Apple bricking iPhones that have been 3rd party repaired

Apple bricking iPhones that have been 3rd party repaired

Author
Discussion

bad company

18,577 posts

266 months

Tuesday 9th February 2016
quotequote all
George111 said:
Millions ? Lets not exaggerate smile

And they won't have lost their data - it will all be in iCloud and will be installed in a new iPhone by Apple free of charge. Even all the txt messages will come back, all the apps, all the photos and videos and documents if you have any. It's one reason the iPhone is so poplar.
We're talking worldwide here so millions may or may not be an exaggeration. Who knows?

Many will have lost data. Not everybody backs up everything, as you know iCloud has a data limit which is easy to exceed. The point is that Apple seems to have damaged people's property and data.

Tycho

11,600 posts

273 months

Tuesday 9th February 2016
quotequote all
George111 said:
bad company said:
marshalla said:
Tycho said:
I'm pretty sure Apple themselves have confirmed that this is a security feature and does happen when the touch id has been replaced by a non Apple store.
They have, now - after it started happening. They didn't warn anyone that they were going to do it.
Resulting in millions of IPhone users losing not only their phones but also potentially precious data - photographs etc.

Looks like the lawyers are preparing a class action:-

http://www.theguardian.com/business/2016/feb/08/ap...
Millions ? Lets not exaggerate smile

And they won't have lost their data - it will all be in iCloud and will be installed in a new iPhone by Apple free of charge. Even all the txt messages will come back, all the apps, all the photos and videos and documents if you have any. It's one reason the iPhone is so poplar.
Well that makes it ok to brick peoples devices then.... All the people who this has happened to will be without a phone for at least a week until Apple decides to make it good.

bad company

18,577 posts

266 months

Tuesday 9th February 2016
quotequote all
Tycho said:
Well that makes it ok to brick peoples devices then.... All the people who this has happened to will be without a phone for at least a week until Apple decides to make it good.
I hope you're right. That would at least reduce the PR and potential financial damage to Apple.

audi321

5,186 posts

213 months

Tuesday 9th February 2016
quotequote all
I'm not defending Apple here, coz I think it's bang out of order. But thinking about it, if I had my phone stolen and someone could just replace the screen and then be able to fingerprint my Apple Pay, etc I'd be pretty pissed off with Apple.

But surely there's a better work around than doing what they've done!

marshalla

15,902 posts

201 months

Tuesday 9th February 2016
quotequote all
audi321 said:
I'm not defending Apple here, coz I think it's bang out of order. But thinking about it, if I had my phone stolen and someone could just replace the screen and then be able to fingerprint my Apple Pay, etc I'd be pretty pissed off with Apple.

But surely there's a better work around than doing what they've done!
If you can bypass the security by replacing a relatively easily replaced component or sub-assembly, there's something more fundamentally wrong.

Tycho

11,600 posts

273 months

Tuesday 9th February 2016
quotequote all
audi321 said:
I'm not defending Apple here, coz I think it's bang out of order. But thinking about it, if I had my phone stolen and someone could just replace the screen and then be able to fingerprint my Apple Pay, etc I'd be pretty pissed off with Apple.

But surely there's a better work around than doing what they've done!
They should have erased the secure vault with the fingerprints and financial data and told the customer what has happened so they could then go into an Apple store and have it replaced at a heavily discounted rate. There is no need to render the whole device unusable.

audi321

5,186 posts

213 months

Tuesday 9th February 2016
quotequote all
marshalla said:
audi321 said:
I'm not defending Apple here, coz I think it's bang out of order. But thinking about it, if I had my phone stolen and someone could just replace the screen and then be able to fingerprint my Apple Pay, etc I'd be pretty pissed off with Apple.

But surely there's a better work around than doing what they've done!
If you can bypass the security by replacing a relatively easily replaced component or sub-assembly, there's something more fundamentally wrong.
Absolutely 100%....looks like they've suddenly realised the potential problem (a year later) and knee jerk reaction is block them all....sort out the solution over the coming months. Doesn't help those with the issue though!

otolith

56,124 posts

204 months

Tuesday 9th February 2016
quotequote all
audi321 said:
marshalla said:
audi321 said:
I'm not defending Apple here, coz I think it's bang out of order. But thinking about it, if I had my phone stolen and someone could just replace the screen and then be able to fingerprint my Apple Pay, etc I'd be pretty pissed off with Apple.

But surely there's a better work around than doing what they've done!
If you can bypass the security by replacing a relatively easily replaced component or sub-assembly, there's something more fundamentally wrong.
Absolutely 100%....looks like they've suddenly realised the potential problem (a year later) and knee jerk reaction is block them all....sort out the solution over the coming months. Doesn't help those with the issue though!
It does look like a mistake that this feature was not implemented in the previous version of the operating system, given that it was clearly intended that you should not be able to swap in untrusted security infrastructure. I wonder if they've seen a successfully compromised phone, even if only in a lab.

I share this suspicion;

thatsprettyshady said:
I'm convinced the card companies have had a hand in this.

clonmult

10,529 posts

209 months

Tuesday 9th February 2016
quotequote all
George111 said:
Millions ? Lets not exaggerate smile

And they won't have lost their data - it will all be in iCloud and will be installed in a new iPhone by Apple free of charge. Even all the txt messages will come back, all the apps, all the photos and videos and documents if you have any. It's one reason the iPhone is so poplar.
Assuming people actually use iCloud - some may have consciously disabled it (I have, although my iPhone is purely used for work calls and mails).

PS. Same archive functionality is available on Android and W10M. The iPhone is popular primarily due to cracking marketing.

audi321

5,186 posts

213 months

Tuesday 9th February 2016
quotequote all
clonmult said:
The iPhone is popular primarily due to cracking marketing.
Nothing to do with it being the best phone in the world then tongue out

otolith

56,124 posts

204 months

Tuesday 9th February 2016
quotequote all
audi321 said:
clonmult said:
The iPhone is popular primarily due to cracking marketing.
Nothing to do with it being the best phone in the world then tongue out
Most of the advantages of Android are to do with openness, and only actually matter to phone nerds. The only real advantage of Android for most ordinary users is cheapness.

davek_964

8,816 posts

175 months

Tuesday 9th February 2016
quotequote all
otolith said:
Most of the advantages of Android are to do with openness, and only actually matter to phone nerds. The only real advantage of Android for most ordinary users is cheapness.
That's a subjective view. Android phones are similar in price to Windows phones - it's the cost of Apple phones (and actually devices in general) which are unusual.

Personally, I have an Android phone because I have never seen anything an Apple phone does better to justify the cost. My battery lasts longer. I can very easily set my own music as ring tones. I like using widgets. etc. etc. And I seem to have far less problems with my phone than people I know who have iphones.

About 18 months ago, I needed to use an iphone while my existing Android phone was being repaired. I expected to discover that my negative view of them was unjustified, and it was actually better than I thought. But in fact, it was the opposite - I found it a horrible thing, far less useable than my Android phone and after a week I dug out one of my old phones rather than continue with Apple. Oh, and of course - because I'd used Apple for a week, I then failed to get any texts when I switched back to Android.

I am entirely capable of paying for an Iphone - but I've never found a single reason why I'd want to. And this thread about their behaviour hardly changes my mind. You can come up with as many "Security" justifications as you like, but retrospectively bricking a phone is not reasonable and I'm very surprised if it's really legal.

otolith

56,124 posts

204 months

Tuesday 9th February 2016
quotequote all
I recently set up an Android phone for my mother, and thought it was a pile of garbage. Multiple browsers, multiple app stores, multiple mail clients - I mean, really, why would she give a stuff?

Craikeybaby

10,411 posts

225 months

Tuesday 9th February 2016
quotequote all
This is a worthwhile article about the security aspect of this problem:
https://theoverspill.wordpress.com/2016/02/08/expl...

clonmult

10,529 posts

209 months

Tuesday 9th February 2016
quotequote all
otolith said:
I recently set up an Android phone for my mother, and thought it was a pile of garbage. Multiple browsers, multiple app stores, multiple mail clients - I mean, really, why would she give a stuff?
You're being awkward on purpose; most Android devices only have one browser, one app store, one mail client. When they do have multiple options, you can readily set one as the default for a specific activity.

Each platform has its advantages, none of them are definitively "better" than the other.

I personally like the head unit integration on my iPhone 4S. But other than that, tend to feel like iOS based devices are a piece of garbage. unimaginitive, boring interface that offers zero flexibility and still has a rubbish keyboard.

otolith

56,124 posts

204 months

Tuesday 9th February 2016
quotequote all
And the evidence is that most people don't give a st about that stuff, any more than they wish to customise the UI on their washing machine or have a choice of programme schedulers on their Sky box.

Or it could be Apple marketing magic, because nobody else understands or uses marketing. Yeah, that would be it.

davek_964

8,816 posts

175 months

Tuesday 9th February 2016
quotequote all
otolith said:
And the evidence is that most people don't give a st about that stuff, any more than they wish to customise the UI on their washing machine or have a choice of programme schedulers on their Sky box.

Or it could be Apple marketing magic, because nobody else understands or uses marketing. Yeah, that would be it.
Personally, I think it's exactly that. They are absolutely the masters of marketing - in fact, I think you proved that yourself by the statement that Android devices are "cheap" compared to Apple devices being expensive.

What exactly makes your phone worth twice as much as my phone, other than brand value - aka marketing?

otolith

56,124 posts

204 months

Tuesday 9th February 2016
quotequote all
I have no idea, it is not a price sensitive purchase. I have it because I have an investment in the Apple ecosystem and it would be more hassle than it's worth to me to get something else. I don't think phones are interesting enough to invest any more effort in them than that.

otolith

56,124 posts

204 months

Tuesday 9th February 2016
quotequote all
anonymous said:
[redacted]
Not really. Just don't see any incentive to choose a path of greater resistance.

plasticpig

12,932 posts

225 months

Tuesday 9th February 2016
quotequote all
davek_964 said:
Personally, I think it's exactly that. They are absolutely the masters of marketing - in fact, I think you proved that yourself by the statement that Android devices are "cheap" compared to Apple devices being expensive.

What exactly makes your phone worth twice as much as my phone, other than brand value - aka marketing?
Thing is; a top of the range Samsung S6 will set you back a similar amount to an iPhone 6.