Sky broadband speeds, what a joke!
Discussion
I moved into a small village 6 months ago, got Sky to install a new phone line and broadband, guestimated speeds of 8mb, I connected at 20mb. It was slow to begin with, but picked up, I could surf and download a few things no problem. Then after 6 weeks, it just grinded to a halt, web pages taking minutes to load. I logged the issue with Sky and they done something, it got a little better and I forgot about it (life gets busy, eh?).
I decided to call them up again in October as it was getting very fustrating working from home, we went through all of the stupid troubleshooting (I'm in IT, so understand how it works) etc. They said someone would look at the cabinet and my cabling (outside), they found something hurrah! It was still crap. More phone calls, spending 30+ minutes on hold and then spending the same again doing more of the same tests.
They said they'd try some more things and come back to me, it was still slow, so they booked a engineer visit, you know, wait in for 6 hours and he'll maybe turn up. The day came and he found nothing wrong with our setup using his diagnostic tool, but as soon as the router was put in, it went down hill quickly. So, he advised a new one. Even though I can get a good 12mb when testing at 5am or other silly times.
I called sky, long story short wanted £70 for a new one. I went nuts! I initially logged this issue well within the warranty time, but as it's since expired, I'm to pay. I argued and spoke to managers etc. Maybe 4 phone calls later I got one agreed for free.
Upon it arriving I set it up, plugged the laptop in and went to task with testing it. 0.4mb. Wowwwwwwwwwwww! Same issue. So, an other call to them (I think this is number 40?) and I'm told that if there has been 2 site visits and 2 routers and I still have issues, there is nothing they'll do and it's down to contention in the village.
We all know they advertise upto 16mb, and you expect maybe half that, but to get 0.4 is discusting, then to tell me that is within their threshold for good service? What a joke. God knows how long I've sat on the phone to them and had to take (unpaid) time off work.
So, the connection in my village of 1100 people seem to all share a 12mb line between us. Fibre is scheduled soon, but as it'll be FTTC, I am not holding my breathe.
I decided to call them up again in October as it was getting very fustrating working from home, we went through all of the stupid troubleshooting (I'm in IT, so understand how it works) etc. They said someone would look at the cabinet and my cabling (outside), they found something hurrah! It was still crap. More phone calls, spending 30+ minutes on hold and then spending the same again doing more of the same tests.
They said they'd try some more things and come back to me, it was still slow, so they booked a engineer visit, you know, wait in for 6 hours and he'll maybe turn up. The day came and he found nothing wrong with our setup using his diagnostic tool, but as soon as the router was put in, it went down hill quickly. So, he advised a new one. Even though I can get a good 12mb when testing at 5am or other silly times.
I called sky, long story short wanted £70 for a new one. I went nuts! I initially logged this issue well within the warranty time, but as it's since expired, I'm to pay. I argued and spoke to managers etc. Maybe 4 phone calls later I got one agreed for free.
Upon it arriving I set it up, plugged the laptop in and went to task with testing it. 0.4mb. Wowwwwwwwwwwww! Same issue. So, an other call to them (I think this is number 40?) and I'm told that if there has been 2 site visits and 2 routers and I still have issues, there is nothing they'll do and it's down to contention in the village.
We all know they advertise upto 16mb, and you expect maybe half that, but to get 0.4 is discusting, then to tell me that is within their threshold for good service? What a joke. God knows how long I've sat on the phone to them and had to take (unpaid) time off work.
So, the connection in my village of 1100 people seem to all share a 12mb line between us. Fibre is scheduled soon, but as it'll be FTTC, I am not holding my breathe.
That is the most fustrating part of it!
I renewed with Sky in Sept 2014, but they never sent a new router (they don't apparently). So I'm on a new contract but with a router that is out of warranty (how I got them to send one for free).
But I'm tied to Sky until Sept 2015, they won't allow me to cancel the contract as I'm above their threashold for it (0.3mb)!
I renewed with Sky in Sept 2014, but they never sent a new router (they don't apparently). So I'm on a new contract but with a router that is out of warranty (how I got them to send one for free).
But I'm tied to Sky until Sept 2015, they won't allow me to cancel the contract as I'm above their threashold for it (0.3mb)!
The thing with Sky is that they hardcode the router. I'd be thinking of changing to a provider who lets you run whatever you want, ideally they dont provide you a router at all, so you choose the one you want. The SR101 is a pos
If you really really need good internet, a 10mb leased line can be had for £3kpa, 100meg not much more. You could be enterprising and buy a 100 meg LL and reslice it and sell to your neighbours
If you really really need good internet, a 10mb leased line can be had for £3kpa, 100meg not much more. You could be enterprising and buy a 100 meg LL and reslice it and sell to your neighbours
Sadly I can't offer any other help, I know after my last experience of BT that I'll never use them again. When we moved house and didn't take their services to a new house. I needed to provide them with a reason for moving. Apparently not liking their service and wanting a different supplier was not an option. Their operative kept telling me that they were cheaper than Sky, no matter how many times I told him I wasn't going to Sky. Even told me it would cost me £30 to cancel my ADSL line with them.
Is it a SKY LLU exchange?
Is it a SKY LLU exchange?
my original router was a 101, now it's a 102. I no longer work from home, so not as important, but still barely useable.
Not got any LLU!
It is possible to use any router, you need to sniff the packets in a certain way to obtain the UN & PW, which then works in a different router, but it was still slow!
Not got any LLU!
It is possible to use any router, you need to sniff the packets in a certain way to obtain the UN & PW, which then works in a different router, but it was still slow!
He lives out in the middle of nowhere so I guess it's to be expected.TonyRPH said:
illmonkey said:
<snip>
Even though I can get a good 12mb when testing at 5am or other silly times.
<snip>
This suggests you have a high contention ratio.Even though I can get a good 12mb when testing at 5am or other silly times.
<snip>
I winder how many other Sky BB users there in your area with the same issues?
It's a small village mainly with older people, I doubt they're all streaming 4k videos all day and night.
illmonkey said:
That is the most fustrating part of it!
I renewed with Sky in Sept 2014, but they never sent a new router (they don't apparently). So I'm on a new contract but with a router that is out of warranty (how I got them to send one for free).
But I'm tied to Sky until Sept 2015, they won't allow me to cancel the contract as I'm above their threashold for it (0.3mb)!
I've only given this a brief read but there might be something in the "The Consumer Contracts (Information, Cancellation andI renewed with Sky in Sept 2014, but they never sent a new router (they don't apparently). So I'm on a new contract but with a router that is out of warranty (how I got them to send one for free).
But I'm tied to Sky until Sept 2015, they won't allow me to cancel the contract as I'm above their threashold for it (0.3mb)!
Additional Charges) Regulations 2013" came into force in June 2014. To help you terminate the contract.
https://www.gov.uk/government/uploads/system/uploa...
illmonkey said:
I know, but it's constant, so you've got to be going on 25+ people maxing it all out at the same time all the time.
It's a small village mainly with older people, I doubt they're all streaming 4k videos all day and night.
If it's a small village, you may well be contending with other small villages (if there are any others near enough...)It's a small village mainly with older people, I doubt they're all streaming 4k videos all day and night.
You can extract the username/password from the sky router:
http://www.skyuser.co.uk/forum/extracting-sky-rout...
I had to do this some years ago (although it was a much easier process back then) and used a different router.
http://www.skyuser.co.uk/forum/extracting-sky-rout...
I had to do this some years ago (although it was a much easier process back then) and used a different router.
Might be worth giving one of these a go.
http://www.amazon.co.uk/BT-Compatible-I-Plate-Inte...
It's worked for a few friends.
http://www.amazon.co.uk/BT-Compatible-I-Plate-Inte...
It's worked for a few friends.
Silverbullet767 said:
Might be worth give one of these a go.
http://www.amazon.co.uk/BT-Compatible-I-Plate-Inte...
It's worked for a few friends.
But I do get good speeds at silly times of the day, so clearly nothing wrong with the connection. Just contention.http://www.amazon.co.uk/BT-Compatible-I-Plate-Inte...
It's worked for a few friends.
We've only 1 socket in the house and the last BT 'engineer' put a new wall socket on.
They've said I can cancel my broadband with them. Great, then what do I do? Wait for fibre (within a month) and sign up again, or just keep paying.
We've lived with it this long, and its £7/month. So may as well tick over until fibre comes.
The misssus tried to watch a 2 minute video last night, must have taken 10. Buffer, pause unpause to free it up. jumps about etc. Useless.
We've lived with it this long, and its £7/month. So may as well tick over until fibre comes.
The misssus tried to watch a 2 minute video last night, must have taken 10. Buffer, pause unpause to free it up. jumps about etc. Useless.
illmonkey said:
I moved into a small village 6 months ago, got Sky to install a new phone line and broadband, guestimated speeds of 8mb, I connected at 20mb. It was slow to begin with, but picked up, I could surf and download a few things no problem. Then after 6 weeks, it just grinded to a halt, web pages taking minutes to load. I logged the issue with Sky and they done something, it got a little better and I forgot about it (life gets busy, eh?).
I decided to call them up again in October as it was getting very fustrating working from home, we went through all of the stupid troubleshooting (I'm in IT, so understand how it works) etc. They said someone would look at the cabinet and my cabling (outside), they found something hurrah! It was still crap. More phone calls, spending 30+ minutes on hold and then spending the same again doing more of the same tests.
They said they'd try some more things and come back to me, it was still slow, so they booked a engineer visit, you know, wait in for 6 hours and he'll maybe turn up. The day came and he found nothing wrong with our setup using his diagnostic tool, but as soon as the router was put in, it went down hill quickly. So, he advised a new one. Even though I can get a good 12mb when testing at 5am or other silly times.
I called sky, long story short wanted £70 for a new one. I went nuts! I initially logged this issue well within the warranty time, but as it's since expired, I'm to pay. I argued and spoke to managers etc. Maybe 4 phone calls later I got one agreed for free.
Upon it arriving I set it up, plugged the laptop in and went to task with testing it. 0.4mb. Wowwwwwwwwwwww! Same issue. So, an other call to them (I think this is number 40?) and I'm told that if there has been 2 site visits and 2 routers and I still have issues, there is nothing they'll do and it's down to contention in the village.
We all know they advertise upto 16mb, and you expect maybe half that, but to get 0.4 is discusting, then to tell me that is within their threshold for good service? What a joke. God knows how long I've sat on the phone to them and had to take (unpaid) time off work.
So, the connection in my village of 1100 people seem to all share a 12mb line between us. Fibre is scheduled soon, but as it'll be FTTC, I am not holding my breathe.
If you are in I.T. then surely you are aware it's Mb no mb? A world of difference. .that is of course unless you actually meant mb...which really is slow! I decided to call them up again in October as it was getting very fustrating working from home, we went through all of the stupid troubleshooting (I'm in IT, so understand how it works) etc. They said someone would look at the cabinet and my cabling (outside), they found something hurrah! It was still crap. More phone calls, spending 30+ minutes on hold and then spending the same again doing more of the same tests.
They said they'd try some more things and come back to me, it was still slow, so they booked a engineer visit, you know, wait in for 6 hours and he'll maybe turn up. The day came and he found nothing wrong with our setup using his diagnostic tool, but as soon as the router was put in, it went down hill quickly. So, he advised a new one. Even though I can get a good 12mb when testing at 5am or other silly times.
I called sky, long story short wanted £70 for a new one. I went nuts! I initially logged this issue well within the warranty time, but as it's since expired, I'm to pay. I argued and spoke to managers etc. Maybe 4 phone calls later I got one agreed for free.
Upon it arriving I set it up, plugged the laptop in and went to task with testing it. 0.4mb. Wowwwwwwwwwwww! Same issue. So, an other call to them (I think this is number 40?) and I'm told that if there has been 2 site visits and 2 routers and I still have issues, there is nothing they'll do and it's down to contention in the village.
We all know they advertise upto 16mb, and you expect maybe half that, but to get 0.4 is discusting, then to tell me that is within their threshold for good service? What a joke. God knows how long I've sat on the phone to them and had to take (unpaid) time off work.
So, the connection in my village of 1100 people seem to all share a 12mb line between us. Fibre is scheduled soon, but as it'll be FTTC, I am not holding my breathe.
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