Latest BT Computer Scam???

[Wozy68]

Chimune said:

your whole story relies on these two facts. neither of which have been explained enough for my liking. add that the whole thing is being passed through a non it literate 71 yo, and i dont see a scam at all.

Just what do you think may have happened, I'd really like to know your thoughts. if it isn't a scam and it's something else feel free to explain, it bothers me not one way or the other if it is or it isnt. I just asked the question if it had been heard of before hence the question marks on the heading.

What would you need to know for it to be explained any clearer to you for what happened?

Edited for shocking grammar so late at night.

Edited by Wozy68 on Friday 29th August 23:28

[Chimune]

Wozy68 said:

Chimune said:

your whole story relies on these two facts. neither of which have been explained enough for my liking. add that the whole thing is being passed through a non it literate 71 yo, and i dont see a scam at all.

Just what do you think has happened then, I'd really like to know your thoughts. if it isn't a scam and it's something else feel free to explain, it bothers me not one way or the other if it is or it isnt. I just asked the question if it had been heard of before.
How can it be explained any clearer to you?

how do you know the second bt dood was not real?
what are the effects of the 'hack'?
based on the facts so far, why would i not presume that the non it literate user has either locked themselves out of their pc, is using wrong account after the support guy logged in, or has forgotten a recent password reset?

not being pedantic but i see human error not scam :-)

[Wozy68]

Chimune said:

how do you know the second bt dood was not real?
what are the effects of the 'hack'?
based on the facts so far, why would i not presume that the non it literate user has either locked themselves out of their pc, is using wrong account after the support guy logged in, or has forgotten a recent password reset?

not being pedantic but i see human error not scam :-)

Ok fair enough. It what's he's been told (and he has been using PCs getting on 15 years so knows windows at least reasonably well) is false, then yes I can see what your saying. Timing does seem a little strange, but yes he could have cocked up his password etc

I'll give it a day or two and see what the outcome is and post back if anything proves sinister.

[Sheepshanks]

I would be gobsmacked if an Indian call-centre wasn't very leaky. It happens enough in UK ones.

[Bullett]

It sounds over elaborate and risky for a 'hack'

Could it be that the reason for the slow down was that he had already downloaded whatever the virus or Trojan was and that it was this that was causing the slow down. So BT install the diagnostic and the virus goes into defensive mode.

[FunkyNige]

Bullett said:

It sounds over elaborate and risky for a 'hack'

Especially as it doesn't seem that the hacker got anything for their trouble, just bricked the OP's Dad's PC. I would assume anyone going to this much hassle would install a keylogger to get banking passwords, ransomware to get some cash or some botnet software to get some return on their time.
All seems very strange, I guess the first thing to do would be get onto BT customer services and check if the calls happened and came from BT.