BT Infinity

[japgt]

Hey guys im after some advice re the above.

We are currently with virgin media for broadband, phone and tv and although all is good with tv and phone the broadband seems patchy.

We are looking at moving the whole lot to bt and having the infinity broadband which ive already checked we can get in our area.

my main concern is we dont know anything about the channels that you get with their tv package are they the same as virgin or sky?

Also are there any pitfalls I may be missing with any of their services before we make the jump??

Any help appreciated

[FlossyThePig]

Have you looked at the BT website? All channels are listed there.

[japgt]

I did but couldnt see a definitive listing of all channels just the odd ones against certain packages.

Ill have another look today.

[FlossyThePig]

Basic package gives you all the Freeview channels plus catchup (iPlayer, ITV Player, 4OD and Demand5) and BT Sport. Additions to the package give you extra channels.

What problems are you having with your current broadband?

[japgt]

so are the freeview channels the same as the ones you get on virgin or sky? i did notice that they had bolt ons for music and other stuff, but dont want to end up paying over the odds to have what we already have.

the broadband just seems slow, i tried buying a wireless adapter and that was even worse, so that went back and back on a cable from the hub.

the one thing i have noticed is that my samsung galaxy s4 always says my internet connect is unstable when im on wireless in the house, sitting in the same room as the hub!!

[FlossyThePig]

japgt said:

so are the freeview channels the same as the ones you get on virgin or sky?

Probably not! What channels do you want to watch?

japgt said:

the broadband just seems slow

Have you run a speedtest? The graph generated during the test should be nice and smooth as you are on cable.
As for wireless you may have a lot of interference from neighbouring routers.

[japgt]

OK, so done a speed test and this is the result, im guessing that doesnt look to bad??

http://www.speedtest.net/my-result/3456281425

regards channels, i would like the option of watching any channel that we currently have, particularly interested in gold, dave, discovery channels, more 4, and music channels really, those are the most important ones for me.

it may be a case of keeping the virgin tv gubbins and just moving the internet to bt.

[megaphone]

You are getting 30Mb/s, that's good, you are on Virgin cable correct? It is a very good service, the problem is with your own WiFi, this will not change if you get a new BB supplier. You need to find out why the WiFi is performing badly, are you on a Virgin Superhub? Is it the latest version?

Did you do the speed test via WiFi or did you plug an ethernet cable in and use a laptop?

This is my Virgin speed connected via ethernet, I'm on XL

Edited by megaphone on Wednesday 23 April 09:31

Edited by megaphone on Wednesday 23 April 09:31

Edited by megaphone on Wednesday 23 April 09:32

[japgt]

mine was done using the cable in the back of the desktop computer, via the virgin hub, im led to believe it is the superhub we have, but not 100% on that. i was using wifi via that hub on my phone and thats what was saying our internet connection is unstable??

[megaphone]

I would get on to Virgin then and tell them you're having problems with the hub. Or you can get your own WiFi router and just use the Virgin hub as a modem.

[FlossyThePig]

japgt said:

it may be a case of keeping the virgin tv gubbins and just moving the internet to bt.

The Virgin TV gubbins requires the Virgin cable, BT internet requires a BT cable. You can't mix and match them.

Get a copy of inSSIDer (version 3 is free) to check out your wireless network. I bet you have interference from other networks causing your wifi problems.

[scottri]

I'm on virgin but using my own wireless router (a good one) and my S4 moans about this all the time. I think its a problem with the firmware on the phone rather than the wifi itself.

None of my other devices ever drops connection yet my s4 complains all the time.

http://forums.androidcentral.com/samsung-galaxy-s4...

[MissChief]

Have you considered Sky? Better range of channels and if you can get infinity then you should be able to get Sky Fibre. They're doing it for £7.50 a month and I can get you half price TV for a year as well?

[japgt]

cheers guys, had sky and wouldnt dream of going back to them, they were shocking with customer service when we had an issue with the sky tv set up. also heard horror stories about their internet set up as well.

[Alucidnation]

japgt said:

cheers guys, had sky and wouldnt dream of going back to them, they were shocking with customer service when we had an issue with the sky tv set up. also heard horror stories about their internet set up as well.

If you think they are bad, wait until you have a problem with BT.