Android device allegedly killing Exchange

[ZesPak]

Badvok said:

We've banned Android from our environment for a number of reasons. Users can choose between iPhone and Windows phones

I rather rate the Windows phones for bang for buck features and business handling

We did the same, banned diesel cars at work because a Polo leaked it's fuel once in the garage. We're too thick to see that it's very uncommon and considering the amount of diesel cars, one of them is bound to go wrong at one point.


Btw, the default client isn't great, I'd say try a 3rd party one and see if the problem still persists.
We've used Nine without any problems for over a year on about 400 phones now. Exchange 2010 SP3 iirc.

[TurricanII]

bhstewie said:

When our single "problem" tablet has had a wobble I've literally seen 40GB of transaction logs in 6 hours and the W3SVC going apest on the Exchange server - it's pretty incredible to see how much havoc one little tablet can cause against the Exchange defaults.

Out of interest, was that actual Exchange transaction logs, the 1Mb files, or the text log files in 'Program Files\Microsoft\Exchange Server\V15\Logging'?

[bitchstewie]

TurricanII said:

Out of interest, was that actual Exchange transaction logs, the 1Mb files, or the text log files in 'Program Files\Microsoft\Exchange Server\V15\Logging'?

Exchange transaction logs as in the 1MB files that are purges when you do an online backup.

I literally sat there watching them accumulate and the second I went into ECP and removed his device they stopped.

Mental.

[igiveup]

Do you get the same issue if you set up exchange in the gmail app and not the default app?

[otolith]

Good question - I've not had hands on the phone, but the user will be going through whatever is the most obvious mail app. He's going to try Nine.

[rpguk]

I've not seen the issue with logs but our firewall locks out any ip address where a login is entered incorrectly x amount of times.

So if a phone/tablet/computer has the wrong login (fwiw apple seems to default to the 'wrong' login most often) the that one device can knock off a whole sites access.

[malman]

George111 said:

Why not give the CEO an iPhone for a month and see if the problem goes away ? He may even like a proper device to show him how it's done

What do you tell him when the "proper device" starts spewing sync requests at 3-4 per second instead of the 1 every 15-30 minutes its supposed to.

As has been mentioned Apple are not immune to this either. 1 device going mental can generate a lot of log traffic.

[otolith]

We've a mixture of iPhones, blackberries and android devices, it's just the one android device playing up.

[malman]

otolith said:

We've a mixture of iPhones, blackberries and android devices, it's just the one android device playing up.

I have a mixture of Apple (iPhone and iPad), Android (various manufacturers), Symbian (mail for Exchange) and Windows (Nokia and others). These are across a mixture of in-house and customers. They are on a mix of versions of Exchange. BES is in-house but I don't deal with that

I've only seen it with Apple devices so far but I don't doubt at some point something else will do something similar.

You might suggest your provider looks at EAS throttling polices to prevent the device from killing all sessions.