Calling all VirginMedia Customers
Discussion
JonRB said:
A little, but there was no reason for you to know that. 
My PC is extremely powerful (and has a goatee, and is a Company Director in its own right) and my entire network is wired Gibabit end-to-end, so it's unlikely to be that. It's far more likely that 80 Mbps is the maximum that can be achieved for me geographically.
It's fibre to the cabinet and then coaxial cable from there to the Superhub. However, it's a very long run of coax as it has to go the length of the driveway and the entire length of my house, and then pretty much the width of my house too, since my home office would (by Sod's Law) be at pretty much the furthest point possible from the cabinet.
Ah! Understood. But I'd be curious to know anyway what I get with a direct wire to superhub. BTW I'm so close the cabinet I have to have an attenuator on the line! My PC is extremely powerful (and has a goatee, and is a Company Director in its own right) and my entire network is wired Gibabit end-to-end, so it's unlikely to be that. It's far more likely that 80 Mbps is the maximum that can be achieved for me geographically.
It's fibre to the cabinet and then coaxial cable from there to the Superhub. However, it's a very long run of coax as it has to go the length of the driveway and the entire length of my house, and then pretty much the width of my house too, since my home office would (by Sod's Law) be at pretty much the furthest point possible from the cabinet.
Foliage said:
JonRB said:
megaphone said:
Okay, but they'll prob put your 'package' up in line with those that do, any chance to squeeze a few more £! How much do you save by not having a Virgin phone? Last time I looked there was only a couple of quid in it.
The difference was fairly significant at the time I signed up. I don't know what it is now though. Plus I don't really need a landline anyway. megaphone said:
Ah! Understood. But I'd be curious to know anyway what I get with a direct wire to superhub.
Me too. If he's only getting 80 from the superhub then time to pick up the phone and complain. If not then obviously the problem is downstream somewhere in the other kit. I had something similar happen with VM many moons ago when I had a free upgrade from (iirc) 10 to 20 meg. I thought "great!" but didn't pay any more attention to it at the time as I had a bunch of other kit downstream. I did discover quite some months later that I was still only getting 10 so rang them up and it transpired that the modem I had was ancient and wasn't capable of 20 meg so that's why I wasn't getting my prescribed amount. They sent me a new router and it was fine after that. I know there's been a few different versions of the SuperHub so that avenue might be worth investigating in case the variant you have is not compatible for the higher speeds perhaps?All that jazz said:
Me too. If he's only getting 80 from the superhub then time to pick up the phone and complain. If not then obviously the problem is downstream somewhere in the other kit. I had something similar happen with VM many moons ago when I had a free upgrade from (iirc) 10 to 20 meg. I thought "great!" but didn't pay any more attention to it at the time as I had a bunch of other kit downstream. I did discover quite some months later that I was still only getting 10 so rang them up and it transpired that the modem I had was ancient and wasn't capable of 20 meg so that's why I wasn't getting my prescribed amount. They sent me a new router and it was fine after that. I know there's been a few different versions of the SuperHub so that avenue might be worth investigating in case the variant you have is not compatible for the higher speeds perhaps?
It's a fair point. You can bet your pants that if I phone them with my current config they'll say it's not their problem as I am using their kit in dumb modem mode. So really I need to get my DrayTek out of the circuit and have the Superhub3 running direct into the switch before kicking up a fuss.
Thanks for making me think, chaps. I guess I'd become a little complacent with my 80 Mbps and it would be rather nice to get a speed boost.
JonRB said:
deckster said:
Is it possible that one of your components has fallen back to 100Mb/s speed? Do you get good bandwidth on purely internal traffic?
Yes, I get good bandwidth internally. On file transfers from my NAS box to my PC I can saturate the Gigabit ethernet. However, I agree that it does seem a little odd. I've always assumed that I'd hit some kind of upper limit to do with the upstream kit rather than mine. Maybe I should investigate further.
I seem to remember that when I first got the kit I tested it both direct and also with the DrayTek and got the same 80 Mbps. I wanted to verify that it wasn't the DrayTek slowing things down. Maybe I need to repeat those tests?
JonRB said:
It's a fair point.
You can bet your pants that if I phone them with my current config they'll say it's not their problem as I am using their kit in dumb modem mode.
Oh absolutely You can bet your pants that if I phone them with my current config they'll say it's not their problem as I am using their kit in dumb modem mode.
. "Ah well sir, that's definitely your problem! If you remove all that stuff you'll definitely be receiving the full speed! "
jesta1865 said:
Oakey said:
"Your speed upgrade is ready now!
Register or sign in to My Virgin Media to order your upgrade. "
HA, In your face suckers!
ready and ordered, thanks for the heads up.Register or sign in to My Virgin Media to order your upgrade. "
HA, In your face suckers!
It'll be interesting to see if our wifi is more stable with the new Superhub; in the last few months we have been having issues and having to reset the current Superhub on an almost daily basis, prior to these issues we've had a good decade of Virgin services with hardly any issues at all.
Ours is now active, not that I can tell on this PC as the maximum I can achieve over wireless is 90Mbit.
The previous tenant had Sky with three sky+ boxes in a number of room so there are cable feeds all over the exterior of the house. My plan to run cat5 from my office along the outside wall and into the living room (through the existing hole where the Sky feed came in) to where the router is was foiled when the Virginmedia installer had the same f
king idea and used the hole for the Virgin feed and then boxed it off 
The previous tenant had Sky with three sky+ boxes in a number of room so there are cable feeds all over the exterior of the house. My plan to run cat5 from my office along the outside wall and into the living room (through the existing hole where the Sky feed came in) to where the router is was foiled when the Virginmedia installer had the same f
king idea and used the hole for the Virgin feed and then boxed it off I had no idea they were upgrading speeds again; thanks to this thread I ordered through the website last Thursday morning. I received an email confirmation with an order number that day but having not received any follow up with delivery confirmation I called them today. Turns out my order wasn't actually on the system so I've confirmed it by phone now. Worth checking if you are in the same position.
MonkeyBusiness said:
Are the new Superhubs 'new'.
I have what I believe is called a Super hub II which was miles better than the original (better WiFi signal).
Mine was installed only last week and having just looked on the underside of the box it says "SuperHub 2ac". No wireless issues here to the other end of the house and I run a live internet stream 24/7 where I can see if my connection drops and it's only dropped once for about a minute over the past 9 days.I have what I believe is called a Super hub II which was miles better than the original (better WiFi signal).
ETA: appears that the 2ac is more commonly known as the SuperHub 3 : Clicky.
StressedEric said:
I don't understand broadband speed.
The ISPs say 100mbs
The on-line testers say 10mbs
I tested mine at 12.69 Mb/s so does that mean 120mbs using the ISP's method?
Mb = Megabit.The ISPs say 100mbs
The on-line testers say 10mbs
I tested mine at 12.69 Mb/s so does that mean 120mbs using the ISP's method?
MB = Megabyte.
Virgin's 100 "meg" service is 100 megabits per second (Mb/s) = 12.5 megabytes per second (MB/s).
few questions
1) will this boost UL because actually I find that to be the limiting factor a lot of times.
2) as my 100mbit service very rarely seems to operate at 100mbit and the latest superhub doesn't seem particularly brilliant with its WiFi speeds anyway.... will these improvements make it any better?
1) will this boost UL because actually I find that to be the limiting factor a lot of times.
2) as my 100mbit service very rarely seems to operate at 100mbit and the latest superhub doesn't seem particularly brilliant with its WiFi speeds anyway.... will these improvements make it any better?
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