BT Broadband - Streaming Issues

BT Broadband - Streaming Issues

Author
Discussion

paulrockliffe

Original Poster:

15,639 posts

226 months

Wednesday 23rd April 2014
quotequote all
Evening.

I have BT Broadband at home, not the Infinity stuff as it's not available on my exchange. Speedtest.net consistently gives me 15-19Mb/s. I live in a small village with a largely elderly population, so I don't seem to suffer much in the way of slow-down in the evenings.

If I stream from Youtube, Sky Go or iPlayer I get a consistent video stream, with no issues. If I use any less main-stream video providers I get a stream that consistently drops frames, so the picture is very jerky and I get gaps in the sound, though that is generally smooth until it stops completely. The connections do not time-out at all. When I look at Ethernet usage in Task Manager it shows the connection to be very erratic eg:



The stream also manages to slow other internet tasks down dramatically, though using iPlayer or Youtube doesn't have this effect either.

I've tried over WiFi, over cable, on my phone, on a couple of different laptops, all have exactly the same issues. I've tested the main stream I use at other houses, where it works perfectly.

All the indications are that it's a BT issue. Has anyone else had similar or know anything I can do to get things working properly? It's starting to really annoy me now!

gjf764

1,302 posts

174 months

Wednesday 23rd April 2014
quotequote all
'Less mainstream' or torrenty type stuff? BT throttle the connection for hooky websites

paulrockliffe

Original Poster:

15,639 posts

226 months

Wednesday 23rd April 2014
quotequote all
Got any more details? Not tried torrents, just streaming TV from sites in Dubai.

gjf764

1,302 posts

174 months

Wednesday 23rd April 2014
quotequote all
No real details I'm afraid, if I try torrents at weekends or evenings it's a sloooooooooow nightmare, 9-5 during the week and they're ok and normal BT Infinity speed.

I'm no techno geek so don't know how they know

pm me the site if you want and I'll see if its the same with me

FlossyThePig

4,083 posts

242 months

Wednesday 23rd April 2014
quotequote all
gjf764 said:
BT throttle the connection for hooky websites
Does the fault lie with BT or do the "hooky websites" have the capacity to cope with the demand?

BT Totally Unlimited said:
•Some Internet service providers put restrictions on certain types of Internet traffic or limit how much you can download or upload which means at peak times of day, customers may experience slower speeds.
•We don't think that's a good enough experience for BT customers so we have made all of our unlimited products 'Totally Unlimited'.
•'Totally Unlimited' means that you will be able to enjoy catch-up TV, streamed films, online gaming and other bandwidth-eating applications and we'll never slow you down.

paulrockliffe

Original Poster:

15,639 posts

226 months

Wednesday 23rd April 2014
quotequote all
I don't have issues with the same websites at other places at the same time of day. One of the sites has a live chat forum, other users report prefect streams while I'm struggling. It's the same issue across all sites except iPlayer, Sky Go and Youtube, so I can't see that the issue lies anywhere other than BT. I'm running some tests now that are supposed to identify shaping and throttling of traffic, so will report back....

MissChief

7,095 posts

167 months

Thursday 24th April 2014
quotequote all
Any update for the network card drivers?