's what I've been told. I also saw these guys installing it over 2 months ago.
Mr Whippy said:
Out of interest, does anyone know how I can get hold of BT directly, to get someone to come adjust the external wiring on the house?
Do they have a direct number or do I have to ring thicko central in India and press loads of numbers?
Dave
who is your service provider ? AFAIK you cannot directly contact Openreach Do they have a direct number or do I have to ring thicko central in India and press loads of numbers?
Dave
not pressing buttons can be an interestign excperience when faced with a auto-attendant as it has to take you somewhere - and in case it;s a disability discrimination reason that makes it difficult to deal with the automattendant it;s often to either a human operated switchboard or to a higher level of call centre minion
mph1977 said:
Mr Whippy said:
Out of interest, does anyone know how I can get hold of BT directly, to get someone to come adjust the external wiring on the house?
Do they have a direct number or do I have to ring thicko central in India and press loads of numbers?
Dave
who is your service provider ? AFAIK you cannot directly contact Openreach Do they have a direct number or do I have to ring thicko central in India and press loads of numbers?
Dave
not pressing buttons can be an interestign excperience when faced with a auto-attendant as it has to take you somewhere - and in case it;s a disability discrimination reason that makes it difficult to deal with the automattendant it;s often to either a human operated switchboard or to a higher level of call centre minion
But when I was getting all the stuff sorted back in January the experience was rather horrendous when having to deal with people who just interfaced with computers saying 'no'
It was only when an actual Openreach person came to my house that he managed to fix all the screw ups, and ultimately they were all computer side/database related from what I could gather.
Being able to get straight to proper humans given I'd be paying for the service would be nice, rather than having to use s
t-head central (BT call centres) to get it sorted.Dave
BT still haven't learnt 40 years on.Forty odd years pre digital anything, the banks had something processing data, which had the forerunner of digital comms.More like data comms,with banks being connected to main centres via branching amplifiers( local centres had a stack of these conected in parallel to a main circit back to bank HQ) and dedicated private circuits, with tone modems, and I suspect address polling. Problem was that these circuits had two failings - no DC on line ,so with the state of BT records the pairs would show not in use and faultsman would use to clear a fault, and with no DC on line any HR joints got worse. Cure was to provide a low current source to show circuit in use and reduce problem of bad joints.
On poor speed BB. I don't want/need the luxury of a phone line so BT is out for BB AS IS SKY/TALK TALK ETC. Similarly Virgin. So I use a T Mobile dongle, currently showing at 7.2Mbps, although I'd suspect it's nearer 2. £30 per 90 days with 1GB fair play download, though they are very flexible.
On poor speed BB. I don't want/need the luxury of a phone line so BT is out for BB AS IS SKY/TALK TALK ETC. Similarly Virgin. So I use a T Mobile dongle, currently showing at 7.2Mbps, although I'd suspect it's nearer 2. £30 per 90 days with 1GB fair play download, though they are very flexible.
Edited by Who me ? on Monday 8th December 23:15
illmonkey said:
Anyway, I've seen BT openreach working ar the cabinets recently. Our fibre data is also 31/12/2014 (conviently the last day of the year!), I've been told I can get it in Jan.
NorthEast said:
We had an original date of early 2013 then to 31/12/13, only to see it roll forward 12 month to 31/12/14. So not holding my breath that it will be actually available to us in the New year.
[quote=NorthEast][Anyway, I've seen BT openreach working ar the cabinets recently. Our fibre data is also 31/12/2014 (conviently the last day of the year!), I've been told I can get it in Jan.
Well the availability date of 31/12/14 seems to have disappeared!, so is its arrival imminent? or a further 12month wait, come on Open Reach get your act together.
Anyway, I've seen BT openreach working ar the cabinets recently. Our fibre data is also 31/12/2014 (conviently the last day of the year!), I've been told I can get it in Jan.
NorthEast said:
We had an original date of early 2013 then to 31/12/13, only to see it roll forward 12 month to 31/12/14. So not holding my breath that it will be actually available to us in the New year.
[quote=NorthEast][Anyway, I've seen BT openreach working ar the cabinets recently. Our fibre data is also 31/12/2014 (conviently the last day of the year!), I've been told I can get it in Jan.
Well the availability date of 31/12/14 seems to have disappeared!, so is its arrival imminent? or a further 12month wait, come on Open Reach get your act together.
Edited by NorthEast on Saturday 13th December 09:33
NorthEast said:
NorthEast said:
[Anyway, I've seen BT openreach working ar the cabinets recently. Our fibre data is also 31/12/2014 (conviently the last day of the year!), I've been told I can get it in Jan.
We had an original date of early 2013 then to 31/12/13, only to see it roll forward 12 month to 31/12/14. So not holding my breath that it will be actually available to us in the New year.I've seen them working on fibre, whilst it may not be the last day of the year, it's got to be close!
Eta: clearly the quote have cocked up!
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