Wierd Broadband Issue
Discussion
MissChief said:
Sky currently don't pass on any charges for SFI engineers but have started introducing their own engineers to diagnose setup and internal wiring issues before asking Openreach to attend.
What is the trained in speed on the router page?
No idea where to find this, but when we switched to a netgear router it was spitting out 7mb for a couple of hours on the same line.What is the trained in speed on the router page?
Also getting the ADSL username and password from Sky was a nightmare.
dotty said:
SWAT78 said:
Assume you are using the Sky router then - do you have a mate you could borrow a third party one from? So not a Sky one or BT Homehub.
I'm not sure whether anything physical is done for switching over - I think it's just done remotely, although sure the Openreach guy could confirm, so don't know how "noise" would be introduced into a previously working line.
Throttling is a possibility with Sky, although surely not at midnight.
Final one for the Openreach chap - would OP be charged if SFI found no fault? I know Openreach pay if fault is on the line, and customer pays if fault is with customer equipment, but not sure what happens where no fault is found...
Sometimes a new line is provided (exchange to cabinet), even if it was the same line they are still subject to going faulty, earth contact will slow a line down. Any extensions in the house op ? I'm not sure whether anything physical is done for switching over - I think it's just done remotely, although sure the Openreach guy could confirm, so don't know how "noise" would be introduced into a previously working line.
Throttling is a possibility with Sky, although surely not at midnight.
Final one for the Openreach chap - would OP be charged if SFI found no fault? I know Openreach pay if fault is on the line, and customer pays if fault is with customer equipment, but not sure what happens where no fault is found...
If sky run a line test and it comes back ok they ask the customer if they want an or engineer visit, if yes then they send or engineer out on a cdta task (conscious decision to appoint) they will come out and run a pair quality test on the line which checks for all conditions, if this comes back clean then OR bill the provider who in turn 'May' want to charge the customer. If it fails the pq test then there is an issue on the line which could be anything, faulty in the underground network , faulty over head cable etc , that is for the engineer to find and fix.
Providers don't like to pay for an SFI appointment as it' costs them a bit more than a standard visit.
Edited by dotty on Saturday 25th October 15:33
MissChief said:
Can't wait for the post saying your speed is still the same and you've phoned BT. 'Please to be checking your master socket for micro feelter'
Why would they phone BT when they arent a BT customer?You could have an underlying issue on the connection and that might not be helped by the snr level. 3db can cause slow speeds and/or lack of web. This is reset by your isp/bt wholesale.
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