three one plan forced cancellation

[rigga]

Yes I have the free version in order to are if it worked or not, seeing the paid version will give me better access ill get that now, thanks for the tip

[Accelebrate]

I got the letter yesterday. Moved to a 4GB/unlimited mins plan for £12 a month after threatening to leave. A bit of shame to lose the unlimited data, but I have a work phone and rarely use more than a couple of GB on my personal phone.

[Billyray911]

Just had the letter as well.Ive been through a year of bills and I've never gone over 3gb.Quick call and mentioned the 4gb,unlimited everything else deals for £12.They were quite happy to put me onto this contract.

[tim0409]

Billyray911 said:

Just had the letter as well.Ive been through a year of bills and I've never gone over 3gb.Quick call and mentioned the 4gb,unlimited everything else deals for £12.They were quite happy to put me onto this contract.

I've just received my letter today - I was on a £15 pm unlimited deal and they are now suggesting a £30 plan. How long is the £12 contract?

[jjones]

tim0409 said:

I've just received my letter today - I was on a £15 pm unlimited deal and they are now suggesting a £30 plan. How long is the £12 contract?

yes 12 month contract

[ashleyman]

After being on Three for over 5 years (i think) on the One Plan, I got my forced cancellation letter on Monday.

I was on a 24 month contract to begin with, then it went to rolling at £25 a month, then 2 years ago there was an in-store deal for my plan but reduced to £17.50 as a new customer walk in. I walked in, explained I was a previous customer and asked if I could get the deal and they said yes!

The letter says my new plan will be £30 a month reduced from £35 for everything I'm currently getting (2000 minutes, 4000 texts, unlimited data, unlimited tethering, feel at home roaming) but with a reduced tether of 12GB maximum per month. Obviously I'm not too happy that my plan is pretty much doubling in cost each month for less allowance than before.

This has been my data usage for the last 10 months!

Apr-15 42GB
May-15 50GB
Jun-15 44GB
Jul-15 31GB
Aug-15 44GB
Sep-15 26GB
Oct-15 25GB
Nov-15 33GB
Dec-15 165GB
Jan-16 9GB
Feb-16 9GB
Mar-16 8GB

My data usage changed in December due to moving house and having no internet so I tethered for the whole month waiting for connection, and then working from home since December so always on wifi.

Really disappointed but hoping to phone them up and get a little more off the monthly cost. I can't go anywhere else due to my data usage.

[AJB88]

Depending on how much voice minutes you use? I'm on the £20 12 month contract, Unlimited data and text, 200 mins and 12gb tethering.

[ashleyman]

AJB88 said:

Depending on how much voice minutes you use? I'm on the £20 12 month contract, Unlimited data and text, 200 mins and 12gb tethering.

I'm using about 500-900 minutes a month.

[Durzel]

ashleyman said:

After being on Three for over 5 years (i think) on the One Plan, I got my forced cancellation letter on Monday.

I was on a 24 month contract to begin with, then it went to rolling at £25 a month, then 2 years ago there was an in-store deal for my plan but reduced to £17.50 as a new customer walk in. I walked in, explained I was a previous customer and asked if I could get the deal and they said yes!

The letter says my new plan will be £30 a month reduced from £35 for everything I'm currently getting (2000 minutes, 4000 texts, unlimited data, unlimited tethering, feel at home roaming) but with a reduced tether of 12GB maximum per month. Obviously I'm not too happy that my plan is pretty much doubling in cost each month for less allowance than before.

This has been my data usage for the last 10 months!

Apr-15 42GB
May-15 50GB
Jun-15 44GB
Jul-15 31GB
Aug-15 44GB
Sep-15 26GB
Oct-15 25GB
Nov-15 33GB
Dec-15 165GB
Jan-16 9GB
Feb-16 9GB
Mar-16 8GB

My data usage changed in December due to moving house and having no internet so I tethered for the whole month waiting for connection, and then working from home since December so always on wifi.

Really disappointed but hoping to phone them up and get a little more off the monthly cost. I can't go anywhere else due to my data usage.

That is a ridiculous amount of data usage. Don't you have broadband at home, with wireless? I'm sorry but usage like yours is exactly why this plan has been withdrawn - the minority taking the piss and spoiling it for everyone else.

[essayer]

Durzel said:

That is a ridiculous amount of data usage. Don't you have broadband at home, with wireless? I'm sorry but usage like yours is exactly why this plan has been withdrawn - the minority taking the piss and spoiling it for everyone else.

Yeah I was wondering how anyone could use so much! I stream music over 4G while I'm at work and my usage is about 6-8GB

[russ_a]

Ring up their business department. You get a much better deal!

[Petrol Only]

Durzel said:

That is a ridiculous amount of data usage. Don't you have broadband at home, with wireless? I'm sorry but usage like yours is exactly why this plan has been withdrawn - the minority taking the piss and spoiling it for everyone else.

Don't get all salty because he was using his "unlimited plan" for just that. You all had a good run on a very competitive package things move on. Everyone is using so much more data now. Even my mum is burning through 60+ gig a month since she discovered You tube and Netflix she is in her 70's.

[Durzel]

Petrol Only said:

Don't get all salty because he was using his "unlimited plan" for just that. You all had a good run on a very competitive package things move on. Everyone is using so much more data now. Even my mum is burning through 60+ gig a month since she discovered You tube and Netflix she is in her 70's.

On a broadband connection surely? Either way is she paying only £17.50/month for it? I doubt it.

Never said what he was doing broke any rules, as you say it's sold as "unlimited data", but it is still taking the piss to use it as a substitute fixed broadband connection.

[ashleyman]

To answer some questions:

Yes I have broadband at my house but it didn't extend to my office. My computers are cabled in but I just use my iPhone 24/7 not connected to wifi. It's also jailbroken so theres no 100mb download restriction on anything such as app updates or other downloads via 4G.

I mainly use my phone for watching YouTube and Instagram. Tethered I use it when on a location with my MacBook Pro. I'm a photographer so my average data usage will be 10x larger than most others.

If you think this is ridiculous, my monthly broadband is reset on the 13th of the month, since then (today is the 20th) I've used 53GB of data. I average out at 250GB a month of downloads and on a busy month can often do 100GB+ of uploads.

In terms of using my plan to the full. The whole reason for me joining Three on the One Plan was to save myself money as it meant I didn't have to keep buying mobile data multiple times a month. Tethering also meant I could ditch my terrible 3G dongles!

When I moved house and didn't have broadband so used my tethering to substitute my broadband, I tethered to my MacBook via USB and then shared that through Ethernet with my network, thats how I did 165GB in January. Luckily I wasn't working much so that was low compared to normal. All of the other months the 25-50GB was mobile ONLY usage, I wasn't substituting a proper broadband, I had that too!

I dont blame anyone using their Three mobiles instead of singing up for broadband. I paid £17.50 a month for over 2 years. I had full 4G and was getting 70 down 70 up. That was cheaper and faster than my home broadband costing me £35 a month!

My mum and sister still both have One Plans and they both regularly burn a ton of data, If it's unlimited it really doesn't matter about being connected to Wi-FI it just doesn't become an issue anymore.

Thanks for the suggestion of a business plan. I'll give them a call and see what they can do for me as I am using my phone for business 90% of the time.

Edited by ashleyman on Sunday 20th March 14:13

[Durzel]

That's all well and good, and with respect you've come out and admitted that you (ab)used the service as it would've been cheaper than the comparative fixed line broadband (likely fibre at that level) or 3G dongles etc.

Your usage is clearly business related, and whilst you've done nothing wrong it is exactly this kind of usage that is unlikely to have ever been intended for The One Plan.

Ultimately though it's Three's fault for not regulating it properly, but I still think it is fair to say that the minority have ruined it for the majority, since the minority's usage stats would've skewed the overall figures and possibly accelerated plans to depreciate it.

[All that jazz]

Durzel said:

That is a ridiculous amount of data usage. Don't you have broadband at home, with wireless? I'm sorry but usage like yours is exactly why this plan has been withdrawn - the minority taking the piss and spoiling it for everyone else.

Completely agree. "Unlimited" does not = "it's fine for me to download the entire internet every day" . That is why any sensible company has fair usage policies in place as there will always be some that simply do not understand nor care that internet bandwidth capacity is not unlimited, especially over the mobile networks.

Also, 100GB of uploads every month?? Seriously? I'm interested to know what is of such great importance from a residential user that necessitates uploading that amount of data every month that can't either be transferred in hard format to its destination or held locally on disk.

[ashleyman]

Durzel said:

That's all well and good, and with respect you've come out and admitted that you (ab)used the service as it would've been cheaper than the comparative fixed line broadband (likely fibre at that level) or 3G dongles etc.

Your usage is clearly business related, and whilst you've done nothing wrong it is exactly this kind of usage that is unlikely to have ever been intended for The One Plan.

Ultimately though it's Three's fault for not regulating it properly, but I still think it is fair to say that the minority have ruined it for the majority, since the minority's usage stats would've skewed the overall figures and possibly accelerated plans to depreciate it.

I would totally agree with you that the level of usage I was getting from my plan was probably not intended. There were however 0 regulations from Three or mentions of maximum data or maximum allowances. I checked all of this before signing up to make sure I wouldn't get a massive bill for extra data like I was getting from O2. The speeds carried on improving so that eventually it allowed me to ditch the dongles.

Yes, my usage was business, but in the beginning it was just a small amount compared to personal, as my business grew so did my data usage but it actually become un-economical to move plans as my personal plan was so good. Again, I phoned Three had them change the bill to a business for tax and vat reasons and wasn't charged any extra and told it was all ok.

I do have to make very clear to you that all throughout my time on the One Plan I've never been dishonest with Three and my phone was never used instead of a physical line and broadband connection, where one was available I used it. EXCEPT for January where I did not have broadband, and out on location where I also did not have broadband and where I would have traditionally used a mobile dongle.

[ashleyman]

All that jazz said:

Completely agree. "Unlimited" does not = "it's fine for me to download the entire internet every day" . That is why any sensible company has fair usage policies in place as there will always be some that simply do not understand nor care that internet bandwidth capacity is not unlimited, especially over the mobile networks.

Also, 100GB of uploads every month?? Seriously? I'm interested to know what is of such great importance from a residential user that necessitates uploading that amount of data every month that can't either be transferred in hard format to its destination or held locally on disk.

Actually with Three, unlimited meant exactly that. 0 usage cap.

I've said in my post above that I'm a photographer and it's used for business. 1 single RAW file is about 40MB, I'm regularly burning through multiple 32GB cards on shoots plus edits and retouch files, it all adds up very quickly. I've got a 20TB hard disk thats almost full after 6 months! All of my data is held locally on disk, twice. But if my house burnt down I would have 0 copies, so it is all uploaded to Amazon cloud backup. Therefore 3 copies. 2 physical and 1 in the cloud. I don't upload enough to qualify to send in hard disks, so have no choice but to upload monthly.

[All that jazz]

ashleyman said:

Actually with Three, unlimited meant exactly that. 0 usage cap.

I've said in my post above that I'm a photographer and it's used for business. 1 single RAW file is about 40MB, I'm regularly burning through multiple 32GB cards on shoots plus edits and retouch files, it all adds up very quickly. I've got a 20TB hard disk thats almost full after 6 months! All of my data is held locally on disk, twice. But if my house burnt down I would have 0 copies, so it is all uploaded to Amazon cloud backup. Therefore 3 copies. 2 physical and 1 in the cloud. I don't upload enough to qualify to send in hard disks, so have no choice but to upload monthly.

If you're really that paranoid about fire it would be far quicker and cheaper to make the 3rd back-up to external disk and store it elsewhere. How much is Amazon costing you to upload 100GB per month to them and ongoing storage? I'm glad I'm not on the same ISP and cabinet as you, that's for sure.

[ashleyman]

All that jazz said:

If you're really that paranoid about fire it would be far quicker and cheaper to make the 3rd back-up to external disk and store it elsewhere. How much is Amazon costing you to upload 100GB per month to them and ongoing storage? I'm glad I'm not on the same ISP and cabinet as you, that's for sure.

I'm not paranoid about fire but it's expected of me to make good backup a habit.

Amazon are charging me less than what my time is worth to wait for 100GB to copy over at the end of the month and drive it somewhere off site. It's all automatic starts at 11PM finishes at 6AM and goes until up to date. I'm not uploading 100GB all in one go, its staggered throughout the month. It's also completely autonomous so it takes 0 effort on my part apart from setting it up. Plus it's ALWAYS up to date and accessible to me at any time anywhere in the world.

You may well be on the same cabinet as me but you'd never know.