Fair Play to Apple
Discussion
I agree with everything positive that has been said about Apple on the thread.
I think people are missing the point here though - eith Apple, you do tend to grt great service most, if not all the time. HOWEVER, purchase a premium marque vehicle, (BMW, Merc, Audi) and this aftercare becomes somewhat hit and miss.
I think these manufacturers need to take note!
I think people are missing the point here though - eith Apple, you do tend to grt great service most, if not all the time. HOWEVER, purchase a premium marque vehicle, (BMW, Merc, Audi) and this aftercare becomes somewhat hit and miss.
I think these manufacturers need to take note!
Burba said:
I agree with everything positive that has been said about Apple on the thread.
I think people are missing the point here though - eith Apple, you do tend to grt great service most, if not all the time. HOWEVER, purchase a premium marque vehicle, (BMW, Merc, Audi) and this aftercare becomes somewhat hit and miss.
I think these manufacturers need to take note!
Quite amazing that apple made 100Million dollars more revenue that BMW in 2014. Apple have a lot to lose.I think people are missing the point here though - eith Apple, you do tend to grt great service most, if not all the time. HOWEVER, purchase a premium marque vehicle, (BMW, Merc, Audi) and this aftercare becomes somewhat hit and miss.
I think these manufacturers need to take note!
ecsrobin said:
Well in my experience and by the looks of it others agree my statement is true.
I say it every time it's all about your attitude when you go into the store how you get treated.
No, you're wrong. I say it every time it's all about your attitude when you go into the store how you get treated.
The problem is not my attitude, as I said, it's that Apple fob you off unless your problem is on their pre-approved list of things they will fix.
Edited by budgie smuggler on Saturday 25th July 11:44
budgie smuggler said:
I'm glad the OP got helped, that's great, but what you're saying there is boswollocks. You sometimes get good service, sometimes not.
Yes - the randomness of it is irritating. We had 2 iPhone 4's that developed recognised issues at just over a year old (voice failing - which rendered the 'phone useless - and off button not working, not so much of an issue) and the Apple Store's only solution was to buy refurb'd phones.Edited by Sheepshanks on Saturday 25th July 22:09
budgie smuggler said:
...
Fraying cables on chargers another example. You would think it's great customer service how they replace them straight away now. Whereas my wife a couple of years back got told straight up that it was her fault for not putting it away carefully enough. Course mate, Chinny reckon. The cable quite plainly has piss poor strain relief, and even the most cursory Google search will reveal over 9,000 pages of people reporting the issue.
...
Do they still replace these now?Fraying cables on chargers another example. You would think it's great customer service how they replace them straight away now. Whereas my wife a couple of years back got told straight up that it was her fault for not putting it away carefully enough. Course mate, Chinny reckon. The cable quite plainly has piss poor strain relief, and even the most cursory Google search will reveal over 9,000 pages of people reporting the issue.
...
Edited to make sense!!
Edited by Murph7355 on Monday 27th July 00:54
I think I'm old fashioned, I'd rather have something that didn't go wrong in the first place rather than good after care!
I've no axe to grind with apple stuff, it always seem well built etc, and I've quite fancied their stuff for years but have been put off by their reputation for reliability.Most people I know who have apple stuff (nothing high end, just phones, ipods and pads)have had problems, and quite a few have run up against a brick wall trying to get them fixed.
I've no axe to grind with apple stuff, it always seem well built etc, and I've quite fancied their stuff for years but have been put off by their reputation for reliability.Most people I know who have apple stuff (nothing high end, just phones, ipods and pads)have had problems, and quite a few have run up against a brick wall trying to get them fixed.
eccles said:
I think I'm old fashioned, I'd rather have something that didn't go wrong in the first place rather than good after care!
I've no axe to grind with apple stuff, it always seem well built etc, and I've quite fancied their stuff for years but have been put off by their reputation for reliability.Most people I know who have apple stuff (nothing high end, just phones, ipods and pads)have had problems, and quite a few have run up against a brick wall trying to get them fixed.
Ive had lots of iphones, macs, ipads, ipods for years with no issues. same for many friends.I've no axe to grind with apple stuff, it always seem well built etc, and I've quite fancied their stuff for years but have been put off by their reputation for reliability.Most people I know who have apple stuff (nothing high end, just phones, ipods and pads)have had problems, and quite a few have run up against a brick wall trying to get them fixed.
eccles said:
I think I'm old fashioned, I'd rather have something that didn't go wrong in the first place rather than good after care!
I've no axe to grind with apple stuff, it always seem well built etc, and I've quite fancied their stuff for years but have been put off by their reputation for reliability.Most people I know who have apple stuff (nothing high end, just phones, ipods and pads)have had problems, and quite a few have run up against a brick wall trying to get them fixed.
Sorry to say this, but for "high tech", you're living in a fantasy world. It's true that Apple is far from the most reliable one, but it's far from the worst. Get any high end smartphone and problems may arise, loads of the stuff in there is largely untested in the grand scheme of things. I've no axe to grind with apple stuff, it always seem well built etc, and I've quite fancied their stuff for years but have been put off by their reputation for reliability.Most people I know who have apple stuff (nothing high end, just phones, ipods and pads)have had problems, and quite a few have run up against a brick wall trying to get them fixed.
This will eventually even out though, look at any four year old tablet and you'll hardly call it a good device, while four years for a laptop is nearly nothing.
ZesPak said:
eccles said:
I think I'm old fashioned, I'd rather have something that didn't go wrong in the first place rather than good after care!
I've no axe to grind with apple stuff, it always seem well built etc, and I've quite fancied their stuff for years but have been put off by their reputation for reliability.Most people I know who have apple stuff (nothing high end, just phones, ipods and pads)have had problems, and quite a few have run up against a brick wall trying to get them fixed.
Sorry to say this, but for "high tech", you're living in a fantasy world. It's true that Apple is far from the most reliable one, but it's far from the worst. Get any high end smartphone and problems may arise, loads of the stuff in there is largely untested in the grand scheme of things. I've no axe to grind with apple stuff, it always seem well built etc, and I've quite fancied their stuff for years but have been put off by their reputation for reliability.Most people I know who have apple stuff (nothing high end, just phones, ipods and pads)have had problems, and quite a few have run up against a brick wall trying to get them fixed.
This will eventually even out though, look at any four year old tablet and you'll hardly call it a good device, while four years for a laptop is nearly nothing.
Like I said, I've no axe to grind with apple, I like the look of their stuff, but if I'm going to be spending a lot of money on something, I expect it to work, and my experience of friends and work mates who have apple products is that they seem to end up with problems, therefore I dont touch apple stuff.
eccles said:
I guess I'm just lucky then, got a Lenovo tablet, and it works,my phone is a Motorola, that works just fine. My computer is a 7 year old Dell, never had a problem with it.
Like I said, I've no axe to grind with apple, I like the look of their stuff, but if I'm going to be spending a lot of money on something, I expect it to work, and my experience of friends and work mates who have apple products is that they seem to end up with problems, therefore I dont touch apple stuff.
My experience dictates that it's all a bunch of muchness.Like I said, I've no axe to grind with apple, I like the look of their stuff, but if I'm going to be spending a lot of money on something, I expect it to work, and my experience of friends and work mates who have apple products is that they seem to end up with problems, therefore I dont touch apple stuff.
I've had problems with my iPhones, my Samsung was fine, most of my hardware, like you said, won't break down. It's just inevitable that some do. Apple still is a big player in the mobile market, and because they charge rather a lot for their hardware, people will probably shout a bit louder as well when it -inevitably- goes wrong.
I bought an iPod Mini around 2004 and it stopped working a few months later. Great service - it was replaced without argument or comment. Great warranty repair.
But on other things they haven't been so great. PowerBook G4 still in warranty with a dead hard drive. "Sorry mate, we don't touch those things any more."
Trying to make them understand that it was still in warranty so they had to fix it even if it was no longer in production took a few weeks. Eventually they sent a cheque with a brief, terse apology that paid for a small local shop to replace the drive.
But on other things they haven't been so great. PowerBook G4 still in warranty with a dead hard drive. "Sorry mate, we don't touch those things any more."
Trying to make them understand that it was still in warranty so they had to fix it even if it was no longer in production took a few weeks. Eventually they sent a cheque with a brief, terse apology that paid for a small local shop to replace the drive.
I've only ever had one cable go too and that was after 2 years of daily use. I don't understand how people break them either.
Apple products are no more reliable/unreliable than other companies really, I think it just sounds like they are because more people talk about them getting issues fixed by just popping in to the Apple Store, where as with another device you'd be stuck with it, and just decide it's a non-issue.
For example, every one of my iPhones I've had replaced by Apple, but only for very small faults (screen clicks slightly under pressure, mute switch is a bit too easy to flick etc), that with another manufacturer I'd never get changed and thus I'd have no replaced phones.
Apple products are no more reliable/unreliable than other companies really, I think it just sounds like they are because more people talk about them getting issues fixed by just popping in to the Apple Store, where as with another device you'd be stuck with it, and just decide it's a non-issue.
For example, every one of my iPhones I've had replaced by Apple, but only for very small faults (screen clicks slightly under pressure, mute switch is a bit too easy to flick etc), that with another manufacturer I'd never get changed and thus I'd have no replaced phones.
Digitalize said:
I've only ever had one cable go too and that was after 2 years of daily use. I don't understand how people break them either.
Apple products are no more reliable/unreliable than other companies really, I think it just sounds like they are because more people talk about them getting issues fixed by just popping in to the Apple Store, where as with another device you'd be stuck with it, and just decide it's a non-issue.
For example, every one of my iPhones I've had replaced by Apple, but only for very small faults (screen clicks slightly under pressure, mute switch is a bit too easy to flick etc), that with another manufacturer I'd never get changed and thus I'd have no replaced phones.
Very true a colleague says he has a stash of broken android devices that if they were apple products would have been replaced. Apple products are no more reliable/unreliable than other companies really, I think it just sounds like they are because more people talk about them getting issues fixed by just popping in to the Apple Store, where as with another device you'd be stuck with it, and just decide it's a non-issue.
For example, every one of my iPhones I've had replaced by Apple, but only for very small faults (screen clicks slightly under pressure, mute switch is a bit too easy to flick etc), that with another manufacturer I'd never get changed and thus I'd have no replaced phones.
ecsrobin said:
Very true a colleague says he has a stash of broken android devices that if they were apple products would have been replaced.
In fairness I had a Sony Xperia Z1. It developed the fault that the microphone sounded slightly muted.I contacted the retailer to ask if it was a software or hardware issue and if they could advise. This was by email at 9pm. By 10pm I had an email of apology and a refund of the full amount. I had had the phone around 9 months.
The refund was enough to buy a brand new Z2 and have a fair bit left over. Enough for a good round of beers at my local.
That's the policy of the retailer rather than the manufacturer though. I think that Apple customer service is very good overall. Apple just doesn't currently make any devices that appeal to me so I won't be using the customer service soon!
ecsrobin said:
I've only ever had one cable fray and that was completely my fault. What do people do to them to cause the issue?
Nothing out of the ordinary IMO other than use the things whilst charging.It doesn't seem to matter which direction the cable is pointing, they have a tendency to bend just after the little "relief" that Apple puts on them.
They take a while to go, but I've had 3 power adapters fail - one at the "brick" end and two at the magsafe end.
I try reversing the way the cable is plugged into the Macbook but it doesn't make any difference. And on the rare occasions I need to pack an adapter up I always use the pull out lugs and put an initial loop in the cable before winding.
I'd ask what you do to avoid issues!?
The design, IMO, is poor. Though the magsafe is much better than the original Powerbook/Macbook power connectors which were far worse!
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