Bt infinity grrr

[egor110]

And again no internet.

That's all 7 nights since it was installed it's not worked.

[egor110]

Right i've been on the phone to bt and they are now saying i have to use any devices wired not wireless.

They don't guarantee you'll recieve wireless connection plus i'm tied in for 12 months so can't even cancel , despite them not providing me with the service i signed up for.

I totally understand at busy times speed will drop but i'm getting under half a meg at 6am, and unable to use the internet 90% of the time.

[Sheepshanks]

You don't "receive" a wireless connection - you make the link to the hub yourself. Wireless problems are a separate issue to your incoming broadband speed.

As others have mentioned, you can only sensibly test with a device wired to the router. If you do that and it's still no good then contact BT. Infinity should just work.

If your problems are wifi related, then that's a separate issue.

[kazste]

I had what seems a similar problem turned the problem was actually a faulty powerlink adapter. If i were you i would contact there director level resolution team which if you cant find a contact pm me and i will forward the ones i have.

[Troubleatmill]

To be fair to BT - your wireless stuff could be the problem.

Just run it with a cable - and see what you get for a few days.

[egor110]

Troubleatmill said:

To be fair to BT - your wireless stuff could be the problem.

Just run it with a cable - and see what you get for a few days.

So today had been pretty stable speeds around 20 from 10pm until 7pm when the speed dropped to 0.121.

Restarted the hub and from 7pm with speeds around 19 until 9.30 when the speed dropped to 0.864.

I switched off the wifi connected the ethernet cable and the speed is 0.017, 0.534 and now 0.00.

Surely this proves that it's nothing to do with the wifi, as it's just as bad wired as wireless ?

[Sheepshanks]

egor110 said:

I switched off the wifi connected the ethernet cable and the speed is 0.017, 0.534 and now 0.00.

Surely this proves that it's nothing to do with the wifi,

Yep. Report it as faulty.

What's the Hub connected to - I think you said you'd had it installed, so did they change the connection box faceplate?

[egor110]

Sheepshanks said:

egor110 said:

I switched off the wifi connected the ethernet cable and the speed is 0.017, 0.534 and now 0.00.

Surely this proves that it's nothing to do with the wifi,

Yep. Report it as faulty.

What's the Hub connected to - I think you said you'd had it installed, so did they change the connection box faceplate?

Bt installed a faceplate over the main phone socket into the house, one of the ones with the phone plug below the internet plug.

All night there's been no connection , so just restarted it and back to 15 meg straight away.

I'm out today so will leave the laptop plugged directly into the wall but i guarantee that this evening the speed will drop to under half a meg.

[WinstonWolf]

Keep a note of the times, it could be induced noise IE a central heating pump. REIN, to give it its proper name can be a bugger to track down.

If the timing is consistent it is an external factor.

[Sheepshanks]

Not sure why you're messing around further with it - there's obviously something wrong. Just report it. Maybe they'll send you a new Hub to try in the first instance.

Does the line test by any chance show a fault: https://www.bt.com/consumerFaultTracking/public/fa...

[egor110]

Sheepshanks said:

Not sure why you're messing around further with it - there's obviously something wrong. Just report it. Maybe they'll send you a new Hub to try in the first instance.

Does the line test by any chance show a fault: https://www.bt.com/consumerFaultTracking/public/fa...

I have every other day last week, but they say its wireless so wont send a engineer.

[Sheepshanks]

egor110 said:

I have every other day last week, but they say its wireless so wont send a engineer.

I'm not surprised they're saying that - it has been confusing from the posts you've made here.

Start again and don't mention wireless - tell them you've got your laptop connected to the Hub by an Ethernet cable.

You are definitely using an Ethernet cable connected directly to the Hub, aren't you? Is that the case, or are you connecting via something like a powerline adapter?

Turn the laptop's wifi off to make sure it's not still trying to connect that way.

I'm using HH5 on Infinity and it generally works fine. 5GHz wifi isn't so good, so I just turn that off, but this was all covered earlier in the thread.

[egor110]

egor110 said:

Originally I was using WiFi,like you'd expect to be able to do.

1st they said there was a line fault and supposedly fixed it.

Next they said my hub was set to channel 6 in 2.4ghz channel 36 in 5ghz, the settings were changed auto smart select.


This weekend WiFi is off and the ethernet cable is plugged into the hub and laptop.