Would you join Talk Talk now ?

[poing]

nickofh said:

The customer service side didn't worry me to greatly as I'm quite handy with computers / networking

That'll be very helpful when the problem isn't in your house. Wait until they start taking double payments and then try to get the money back without involving solicitors.

Look at it this way, there is a reason they are the cheapest and typically you get what you pay for. To be fair, you could be right about being than EE though

[TheD]

I use them for their business fibre broadband for a few clients and never had any bother in the last few years, except once. They answered the phone right away and got my problem sorted in a few minutes. That is the business side though

[ch108]

Vipers said:

Been with TalkTalk for over 6 years, never had a problem. Works fine for me.

Been with them 3 years. One issue of internet not working which was a line fault sorted by an engineer. The worst bit was TalkTalk trying to get an appointment with BT Openreach.

When I moved into my current house the line was faulty. TalkTalk were the only company that could supply me with a working line, phone and internet package within a fortnight. Everyone else was quoting around a months waiting time.

Just out of interest, who would people recommend as a good internet provider? It seems there are horror stories about most companies. I have a pal that had nothing but bother with BT, and his package wasn't cheap. I was previously with Sky broadband which wasn't brilliant when there were problems. And a colleague gave up with Virgin media before it was even installed due to getting messed about by their customer services, and several missed installation dates.

[Digitalize]

Sky has been top notch for me, great to talk to on the phone, agreed that it looked like an openreach engineer needed to come out, and he then spent time helping fault find internal wiring which isn't really his job, and as a result of him resetting a few things at the exchange and some internal upgrades we've doubled our upload speed.

I don't think I'd choose anyone other than Sky personally, just cannot fault them. Possibly Virgin if they could supply drastically better speeds, but I haven't heard great things.

[George111]

All of the large companies are the same, all spending too little on support services. The best approach is to go with the company which has the best network and has the most invested . . . so BT. At least that way you get fewer technical problems and know they can deal with an issue from both ends.

[SteBrown91]

George111 said:

All of the large companies are the same, all spending too little on support services. The best approach is to go with the company which has the best network and has the most invested . . . so BT. At least that way you get fewer technical problems and know they can deal with an issue from both ends.

They don't though as "Openreach is a different company and we don't have any control" i the standard response.

All as bad as eachother.

[red997]

I wouldn't go for TT - I used to work for them at HO;
They are a shambles.

As for the comment on network & BT - you do know that the majority of ISPs use the BT network - or at least some part of it ?

So, you are pretty much tied from exchange/cab to house (exception is Virgin, obviously)

EE know they have service issues - there is a lot of work underway to resolve this and a lot of resource being brought on board and money being spent (in the right areas) to improve the situation.

Not so sure about TT...

Sky always come out good as they have a large network of their own.

TT have a backbone network, but still rely highly on BT at the end.

Business internet ? - totally different kettle of fish - you will get the phone answered pretty damn quick and issues resolved fast, but you pay for that service

all IMHO of course

[robbocop33]

Main thing to remember too is the obvious fact that the larger the company,the more customers,the more people likely to complain.I was with Telewest/Virgin etc in all their formats for 22 years!!
My Virgin bills just seemed to increase constantly at the latter end.
Done what i said i'd never do and that was to go back to anything to do with bt,s lines.But,Sky have been fantastic with me.When faults do happen they do seem to last a bit longer than Virgin.5 days was the worst,no tv,phone,internet i was climbing the walls!!
Guess what though,after a quick call to the disconnection team all sky sports channels offered to me for sold all!!
Currently getting great tv package plus all sports,broadband and phoneline and my bills about 46 bucks!!
And one thing to end on,they say that the nearer you exchange the better your signal.I still have signal drop outs/slow speed sometimes and i swear to god if i shouted loud enough the people at my local bt exchange would hear me,i can see it over the back of my house!

[Digitalize]

Just because you can see the exchange doesn't mean that's the route your connection takes.

[George111]

red997 said:

As for the comment on network & BT - you do know that the majority of ISPs use the BT network - or at least some part of it ?

Yeessss . . . .

[Efbe]

robbocop33 said:

Main thing to remember too is the obvious fact that the larger the company,the more customers,the more people likely to complain.

serious?

complaints per 1000 customers. think about it.

[shakotan]

I was stuck with Talk Talk for a year. At peak times I had a miserable 1.8Mb download speed, which barely struggled to get to 3.0Mb at off-peak times (say around 2am).

I was not in some rural outreach, I live on the borders of heavy urban Surrey and South West London.

Talk Talk's engineering assistance was dire, and culminated in them saying "We'll send an engineer but if he can't find the problem we'll charge you £120" at which point I told them to shove it and moved to PlusNet. Never been happier.

[robbocop33]

Digitalize said:

Just because you can see the exchange doesn't mean that's the route your connection takes.

I can very well believe that.But people do say though that the nearer you are to an exchange the better,they obviously haven't sat down and had a conversation with you yet though;-)

[robbocop33]

Efbe said:

serious?

complaints per 1000 customers. think about it.

What if there's only 768 customers?Think about that!!

[Digitalize]

robbocop33 said:

I can very well believe that.But people do say though that the nearer you are to an exchange the better,they obviously haven't sat down and had a conversation with you yet though;-)

Send them my way and I'll explain it for them too.

[bitchstewie]

I wouldn't have joined them because to a man everyone I've ever spoken to about them says they're ste - the cyber attacks wouldn't actually concern me simply because I suspect Talk Talk were careless and aren't alone, other companies just haven't been caught out yet.

That said, people always slate Sky and BT but personally I've used both with no issue, so there probably is a positive story out there somewhere.

[Vipers]

bhstewie said:

I wouldn't have joined them because to a man everyone I've ever spoken to about them says they're ste .

Interesting. Myself and others have had no problem with TalkTalk. Then again some would moan if it rained. Out of interest how many have you talked to about TalkTalk.