Help my sister with computer security, someone else looking?

[ArsE92]

arun1uk said:

If she is using Google Chrome Browser and it is synchronised with another device (i.e. Tablet/Mobile) it would explain how he knows about everything.

If she is, simply "log out" of Chrome, or open a new Gmail account, or use Internet Explorer etc.

Good shout.

[Blown2CV]

ArsE92 said:

arun1uk said:

If she is using Google Chrome Browser and it is synchronised with another device (i.e. Tablet/Mobile) it would explain how he knows about everything.

If she is, simply "log out" of Chrome, or open a new Gmail account, or use Internet Explorer etc.

Good shout.

Which means she'll have to remember all the passwords that he'll still have. Stay logged in but remove all the saved passwords, then log out.

[Blakeatron]

Thanks for all the help everyone, took it into the shop today and they have taken all the videos/photos and children's work off and saved to a Harddrive.

They had a cursory look and suggested nothing was obviously tracking anything.

They formatted and reinstalled windows and office for her, then went through setting up emails etc.

Shall I tell her to try a new browser, or should this of sorted it?

I have given her an old iPad and she is going to use that from now on and leave the laptop with the children!

I like the idea of setting a trap though...

On another note - his current Facebook status is something like "nice one for trying to look at my files you b@&'h, it's logged your IP address so I'm now watching you"
It's got her a bit upset as we don't know what he is on about and were wondering if it is something the shop has done? Or is he now blocked out and got his knickers in a twist?

[Gargamel]

Change the router password for the wifi....

[Efbe]

Blakeatron said:

Thanks for all the help everyone, took it into the shop today and they have taken all the videos/photos and children's work off and saved to a Harddrive.

They had a cursory look and suggested nothing was obviously tracking anything.

They formatted and reinstalled windows and office for her, then went through setting up emails etc.

Shall I tell her to try a new browser, or should this of sorted it?

I have given her an old iPad and she is going to use that from now on and leave the laptop with the children!

I like the idea of setting a trap though...

On another note - his current Facebook status is something like "nice one for trying to look at my files you b@&'h, it's logged your IP address so I'm now watching you"
It's got her a bit upset as we don't know what he is on about and were wondering if it is something the shop has done? Or is he now blocked out and got his knickers in a twist?

ok there will not be a keylogger anymore.

make sure she has changed the passwords for everything she has. google, hotmail, facebook, and the router as advised above.

[Wings]

Use Google browser incognito , changer browser id account, lastly get into the habit of clearing browser history and passwords.

[Munter]

Gargamel said:

Change the router password for the wifi....

If he swiped the WiFi codes as suggested then this ^^

Although I assume he was logging onto the PC using "his" admin password and looking at browser history etc. And if the shop has removed his account. Then he'll be stopped.

Problem is though. As he swiped the "tag" the user/password for the router has gone with it unless they are standard...(I'm guessing it's a BT router)

[NDA]

What router is it?

[Blakeatron]

It's a new bt one, it has the wifi code printed on it - unsure if it has the other code to change settings etc.

She has reset all passwords etc today at the computer shop.

[NDA]

Blakeatron said:

It's a new bt one, it has the wifi code printed on it - unsure if it has the other code to change settings etc.

She has reset all passwords etc today at the computer shop.

What new BT one? Is it a HomeHub 5? Can you post a link to a picture of one?

I have a reason for asking.

[Blown2CV]

being connected to the same wireless network won't tell him anyone has been looking in the filesystem. He's installed something on the machine, or is using remote desktop and is watching everything she's doing.

[Blakeatron]

Hopefully seeing her in the next couple of days so will try and grab a pic.

She is doing her bits on the iPad now - should that not protect her?

[Efbe]

Blakeatron said:

Hopefully seeing her in the next couple of days so will try and grab a pic.

She is doing her bits on the iPad now - should that not protect her?

no, no, no.

All passwords need changing at once. all at the same time.
otherwise if he has access to one thing, he could get a password from another.

This should be a 5 minute job really.

[davepoth]

Blakeatron said:

On another note - his current Facebook status is something like "nice one for trying to look at my files you b@&'h, it's logged your IP address so I'm now watching you"
It's got her a bit upset as we don't know what he is on about and were wondering if it is something the shop has done? Or is he now blocked out and got his knickers in a twist?

Definitely get a screenshot of that. I would want to take it to the police, I'm pretty sure it's wandering towards being an offence of either harassment or computer misuse.

[jacobpalmer05]

Blakeatron said:

On another note - his current Facebook status is something like "nice one for trying to look at my files you b@&'h, it's logged your IP address so I'm now watching you"

That's the kind of thing 12 year olds on Xbox say to each other... I would imagine he knows she isn't very good with computers and has said that to upset her, its an absolute load of crap.

Its looking more and more like he just has (had?) access to emails and nothing more.

ETA: http://bt.custhelp.com/app/answers/detail/a_id/104... - Thats a link to all the BT home hubs, I know NDA asked which she has, you might be able to identify it?

Edited by jacobpalmer05 on Monday 23 February 23:04

[kev1974]

Blakeatron said:

On another note - his current Facebook status is something like "nice one for trying to look at my files you b@&'h, it's logged your IP address so I'm now watching you"
It's got her a bit upset as we don't know what he is on about and were wondering if it is something the shop has done? Or is he now blocked out and got his knickers in a twist?

Is there dropbox/google docs/onedrive/box.com or similar cloud sync tool on the laptop at all?

As some of these cloud sync tools (I'm not familiar with the intricacies of each) have a page on their website showing the IP addresses/clients that have logged into the account, and maybe his account on one of these services is still on there, and that's what's kicked him off ranting about IP addresses.

Further to that, some of them allow remote access to any file on the computer, not necessarily just the files in the particular cloud sync tool's "container" ... pretty sure onedrive offers this facility ... you install it and it sets up a onedrive sync folder on your computer, but there is a way to remotely access files outside of that folder too.

Personally I'd be going with the reformat/reinstall asap, myself.

Also as another poster has said, some of this stuff is bordering on Computer Misuse Act territory, I doubt the local police would be savvy enough to follow that up but you could try.

[TTmonkey]

Time to set a trap. Get her to email a friend and say something like "applied for a visa for moving to Australia" or something.

Don't tell anyone else this by any other methods.

Once he's blabbed about this news, ou have proof that he's committing a crime - cyber hacking etc.

Report him to authorities and apply for a restraining order. Or at last threaten it.

[Xerstead]

Facebook has a feature buried in the options which shows all the devices you're logged into. Clear all the ones you don't need/use, then change your password.
I had to do thus after a mate found me still logged in in the office.

[Blakeatron]

Quick update.

She has now changed all her passwords or set up new accounts on everything - from Pinterest-Facebook-ebay etc.

This was done from our house on our computer, we reset the iPad (it had loads of my rubbish on it) and she is only using that now.

After speaking to bt (really helpful), we have changed the password on the router (home hub4)

He has been surprisingly quiet - possibly cross he can't access her computer anymore? Although he has tried changing lots of things on the joint account and tried upping the overdraft limit. Luckily as it's locked down they got in immediate contact with my sister!

[Efbe]

Blakeatron said:

Quick update.

She has now changed all her passwords or set up new accounts on everything - from Pinterest-Facebook-ebay etc.

This was done from our house on our computer, we reset the iPad (it had loads of my rubbish on it) and she is only using that now.

After speaking to bt (really helpful), we have changed the password on the router (home hub4)

He has been surprisingly quiet - possibly cross he can't access her computer anymore? Although he has tried changing lots of things on the joint account and tried upping the overdraft limit. Luckily as it's locked down they got in immediate contact with my sister!

and now call the police. thats definitely illegal!