Calling all VirginMedia Customers

[michael243]

jammy_basturd said:

Don't keep turning it off. If the exchange sees that the line keeps dropping then it will lower the speed until it stabilises.

The issue is with just leaving it the wifi never reconnects, it's as if its switched off

[okgo]

Oakey said:

Ask them for a new hub, they'll try and charge but just haggle the delivery cost down. Or complain your speed is st and you want it sorting, along with a new hub.

I would, but it would take 3 days to speak to someone.

[Oakey]

okgo said:

I would, but it would take 3 days to speak to someone.

Why, do they make you communicate via carrier pigeon too? The bds

[okgo]

Their CS is awful.

[parabolica]

13m said:

Oakey said:

You may or may not be aware (because they've kept this rather quiet tbh) but free upgrades are now available to all who choose to opt in.

I.e., if you're on 100Mbit you get 150Mbit, if you're on 150Mbit you'll get 200Mbit.

What are you waiting for?

What is 200Mb like?

I get 2.5Mb.

I've gone from 195mb with VM to 2.5 (at best) with plusnet due to moving house and VM not serving the area. At least iPlayer and 4od work fine (with a bit of coaxing) but media downloads (films, music, apps etc) can be... painful. Need to look at upgrading.

[JonRB]

I've been on the flagship fibre broadband service for several years now. It was (up to) 100 Mbit when I signed up, and I was getting around 80 Mbit (according to Speedtest) which seemed ok to me. Then they "upgraded" me to 120 Mbit and I was still getting an actual 80 Mbit. Then it was "upgraded" again to 150 Mbit and I was still getting an actual 80 Mbit and also started to suffer from bandwidth throttling in the evenings whereby internet radio would start to buffer.

So, to quote Blackadder, "forgive me if I don't do cartwheels of joy" at the news that I might be "upgraded" again.

Edited by JonRB on Friday 2nd October 12:55

[JonRB]

TX1 said:

Find 152 overkill as it is, would be good if they upped the upload speed.
Oh yes free upgrade, watch out as when they upgrade something within a couple of months they always put the price up.

Funny you should say that, but the letter I got went something along the lines of "from the month after next we're raising the price AGAIN, this time by £1.75 per month. But don't worry, you'll be getting a speed boost sometime later this year or maybe next year or something. Not that you'll actually see any benefit or anything. Sucker."

I may possibly have paraphrased that a bit. But that's effectively what it said.

[megaphone]

JonRB said:

I've been on the flagship fibre broadband service for several years now. It was (up to) 100 Mbit when I signed up, and I was getting around 80 Mbit (according to Speedtest) which seemed ok to me. Then they "upgraded" me to 120 Mbit and I was still getting an actual 80 Mbit. Then it was "upgraded" again to 150 Mbit and I was still getting an actual 80 Mbit and also started to suffer from bandwidth throttling in the evenings whereby internet radio would start to buffer.

So, to quote Blackadder, "forgive me if I don't do cartwheels of joy" at the news that I might be "upgraded" again.

Edited by JonRB on Friday 2nd October 12:55

How do you test the speed, what device? Ethernet cabled?

[JonRB]

megaphone said:

How do you test the speed, what device? Ethernet cabled?

Virgin box in dumb modem mode into my DrayTek. Wired Cat5e Gigabit Ethernet from the DrayTek, via a switch, to my PC. Running Ookla Speedtest under Chrome with no other Internet activity whilst doing so (ie. all other browser windows, email clients, Steam client, etc. closed down).

[megaphone]

JonRB said:

TX1 said:

Find 152 overkill as it is, would be good if they upped the upload speed.
Oh yes free upgrade, watch out as when they upgrade something within a couple of months they always put the price up.

Funny you should say that, but the letter I got went something along the lines of "from the month after next we're raising the price AGAIN, this time by £1.75 per month. But don't worry, you'll be getting a speed boost sometime later this year or maybe next year or something. Not that you'll actually see any benefit or anything. Sucker."

I may possibly have paraphrased that a bit. But that's effectively what it said.

BT have just announced a line rental price rise, so all others will follow suit.

[JonRB]

megaphone said:

BT have just announced a line rental price rise, so all others will follow suit.

I don't pay line rental to Virgin. I *just* have fibre broadband with them.

[Foliage]

Oakey said:

You may or may not be aware (because they've kept this rather quiet tbh) but free upgrades are now available to all who choose to opt in.

I.e., if you're on 100Mbit you get 150Mbit, if you're on 150Mbit you'll get 200Mbit.

What are you waiting for?

Again? I had a free speed upgrade in 2013

Also I just had another £1.50 or something price rise.

AS for speed I'm supposed to get 150mb but regularly get 170mb

Edited by Foliage on Friday 2nd October 13:12

[megaphone]

JonRB said:

megaphone said:

BT have just announced a line rental price rise, so all others will follow suit.

I don't pay line rental to Virgin. I *just* have fibre broadband with them.

Okay, but they'll prob put your 'package' up in line with those that do, any chance to squeeze a few more £! How much do you save by not having a Virgin phone? Last time I looked there was only a couple of quid in it.

[JonRB]

megaphone said:

Okay, but they'll prob put your 'package' up in line with those that do, any chance to squeeze a few more £! How much do you save by not having a Virgin phone? Last time I looked there was only a couple of quid in it.

The difference was fairly significant at the time I signed up. I don't know what it is now though. Plus I don't really need a landline anyway.

[megaphone]

JonRB said:

megaphone said:

How do you test the speed, what device? Ethernet cabled?

Virgin box in dumb modem mode into my DrayTek. Wired Cat5e Gigabit Ethernet from the DrayTek, via a switch, to my PC. Running Ookla Speedtest under Chrome with no other Internet activity whilst doing so (ie. all other browser windows, email clients, Steam client, etc. closed down).

I'd try it straight into the superhub, see if you get the same results. Is your PC 'newish' can its ethernet do more than 100mb? It just sounds strange you always max out at 80mb. Sorry am I teaching my mother how to suck eggs?

[Foliage]

JonRB said:

megaphone said:

Okay, but they'll prob put your 'package' up in line with those that do, any chance to squeeze a few more £! How much do you save by not having a Virgin phone? Last time I looked there was only a couple of quid in it.

The difference was fairly significant at the time I signed up. I don't know what it is now though. Plus I don't really need a landline anyway.

I just have internet and it 'should' be cheaper for me be on the package (internet/tv/phone) but I have a permanent discount on my account, 150mb for £28 a month.

[JonRB]

megaphone said:

Sorry am I teaching my mother how to suck eggs?

A little, but there was no reason for you to know that.

My PC is extremely powerful (and has a goatee, and is a Company Director in its own right) and my entire network is wired Gibabit end-to-end, so it's unlikely to be that. It's far more likely that 80 Mbps is the maximum that can be achieved for me geographically.

It's fibre to the cabinet and then coaxial cable from there to the Superhub. However, it's a very long run of coax as it has to go the length of the driveway and the entire length of my house, and then pretty much the width of my house too, since my home office would (by Sod's Law) be at pretty much the furthest point possible from the cabinet.

[deckster]

megaphone said:

JonRB said:

megaphone said:

How do you test the speed, what device? Ethernet cabled?

Virgin box in dumb modem mode into my DrayTek. Wired Cat5e Gigabit Ethernet from the DrayTek, via a switch, to my PC. Running Ookla Speedtest under Chrome with no other Internet activity whilst doing so (ie. all other browser windows, email clients, Steam client, etc. closed down).

I'd try it straight into the superhub, see if you get the same results. Is your PC 'newish' can its ethernet do more than 100mb? It just sounds strange you always max out at 80mb. Sorry am I teaching my mother how to suck eggs?

I've seen enough of Jon's posts in the past to know that he's way past the egg-sucking stage, but I too find his 80Mb/s maximum to be odd. My Virgin connection is now, and always has been, sat at 100% of it's notional capacity when using any of the Ookla speed tests. Is it possible that one of your components has fallen back to 100Mb/s speed? Do you get good bandwidth on purely internal traffic?

[JonRB]

deckster said:

Is it possible that one of your components has fallen back to 100Mb/s speed? Do you get good bandwidth on purely internal traffic?

Yes, I get good bandwidth internally. On file transfers from my NAS box to my PC I can saturate the Gigabit ethernet.

However, I agree that it does seem a little odd. I've always assumed that I'd hit some kind of upper limit to do with the upstream kit rather than mine. Maybe I should investigate further.

I seem to remember that when I first got the kit I tested it both direct and also with the DrayTek and got the same 80 Mbps. I wanted to verify that it wasn't the DrayTek slowing things down. Maybe I need to repeat those tests?

[marcosgt]

Not sure I NEED 200MB/s!

As a response to the last couple, I always get c. 160MB, so I'd suggest looking into it, if it matters to you.

M

Edited by marcosgt on Friday 2nd October 13:34