Any I.T experts? Cloud-based server/emails not reaching
Discussion
Run the IP address of your server against this, I wouldn't be surprised if it's landed up on a blacklist somehow.
http://multirbl.valli.org/
http://multirbl.valli.org/
Te blacklist suggestion is quite likely. We use Google's 'Postini' service for filtering our mail, and occasionally the IP addresses of the Postini servers get blacklisted, meaning thorugh no fault of our own our mail gets 'black-holed', meaning you don't even get a bounceback reply when a mail fails to reach the recipient.
hora said:
WinstonWolf said:
Run the IP address of your server against this, I wouldn't be surprised if it's landed up on a blacklist somehow.
http://multirbl.valli.org/
A few hits on there- how do we resolve? Do we contact our Cloud provider with the links to disenable/contact those that blacklisted? http://multirbl.valli.org/
(Disclaimer I'm not a IT bod/good with the terminology)
Thanks so far
I'd pass it over to your host at this point. If they aren't overly helpful/reactive you've got that info as a lever. Resolving this should generally be within their remit
Yes, it'll be for them to sort.
When our mailserver gets blacklisted I usually just give it a new IP address but we are fortunate in that we have a few IP address available to switch about and it's a rare occurrence due to fairly strict policies on mail sending.
The thing is they really need to ensure that whatever has flagged the server up is sorted and that is probably going to be down to another customer. If it's a first time offence the blacklisting usually drops off after 24 hours or so but if it happens again the punishment is usually stronger.
If this is what they do as a company then it's bread and butter stuff though so really I'd be concerned if you have to pressure them or do their job for them.
When our mailserver gets blacklisted I usually just give it a new IP address but we are fortunate in that we have a few IP address available to switch about and it's a rare occurrence due to fairly strict policies on mail sending.
The thing is they really need to ensure that whatever has flagged the server up is sorted and that is probably going to be down to another customer. If it's a first time offence the blacklisting usually drops off after 24 hours or so but if it happens again the punishment is usually stronger.
If this is what they do as a company then it's bread and butter stuff though so really I'd be concerned if you have to pressure them or do their job for them.
hora said:
I don't get an undeliverable report.
Our IT contractor said: You don’t have a local ip associated with your email its cloud based.
If true? Could our cloud providers I.P address be the one being blocked?
That doesn't really mean anything though.Our IT contractor said: You don’t have a local ip associated with your email its cloud based.
If true? Could our cloud providers I.P address be the one being blocked?
If you aren't getting an undeliverable nobody will be able to do anything other than guess - you need whoever has access to your server logs to look at them and see what is happening.
hora said:
I don't get an undeliverable report.
Our IT contractor said: You don’t have a local ip associated with your email its cloud based.
If true? Could our cloud providers I.P address be the one being blocked?
Just because it's cloud based doesn't mean you have an IP, your host will either have an or a block of IP addresses. These *may* be on an IP blacklist.Our IT contractor said: You don’t have a local ip associated with your email its cloud based.
If true? Could our cloud providers I.P address be the one being blocked?
WinstonWolf said:
Just because it's cloud based doesn't mean you have an IP, your host will either have an or a block of IP addresses. These *may* be on an IP blacklist.
It's very likely, but I'd still expect a NDR to be generated if it was being rejected at the MTA level vs. accepted but then quarantined or something at the recipients side.It can be a pain to resolve these problems which are hard to pin down exactly and involve a third parties systems. But ultimately that's what you pay people for. I know I've ended up on the phone to random companies I don't even support trying to resolve spam issues for clients before. It's just one of the many costs of Spam to business.
Move your email, just your email for now to a Hosted Exchange provider who actually runs something that can tell you where your email went and the reason it did or didnt get delivered. I'm a fan of Simply Mail Solutions but there are others. It sounds like you need to go fairly bespoke as opposed to a massive org who dont track anything. I think moving the email will fix the problem anyway
Other things you can do that might help - SPF record and implement DMARC but if it's other people on the same shared server you're fxcked til the host sorts it out
Other things you can do that might help - SPF record and implement DMARC but if it's other people on the same shared server you're fxcked til the host sorts it out
hora said:
The emails I'm getting are getting less and less and alot of people are saying 'tried emailing you and it bounced'. Its screwing the business. A good tiny business. I'd be better off sadly starting to look for a new job at this rate.
I'm wondering if it's something really stupid like a mail server that won't let you send when your inbound mailbox is full.
We suffered this exact problem & wrote about it here too. Turned out to be an IP blacklist by Go Daddy who host our email & it was explained to me that rather than pay fro armies of techs dealing with spam, they automate the blacklisting via algorithm & that's how it becomes very easy to fall foul of it.
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