Calling all VirginMedia Customers

Calling all VirginMedia Customers

Author
Discussion

JonRB

74,596 posts

273 months

Thursday 22nd October 2015
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outnumbered said:
I'm using an old Cisco box that I had lying around. I'm actually looking for something more modern at the moment, but haven't decided yet, and would also be interested in what others are using...
Frankly, the Superhub3 is really rather good. Its Wi-Fi supports both frequencies, has a separate Guest WiFi SSID, has a basic firewall, DHCP, and a load of other common features. Frankly, if I didn't already own a DrayTek 2830Vn-plus I would be hard pushed to justify buying one, considering the overlap of the feature set (I don't use, or need, a fraction of the features that the DrayTek gives me). I'd recommend looking at what your Cisco box gives you over and above the features of the Superhub and then decide if it's worth buying your own kit to give you that or whether what the Superhub gives you is sufficient.

tangerine_sedge

4,790 posts

219 months

Thursday 22nd October 2015
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AC43 said:
Hi there - so out of interest what are you using for your router? (and why is it it better that the Superhub?)
I'm using a TPlink ac1200. This has been running fine for the last 4 months, and has not been rebooted once. The Virgin supplied Superhub was rebooted weekly, sometimes daily. The WiFi signal is also much stronger, and doesn't suffer from the bout of lost packets that the superhub did.



SBDJ

1,321 posts

205 months

Tuesday 17th November 2015
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Got my speed boost a few minutes ago smile



Thanks to this thread for the heads up!

okgo

38,071 posts

199 months

Tuesday 17th November 2015
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Did they email you to tell you?

Bobhon

1,057 posts

180 months

Tuesday 17th November 2015
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I looked at this today on the VM website and it said that I would be getting a speed uplift soon.... But they couldn't say when. Strange.

Nice that they have coupled this with a price increase from 1st Feb 2016. Anyone else had a nice e-mail about this recently?

mad4amanda

2,410 posts

165 months

Tuesday 17th November 2015
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all a bit pointless for us we already get 152mbps but laptops on wireless only get 45mbps due to wireless so we will never actually see the increase.
Unless is there some way of speeding up the laptops?

JonRB

74,596 posts

273 months

Tuesday 17th November 2015
quotequote all
mad4amanda said:
Unless is there some way of speeding up the laptops?
The Virgin Superhub3 supports the 5GHz 802.11ac WiFi standard, so if your laptop(s) don't support this standard then adding a USB dongle that does will give you a speed boost.

mad4amanda

2,410 posts

165 months

Tuesday 17th November 2015
quotequote all
thanks will look for one now

like this?

http://www.gearbest.com/networking-communication/p...

Edited by mad4amanda on Tuesday 17th November 22:26

gregf40

1,114 posts

117 months

Wednesday 18th November 2015
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I've just logged on and I can increase from 50 to 70mb...can someone confirm if this is free or not?!

I have read everything and can't seem to find anything regarding price!

megaphone

10,733 posts

252 months

Wednesday 18th November 2015
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Pacman1978

394 posts

104 months

Wednesday 18th November 2015
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new VM customer (Liverpool) as of 11/11. Installer said I have newly rolled out router, all white thing made by "arris" Should I be getting faster? (on wifi) no 2G/5G with this, all in one.

EDIT



Rebooted whilst making a coffee..

That'll do nicely!

Edited by Pacman1978 on Wednesday 18th November 12:11

cobra kid

4,949 posts

241 months

Wednesday 18th November 2015
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My 20mb goes up to 70mb in December. However, I move house next week and will be on a 50mb tariff. What does 50mb go up to?

DataHamster

74,596 posts

273 months

Tuesday 8th December 2015
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The free regrade/upgrade of my Virgin fibre completed today.

The email says:
"We’ve just increased your speed – from a nippy up to 152Mb to up to 200Mb.
"With your new speed, there’ll be no stopping you zipping round the internet, doing more of the things you love, whether that’s streaming, sharing, movie watching or more.
"And of course, it’s not just fast – it’s reliable too. More people can get the speed they pay for thanks to DOCSIS®3, the magic in our cables"

Hmmm. Not so sure about that one (see picture below).



Edit: That 110Mb/s isn't even repeatable; it's more like 103-106 when I repeat the test a few times.


Edited by DataHamster on Tuesday 8th December 19:30

anonymous-user

55 months

Tuesday 8th December 2015
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I thought about switching back to Sky. But the savings weren't that great for my middle of the road package with 4 boxes . My 150mb broadband hasn't missed a beat & the boxes are maintained if they go pop, whereas Sky charge out of warranty.
One day I'll take a closer look and ditch the landline too as only over 75's actually call on it!

DataHamster

74,596 posts

273 months

Tuesday 8th December 2015
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Jimboka said:

One day I'll take a closer look and ditch the landline too as only over 75's actually call on it!
I hear you. Sometimes I feel like the only reason I'm paying 20 quid a month for a landline is so that my mum can phone me as she doesn't like to call my mobile, and so that I can say "call me back on my landline" on the rare occasions that my Vodafone SureSignal craps out and I get bad reception on my mobile. Otherwise its wasted money.

mad4amanda

2,410 posts

165 months

Wednesday 9th December 2015
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The only calls we get on landline are nuisance calls I would gladly give it up surely with VOIP tech its out of date anyway?

AB

16,987 posts

196 months

Wednesday 9th December 2015
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Ours has gone up £3.99 a month, got the letter yesterday.

kev1974

4,029 posts

130 months

Wednesday 9th December 2015
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Same here, seems like a price increase every three months with Virgin!

DataHamster

74,596 posts

273 months

Wednesday 9th December 2015
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kev1974 said:
Same here, seems like a price increase every three months with Virgin!
Indeed. I'm paying just over £40 pcm now. It was around £30-odd when I started out with them a few years ago.

daddy cool

4,002 posts

230 months

Wednesday 9th December 2015
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Been with Virgin on the 100mb (and weekend free phone) for the last few years - currently paying £40.33, with the letter saying it would go up another £3.49 in Feb.

Always been a rocksteady 100mb until a couple of weeks ago when it dropped to a steady 45mb (any time, any day). Wasted a morning on IT support who couldnt find anything wrong*, but said it would help if i had a new Superhub, instead of the old-school modem and my own Netgear router.

That arrived a few days ago, and im back at a steady, repeatable 104mb now (with the speed upgrade to look foward to next spring)

As for the money, i called up to moan about the fact i was charged £20 for the superhub (without realising they had credited me £20 to offset this already), and while on the phone he said "would you like me to reduce your bill anyway?" "Errr, yeah, why not?" So hes reduced it to £31 now, going up to £32 in Feb when all the prices go up.

Its worth phoning up for a general moan it seems!

'*st myself when he took control of my PC and his mouse hovered over "uTorrent", and then he fired up Chrome to do a speedtest and i had to say "no, use Internet Explorer to do a speedtest" (my Chrome runs through a dutch proxy so that i can access Piratebay & KAT etc!)