Best way to install Infinity?
Discussion
Dave_ST220 said:
There's nothing to correct if it's done right. I deal with OR engineers day in day out, not one has ever had an issue with the move of an NTE. Are you seriously suggesting OR have a record of exactly where an NTE is located in each household?!
That's it in a nutshell "if it's done right" when the nte has been moved using alarm cable or bellwire it's obviously a diy job 
Well this is not going well.
Meant to be connected on Thursday.
Nothing, no contact. 6 or 7 calls later to BT and finally they come up with I can only get 512kb/sec...
I know there is FTTC at my cabinet and I know that the people who had the house before us had a fast connection.
WTF.
I asked to make a complaint but told it was a 30 min wait. What a joke BT have turned into!
Meant to be connected on Thursday.
Nothing, no contact. 6 or 7 calls later to BT and finally they come up with I can only get 512kb/sec...
I know there is FTTC at my cabinet and I know that the people who had the house before us had a fast connection.
WTF.
I asked to make a complaint but told it was a 30 min wait. What a joke BT have turned into!
Do what I did - get the email addresses of the senior people at BT and/or Openreach (Google makes this very quick and easy) and get your complaint to the people that can make a difference.
Since my email this week I've had a dedicated exec level customer service person to deal with directly and all my final issues are getting sorted by that person.
Since my email this week I've had a dedicated exec level customer service person to deal with directly and all my final issues are getting sorted by that person.
Well I found the problem. Shame BT did not have the b@lls to tell me this on the phone:
Telephone Number *************** on Exchange PENDLETON is served by Cabinet ***
FTTC Range A (Clean) 80 73 20 20 -- Waiting list
FTTC Range B (Impacted) 80 54 20 17 -- Waiting list
This PCP has a waiters list for FTTC services. You may place an order which will be dealt with in turn.
FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.
Telephone Number *************** on Exchange PENDLETON is served by Cabinet ***
FTTC Range A (Clean) 80 73 20 20 -- Waiting list
FTTC Range B (Impacted) 80 54 20 17 -- Waiting list
This PCP has a waiters list for FTTC services. You may place an order which will be dealt with in turn.
FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.
Well just an update. Managed to speak to someone in the UK. Well over a week since I was meant to get service.
Anyways, basically yes the cabinet is full and the only thing they can advise I can do is check their website daily to see if any capacity has come free.
In the mean time they can offer me 512kb/sec... wonderful.
Anyways, basically yes the cabinet is full and the only thing they can advise I can do is check their website daily to see if any capacity has come free.
In the mean time they can offer me 512kb/sec... wonderful.
red_slr said:
Well just an update. Managed to speak to someone in the UK. Well over a week since I was meant to get service.
Anyways, basically yes the cabinet is full and the only thing they can advise I can do is check their website daily to see if any capacity has come free.
In the mean time they can offer me 512kb/sec... wonderful.
I'm amazed at the crap speed.Anyways, basically yes the cabinet is full and the only thing they can advise I can do is check their website daily to see if any capacity has come free.
In the mean time they can offer me 512kb/sec... wonderful.
I've got the revers - standard broadband is 10mb/sec and infinity will only give me around 13 so I'm not going to bother.
Our old house gets c.1.5mb/sec (on a good day) and one of the reasons we went for this new house is because it was so close to the BT cabinet which has FTTC (cable run is 170m). Sods law I guess that we thought we would get a faster service and we ended up getting slower, we even said it cant possibly be any slower... turns out it can be!!
red_slr said:
Our old house gets c.1.5mb/sec (on a good day) and one of the reasons we went for this new house is because it was so close to the BT cabinet which has FTTC (cable run is 170m). Sods law I guess that we thought we would get a faster service and we ended up getting slower, we even said it cant possibly be any slower... turns out it can be!!
Have BT/Openreach explained why it's so slow? Worth a read (I posted this in the other thread too) ................
http://www.telecomgreen.co.uk/home-repair/can-i-mo...
Buy the kit and DIY
http://www.telecomgreen.co.uk/home-repair/can-i-mo...
Buy the kit and DIY
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