Sky broadband.

Author
Discussion

harlowhammer

Original Poster:

77 posts

148 months

Friday 19th December 2014
quotequote all
I phoned sky to complain that my broadband connection keeps dropping, since then the connection has been perfect, not dropped once.
I'm a bit wary of this miraculous broadband recovery, is there any way they can boost or tweek individual connections?


Spitfire2

1,918 posts

186 months

Friday 19th December 2014
quotequote all
Yes they can

gpo746

3,397 posts

130 months

Friday 19th December 2014
quotequote all
Oh no they can't

andyb28

767 posts

118 months

Friday 19th December 2014
quotequote all
Possibly sacrificed some speed for reliability though.

justanother5tar

1,314 posts

125 months

Friday 19th December 2014
quotequote all
Was it going Orange on the front when it dropped?
Mine keeps dropping/disconnecting but stays all lit up white on the front!
Does my nut in!

TokyoSexwhale

12,230 posts

194 months

Saturday 20th December 2014
quotequote all
justanother5tar said:
Was it going Orange on the front when it dropped?
Mine keeps dropping/disconnecting but stays all lit up white on the front!
Does my nut in!
Ditto!

Driver101

14,376 posts

121 months

Saturday 20th December 2014
quotequote all
Had plenty of issues in the past with broadband connections.

After wasted hours trying to resolve the issues with people who know no better, once the technical guys get a hold of the job, they can fix things.

The issue is too often to get a hold of the guys who can fix things.

xreyuk

665 posts

145 months

Saturday 20th December 2014
quotequote all
harlowhammer said:
I phoned sky to complain that my broadband connection keeps dropping, since then the connection has been perfect, not dropped once.
I'm a bit wary of this miraculous broadband recovery, is there any way they can boost or tweek individual connections?
You have something called an SNR Margin. When your line connects it figures out what the Signal to Noise Ratio is (how much st there is on the line compared to good signal). Signal to Noise is measured in dB.

The SNR Margin is the value your signal to noise ratio will sit under the maximum. I.E If your maximum signal to noise ratio is 46dB, and your SNR Margin is 6dB, your line will set your signal to noise ratio as 40dB.

The bigger the SNR margin (i.e the bigger the gap between your maximum, and what your line is set at), then the more reliable your broadband is, but the slower it is.

Sky can manually control this from their side, so it's more than like they've just raised your SNR margin from 6dB to 9dB and then you've gained reliability, but lost some speed.

Hope that makes sense.

justanother5tar

1,314 posts

125 months

Saturday 20th December 2014
quotequote all
TokyoSexwhale said:
Ditto!
Any idea of a fix? Sky have been less than useless.

Terminator X

15,077 posts

204 months

Saturday 20th December 2014
quotequote all
Mine keeps dropping out too and connects to a local free BT one!

TX.

gpo746

3,397 posts

130 months

Saturday 20th December 2014
quotequote all
Terminator X said:
Mine keeps dropping out too and connects to a local free BT one!

TX.
Check channels your using with InSSider

sw67

299 posts

159 months

Saturday 20th December 2014
quotequote all
I had drop outs last week and sky ran a few texts - the fix was to remove prefiltered face plate and use a sky filter in the test socket. A sky engineer then changed the faceplate for a standard non filtered one.

He said sky do this as the prefiltered faceplates are always giving them problems. I had white lights throughout

Connection has been rock solid since.


bimsb6

8,040 posts

221 months

Saturday 20th December 2014
quotequote all
gpo746 said:
Oh no they can't
Of course they can otherwise how can a service be capped?

gpo746

3,397 posts

130 months

Saturday 20th December 2014
quotequote all
bimsb6 said:
gpo746 said:
Oh no they can't
Of course they can otherwise how can a service be capped?
Look I should have put a jokey face ok
it was a pantomime retort obviously didn't get it
Simple as that really
I normally post factual and helpful stuff this time I didn't I posted a jokey reply

bimsb6

8,040 posts

221 months

Saturday 20th December 2014
quotequote all
gpo746 said:
bimsb6 said:
gpo746 said:
Oh no they can't
Of course they can otherwise how can a service be capped?
Look I should have put a jokey face ok
it was a pantomime retort obviously didn't get it
Simple as that really
I normally post factual and helpful stuff this time I didn't I posted a jokey reply
You should have ! Now get to the back of the room . wink

FourWheelDrift

88,515 posts

284 months

Saturday 20th December 2014
quotequote all
Sky - crappy netgear equipment. Is it white or black? SR101 SR102 boxes.

I use Sky broadband but I use a Draytek Router, you just need to copy the settings from the Sky router to your own and to also extract your username/password like this - https://www.youtube.com/results?search_query=sky+r...

I've used Netgear in the past, never again. It kept dropping the connection itself, needed unplugging to work again not had any problem with others.

Crafty_

13,286 posts

200 months

Saturday 20th December 2014
quotequote all
xreyuk said:
You have something called an SNR Margin. When your line connects it figures out what the Signal to Noise Ratio is (how much st there is on the line compared to good signal). Signal to Noise is measured in dB.

The SNR Margin is the value your signal to noise ratio will sit under the maximum. I.E If your maximum signal to noise ratio is 46dB, and your SNR Margin is 6dB, your line will set your signal to noise ratio as 40dB.

The bigger the SNR margin (i.e the bigger the gap between your maximum, and what your line is set at), then the more reliable your broadband is, but the slower it is.

Sky can manually control this from their side, so it's more than like they've just raised your SNR margin from 6dB to 9dB and then you've gained reliability, but lost some speed.

Hope that makes sense.
Slightly related question, the only problem I ever had with my sky connection is when it packed up and wouldn't connect, but would sync. Stats showed an SNR of 3db, consensus was that this was too low and something around 6db is the norm to get a stable connection. The problem was resolved and sure enough it was raised to around 6 or 7.

Why 6db and is it correct that SNR can go too low ?

supersport

4,059 posts

227 months

Sunday 21st December 2014
quotequote all
gpo746 said:
bimsb6 said:
gpo746 said:
Oh no they can't
Of course they can otherwise how can a service be capped?
Look I should have put a jokey face ok
it was a pantomime retort obviously didn't get it
Simple as that really
I normally post factual and helpful stuff this time I didn't I posted a jokey reply
Oh no you didn't xmas