BT Infinity's Home Hub 3
Discussion
Evening all,
Has anyone ever experienced an issue with the HH3 router where after a reboot you get a good solid 37Mb's down and 10 Mb's up... Then after about 30 mins it drops right off to 3Mbs down and 5 Mbs up, another quick reboot gets it back up to normal again. Its fustrating... Ive called BT where thry do some tests and say theres no issue etc etc,
Can anyone recommend a good router to replace to HH3 with?
Cheers in advance
Has anyone ever experienced an issue with the HH3 router where after a reboot you get a good solid 37Mb's down and 10 Mb's up... Then after about 30 mins it drops right off to 3Mbs down and 5 Mbs up, another quick reboot gets it back up to normal again. Its fustrating... Ive called BT where thry do some tests and say theres no issue etc etc,
Can anyone recommend a good router to replace to HH3 with?
Cheers in advance
I had no end of problems with a couple of HH3s. Complete POS in my experience. Mine dropped out frequently, requiring hard resets - the replacement was just as bad. Tried all sorts with BT's call centres before binning them off for an Asus. That's been absolutely solid, not had a single issue with it in two years.
Gazzas86 said:
Do you have to plug the router into your laptop to do this? I'm not tech savvy at all.
Edit. Your wifi connected devices might glitch when you do this. My desk top is hard wired.Edit 2. Just remembered. Test with a hard wired connection first if possible. If that is a fast connection and wireless is slow then there is probably the issue.
I browse into the hub, you can connect with a cable but if you are connected wireless, then do it that way.
Enter 192.168.1.254 into your browser and that should take you to the router menu. Then you need to follow your nose as passwords are required to access the menu for "wireless" then in that menu select refresh. If that does not work then pick a channel a good few away from what it is on when you get there.
So, "settings" (enter the password) then "wireless". Then look under the wireless section at the bottom.
I had mine on Automatic (smart wireless) but it kept selecting congested frequencies.
I am persevering with mine as it works most of the time. Up to you of course.
Edited by jmorgan on Wednesday 27th May 22:20
Edited by jmorgan on Thursday 28th May 06:06
JulianHJ said:
I had no end of problems with a couple of HH3s. Complete POS in my experience. Mine dropped out frequently, requiring hard resets - the replacement was just as bad. Tried all sorts with BT's call centres before binning them off for an Asus. That's been absolutely solid, not had a single issue with it in two years.
If you dont mind me asking, which asus router do you have? Should all new routers nowadays be BT infinity compatible? I've never really had a problem with it as a modem/router, it's only when wireless is involved as well that it turns to s
t
It's not a particularly great wireless router in features or strength, but I get that it's built to a price and it's a default ship option. The main problem I have with it is it cant seem to take more than about 10 IP addresses on it, which with a couple of laptops, phones, tablet, tv and printer fills up quite quickly. I figured this out after turning wireless off and just using it as a modem/router and having all wireless traffic go to my Airport Extreme first. Its another link in the chain but it's more reliable to hand the wireless off to something else then just let the HH do the link to the socket stuff
tIt's not a particularly great wireless router in features or strength, but I get that it's built to a price and it's a default ship option. The main problem I have with it is it cant seem to take more than about 10 IP addresses on it, which with a couple of laptops, phones, tablet, tv and printer fills up quite quickly. I figured this out after turning wireless off and just using it as a modem/router and having all wireless traffic go to my Airport Extreme first. Its another link in the chain but it's more reliable to hand the wireless off to something else then just let the HH do the link to the socket stuff
We had the same issue and even tried replacing our HH3 with another one left by the previous tenants. It worked better for a while and then started dropping connection every few minutes although it was fine wired. After a recommendation on here I switched to 'B' & 'G' only and the connection stopped dropping but was much slower.
I bought a Netgear router a few weeks ago and the connection has been solid and very fast ever since.
I bought a Netgear router a few weeks ago and the connection has been solid and very fast ever since.
HH3 to D-Link for me.
I went from losing the wireless connection a handful of times a week to a solid signal that hasn't really failed for the best part of two years. I can remember two times that I've had to reset the D-Link and that was because the wireless network in the bedroom had failed (via Net Plugs and a Time Capsule).
All anecdotal of course.
I went from losing the wireless connection a handful of times a week to a solid signal that hasn't really failed for the best part of two years. I can remember two times that I've had to reset the D-Link and that was because the wireless network in the bedroom had failed (via Net Plugs and a Time Capsule).
All anecdotal of course.
I wouldn't bother fiddling with the wireless settings. You might aswell cut straight to the chase and do a factory reset.
Type 192.168.1.254 into your browser address bar, hit enter.
This takes you to a BT router page. You may have to set a new password if you haven't accessed it before.
Click Settings.
Click advanced settings
Click to continue to advanced settings
Click on system
Click on reset
Click on reset my BT Hub.
You can do a similar thing by holding in the reset button on the back of the router for 20 seconds but it isn't as effective as this software reset. Don't ask me why, standard BT sillyness.
But yes if you can prove it is a wireless issue and the reset doesn't fix it then speak to BT and tell them what the problem is, this should hopefully force them to replace it.
BT does not have technical helpdesks, it has individuals with little to no training who run through scripted diagnostic flows. These flows are developed by people who a) don't know what they're doing and b) are limited by time limits required for each call.
With this in mind, you'll realise that a lot of the time they completely miss what the problem actually is. Force them to go off script and you should get a result.
Other than that try a different router.
Type 192.168.1.254 into your browser address bar, hit enter.
This takes you to a BT router page. You may have to set a new password if you haven't accessed it before.
Click Settings.
Click advanced settings
Click to continue to advanced settings
Click on system
Click on reset
Click on reset my BT Hub.
You can do a similar thing by holding in the reset button on the back of the router for 20 seconds but it isn't as effective as this software reset. Don't ask me why, standard BT sillyness.
But yes if you can prove it is a wireless issue and the reset doesn't fix it then speak to BT and tell them what the problem is, this should hopefully force them to replace it.
BT does not have technical helpdesks, it has individuals with little to no training who run through scripted diagnostic flows. These flows are developed by people who a) don't know what they're doing and b) are limited by time limits required for each call.
With this in mind, you'll realise that a lot of the time they completely miss what the problem actually is. Force them to go off script and you should get a result.
Other than that try a different router.
Factory reset can be an @rse though if you have some settings customised. Tied ip addresses, passwords changed etc.
I usually reset the wifi channel every other week or so, I think the neighbours routers in the area are not helping for me. They auto change, mine is fixed, the change to mine and I have to go looking for another channel. As I said, my auto select does not seem to work.
I know what channels the neighbours are using and can see when they change.
I usually reset the wifi channel every other week or so, I think the neighbours routers in the area are not helping for me. They auto change, mine is fixed, the change to mine and I have to go looking for another channel. As I said, my auto select does not seem to work.
I know what channels the neighbours are using and can see when they change.
jmorgan said:
Factory reset can be an @rse though if you have some settings customised. Tied ip addresses, passwords changed etc.
I usually reset the wifi channel every other week or so, I think the neighbours routers in the area are not helping for me. They auto change, mine is fixed, the change to mine and I have to go looking for another channel. As I said, my auto select does not seem to work.
I know what channels the neighbours are using and can see when they change.
Well yes you will lose the settings but it takes literally minutes to resetup. I usually reset the wifi channel every other week or so, I think the neighbours routers in the area are not helping for me. They auto change, mine is fixed, the change to mine and I have to go looking for another channel. As I said, my auto select does not seem to work.
I know what channels the neighbours are using and can see when they change.
You shouldn't be needing to keep adjusting your channels. Its probably the fact that you are interfering with the wireless giving it a virtual kick more than that actual changing of channel that helps.
There are programmes out there that could help with the whole interference/clutter like inssider.
Gazzas86 said:
If you dont mind me asking, which asus router do you have? Should all new routers nowadays be BT infinity compatible?
I bought this one (I think) as I was expecting BT to roll out Infinity to my cabinet - hasn't happened yet! I use a £10 TP-Link modem to hook it in to normal BT Broadband, as the particular model I have is a cable/Infinity router with no built-in modem.Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff