Talk Talk or Sky?
Discussion
IanA2 said:
steveatesh said:
Never had to use customer service mind, so can't comment on that.
When you do need CS....that's when the fireworks start......take cover.Yes, they are all great when things are plain sailing. It is when things screw up and need fixing that they show their differences.
A migration that should have taken 20 minutes from Be to Sky took them a day and a half and two hours of phone calls at 5p a minute. Three days to get them to activate Fastpath on the line, which then actually turned out to be interleave 96 and higher latency than ever. Two more days for them to reply to my email, not with an answer, but requesting my security details before they would take it any further. Then two attempts to use live chat, this first of whom didn't know what to do, and the second who could only offer to send me a replacement Sky router.
It has even taken them 3 days to acknowledge that I requested a MAC code, only to state that it will be another 3 days before I receive it in a letter. A letter mark you, not an email. Oh yes, and a service which they initially claimed was £12:50 a month is now £20:50 because I don't want Sky phone and/or Sky TV.
Yes, it is definitely rusty nails and b
ks territory.
A migration that should have taken 20 minutes from Be to Sky took them a day and a half and two hours of phone calls at 5p a minute. Three days to get them to activate Fastpath on the line, which then actually turned out to be interleave 96 and higher latency than ever. Two more days for them to reply to my email, not with an answer, but requesting my security details before they would take it any further. Then two attempts to use live chat, this first of whom didn't know what to do, and the second who could only offer to send me a replacement Sky router.
It has even taken them 3 days to acknowledge that I requested a MAC code, only to state that it will be another 3 days before I receive it in a letter. A letter mark you, not an email. Oh yes, and a service which they initially claimed was £12:50 a month is now £20:50 because I don't want Sky phone and/or Sky TV.
Yes, it is definitely rusty nails and b
ks territory.Used to be with talktalk having migrated from tiscali.
When it worked they were fine though speeds dropped markedly from schools kicking out well into the evening.
Completely echo the comments regarding the customer service and frankly you will want to mangle your own testicles with a blunt rusty spoon than deal with these people. All the clichés regarding dealing with Indian call centres doubled and redoubled. Just don't. You will regret it.
Sky haven't had any issues or speed drops. The one thing I had with the router dropping the line was handled efficiently by a UK guy. He didn't find anything wrong but the problem has gone after a suggested channel change and see how it goes advice.
When it worked they were fine though speeds dropped markedly from schools kicking out well into the evening.
Completely echo the comments regarding the customer service and frankly you will want to mangle your own testicles with a blunt rusty spoon than deal with these people. All the clichés regarding dealing with Indian call centres doubled and redoubled. Just don't. You will regret it.
Sky haven't had any issues or speed drops. The one thing I had with the router dropping the line was handled efficiently by a UK guy. He didn't find anything wrong but the problem has gone after a suggested channel change and see how it goes advice.
skeggysteve said:
OP are you in an area that Virgin supply?
I ask because my son moved a couple of weeks ago and the best deal he found was with Virgin. They fitted the kit on a saturday. He messed up the order and the sorted it without question.
The price was IMHO very good, can't remember the specifics but it was something like £20 a month for the first 12 month for 100meg, second to best TV pack and anytime landline.
two older members of my family have had virgin, and both have been ripped off by being charged for packages they either werent using/ never ordered or their lines wouldnt support. Took many months to sort out and when asked to provide paperwork to support the extortionate charges one relative had been paying for the last 12 or 6 months and the reason they wanted a large sum of money to close her account and why they were threatening her with collecion agencies for the outstanding balance they actually sent HER a cheque, but no paperwork as to what the cheque was for and no explaination or apology.I ask because my son moved a couple of weeks ago and the best deal he found was with Virgin. They fitted the kit on a saturday. He messed up the order and the sorted it without question.
The price was IMHO very good, can't remember the specifics but it was something like £20 a month for the first 12 month for 100meg, second to best TV pack and anytime landline.
personally, speaking from experience I wouldnt touch talktalk with a barge pole!
had them both at business premises and home,both were absolutely diabolical.
almost 6 months attemting to run a business with a webshop without internet service for about 6 months...
and at home an intermittent service that they blamed every single time service went down on " internal equipment" which it never was..
only ever got anywhere with their customer service department afetr I found the CEOs office direct email address online and always contacted that email address from then on ...they actually reply and normally within 24 hours and amazingly they actually attempt to rectify the problems instead of fobbing you off for weeks, you really shouldnt have to escelate matters to the CEOs office every time you have an issue though!
had them both at business premises and home,both were absolutely diabolical.
almost 6 months attemting to run a business with a webshop without internet service for about 6 months...
and at home an intermittent service that they blamed every single time service went down on " internal equipment" which it never was..
only ever got anywhere with their customer service department afetr I found the CEOs office direct email address online and always contacted that email address from then on ...they actually reply and normally within 24 hours and amazingly they actually attempt to rectify the problems instead of fobbing you off for weeks, you really shouldnt have to escelate matters to the CEOs office every time you have an issue though!
TTmonkey said:
Zad said:
Oh yes, and a service which they initially claimed was £12:50 a month is now £20:50 because I don't want Sky phone and/or Sky TV.
This sounds like a lack of reading small print to me.....?Matters not anyway, I'm off elsewhere now. Not totally sure where. PlusNet fibre (aka BT in drag) seems to be the least worst option.
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