Utility Warehouse Ultra broadband Installation

[grim_d]

Hi all,

Any BT engineers on here?

Moving from BT infinity to UW Ultra broadband, but let's gloss over that part.

We are to pay £30 for an engineer to come out and "install" the service, when we signed up with for infinity an engineer installed our pre-filtered master socket, tested the line etc.

As we had a Home Hub 5 we required no separate Openreach VDSL modem as it is built in but now will be using UW's rubbish router I need a Openreach VDSL modem.

As I see it the engineer is going to come out and plug in the Openreach VDSL modem and that will be that, if it is as simple as that then I would like to try and have them just send me the modem and avoid the engineer charge and the 2 week wait, especially since I'm nightshift that night and they will fleece me for £108 if I miss it!

Or is there more to it than that?

Thanks in advance.

[TotalControl]

Utility Warehouse use TalkTalk as the provider and supply a Technicolor TG582 modem, from memory. The line should already be active and connect up when the unit is installed.

I may be wrong though. Personally, I wouldn't touch UW.

[grim_d]

BT, talktalk, UW all share the same network, yes the router is guff and I was happy with BT but unfortunately a family member is pushing UW so giving it a try, if results are not as promised I'll be leaving pronto.

All these mobs are crap in some way.

[Sway]

Don't have ultra, but have been with UW for all utilities for what must be nearly ten years.

They're utterly brilliant. Whenever there's been a fault with the network I've spoke to a real human, who has given accurate, specific information which has always been spot on.

Whenever I get a 'you may want to switch' cold call, as soon as I mention UW they tell me they can't beat it so have a nice night.

Suits me.