Apple bricking iPhones that have been 3rd party repaired

[Hackney]

tescorank said:

Koofler said:

tescorank said:

My 3 week old 6s woke up this morning with a code like screen, tried to restart and now the owner of a £600 brick, been in touch with apple support and I have an appointment at the Genius Bar in 5 days! And this is service?

I 'wonder' if your new handset has some recycled parts in that has caused this. I wouldn't put it past Apple.

You could be correct, they replaced it this morning no probs..

So the answer to your question:

tescorank said:

My 3 week old 6s woke up this morning with a code like screen, tried to restart and now the owner of a £600 brick, been in touch with apple support and I have an appointment at the Genius Bar in 5 days! And this is service?

...is probably "Yes", then?
If your car breaks down do you get an instant appointment with the garage? Why would you expect that with your phone? If it helps go to the store when it opens and you'll find they have several appointments available for walk-ins.

IME apple customer service is second to none. And very good value, it's why I wouldn't even consider going to a non-authorised repairer.

[George111]

davek_964 said:

Personally, I think it's exactly that. They are absolutely the masters of marketing - in fact, I think you proved that yourself by the statement that Android devices are "cheap" compared to Apple devices being expensive.

What exactly makes your phone worth twice as much as my phone, other than brand value - aka marketing?

It's not marketing - it's product development. Apple have 1000's of usability analysts who make sure the products feel and look and handle well - and they are very successful. Nothing on the phone market is as smooth as an iPhone 6 - they are not as slick, intuitive and usable as an Apple iPhone.

So the value of the product (hardware plus software plus associated services, like iCloud) is greater than anything on Android right now, because of the deep and long development which has made it what it is today.

[Corso Marche]

George111 said:

And they won't have lost their data

Out of my immediate close circle there are six iPhone users. 3x 5S and 3x 6S devices. 4 out of those six people have no backup whatsoever on their devices, and they claim to not know how to do anything about it. Now 60% of iPhone users not knowing how to backup anything from their phone (even pics) is highly unlikely, but it does hint that there is a strong chance a lot of users aren't aware of how to backup and secure their personal data.

So don't take anything for granted about what others do with their devices...

[essayer]

IMO - you'd be mad to upgrade an iPhone without backing it up first.

If you don't, one day it will go wrong and you will cry.

[funkyrobot]

otolith said:

I have no idea, it is not a price sensitive purchase. I have it because I have an investment in the Apple ecosystem and it would be more hassle than it's worth to me to get something else. I don't think phones are interesting enough to invest any more effort in them than that.

This is my main gripe with anything Apple. People effectively end up stuck in the system because they have music, films, files etc that they can't take out of it.

It's also why I despise the iTunes system. For example, if you buy a MP3 file from many places, you get the file and you can do with it what you want. You can put it on pretty much any device and even add it into iTunes. However, if you buy a song over iTunes, it's stuck in your system only (unless there is a way of cracking the system). It's a ridiculous system and I'm surprised that so many people buy into it.

That said, usual disclaimer - each to their own etc. and who am I to tell anyone what to do with their time and money.

[Crush]

Some music I bought via iTunes is on my Amazon account. Not sure how, it just appeared on the laptop

[otolith]

funkyrobot said:

This is my main gripe with anything Apple. People effectively end up stuck in the system because they have music, films, files etc that they can't take out of it.

It's also why I despise the iTunes system. For example, if you buy a MP3 file from many places, you get the file and you can do with it what you want. You can put it on pretty much any device and even add it into iTunes. However, if you buy a song over iTunes, it's stuck in your system only (unless there is a way of cracking the system). It's a ridiculous system and I'm surprised that so many people buy into it.

That said, usual disclaimer - each to their own etc. and who am I to tell anyone what to do with their time and money.

http://www.pcadvisor.co.uk/how-to/google-android/how-transfer-itunes-library-android-google-play-music-upload-3493159/

It's possible. Most of my music is ripped from CDs anyway. I'd have to research and purchase app replacements. My watch would be a bit useless. I'd lose the iCloud integration of phone, iPad and PC. I'd have to learn how a new OS and device worked. Why the hell would I want to?

[rscott]

Hackney said:

tescorank said:

Koofler said:

tescorank said:

My 3 week old 6s woke up this morning with a code like screen, tried to restart and now the owner of a £600 brick, been in touch with apple support and I have an appointment at the Genius Bar in 5 days! And this is service?

I 'wonder' if your new handset has some recycled parts in that has caused this. I wouldn't put it past Apple.

You could be correct, they replaced it this morning no probs..

So the answer to your question:

tescorank said:

My 3 week old 6s woke up this morning with a code like screen, tried to restart and now the owner of a £600 brick, been in touch with apple support and I have an appointment at the Genius Bar in 5 days! And this is service?

...is probably "Yes", then?
If your car breaks down do you get an instant appointment with the garage? Why would you expect that with your phone? If it helps go to the store when it opens and you'll find they have several appointments available for walk-ins.

IME apple customer service is second to none. And very good value, it's why I wouldn't even consider going to a non-authorised repairer.

It all depends where you are in the country as to the service you get. I'm near Ipswich - we have iStores in Colchester and Ipswich, but they're dealers, not real iStores, so no Genius Bars near me (Thurrock or Norwich are the nearest). So we'd be dependent on the mail in service - so no better than any other brand.

[Craikeybaby]

Isn't all Apple music DRM free now? You can right click on a track in iTunes, select show in Finder/Explorer and do whatever you want with it.

With regards to people losing data because they haven't backed it up I have no sympathy for them, you can back all of your data up to Google/iCloud easily and/or back up your data to iTunes simply by plugging your iPhone into your computer.

[Tycho]

George111 said:

It's not marketing - it's product development. Apple have 1000's of usability analysts who make sure the products feel and look and handle well - and they are very successful. Nothing on the phone market is as smooth as an iPhone 6 - they are not as slick, intuitive and usable as an Apple iPhone.

So the value of the product (hardware plus software plus associated services, like iCloud) is greater than anything on Android right now, because of the deep and long development which has made it what it is today.

I love the way you say subjective opinion like it is fact. If the iPhone was indeed better than any other phone out there then I'd get one. The fact that I haven't got one and I can afford one shows that to me it isn't and there are a lot of other people out there who agree with me.

[George111]

Tycho said:

George111 said:

It's not marketing - it's product development. Apple have 1000's of usability analysts who make sure the products feel and look and handle well - and they are very successful. Nothing on the phone market is as smooth as an iPhone 6 - they are not as slick, intuitive and usable as an Apple iPhone.

So the value of the product (hardware plus software plus associated services, like iCloud) is greater than anything on Android right now, because of the deep and long development which has made it what it is today.

I love the way you say subjective opinion like it is fact. If the iPhone was indeed better than any other phone out there then I'd get one. The fact that I haven't got one and I can afford one shows that to me it isn't and there are a lot of other people out there who agree with me.

It's not subjective opinion, it is fact - just try them and compare to other phones. But I accept an iPhone won't be to everybody's taste, there will always be people who want something cheaper, smaller, bigger, with particular apps on it, want what they friend has got or like the look of a different phone etc.

[Tycho]

George111 said:

It's not subjective opinion, it is fact - just try them and compare to other phones. But I accept an iPhone won't be to everybody's taste, there will always be people who want something cheaper, smaller, bigger, with particular apps on it, want what they friend has got or like the look of a different phone etc.

I have tried one and you are talking rubbish. Going from the best phone to "the best phone with this size screen and price and this look."

[bad company]

Craikeybaby said:

With regards to people losing data because they haven't backed it up I have no sympathy for them, you can back all of your data up to Google/iCloud easily and/or back up your data to iTunes simply by plugging your iPhone into your computer.

Try explaining that process to my 86 year old mother. She loves taking pictures on her phone but it only gets backed up when my sister or I do it for her .

In any event the pictures and other data belong to the owners of the IPhones. The are not Apple's property to destroy.

[Tycho]

bad company said:

Craikeybaby said:

With regards to people losing data because they haven't backed it up I have no sympathy for them, you can back all of your data up to Google/iCloud easily and/or back up your data to iTunes simply by plugging your iPhone into your computer.

Try explaining that process to my 86 year old mother. She loves taking pictures on her phone but it only gets backed up when my sister or I do it for her .

In any event the pictures and other data belong to the owners of the IPhones. The are not Apple's property to destroy.

This is what the fanboys on this thread cannot grasp.

[otolith]

bad company said:

Try explaining that process to my 86 year old mother. She loves taking pictures on her phone but it only gets backed up when my sister or I do it for her .

Did you not realise that you could turn on automatic backup of photos in seconds, and would then no longer need to do it for her ever again?

bad company said:

In any event the pictures and other data belong to the owners of the IPhones. The are not Apple's property to destroy.

I would imagine that there are a fair number of people with pics on their phone that they would rather were destroyed than fell into the wrong hands.

Probably not many 86 year old women, but you never know.

[plasticpig]

George111 said:

It's not subjective opinion, it is fact - just try them and compare to other phones. But I accept an iPhone won't be to everybody's taste, there will always be people who want something cheaper, smaller, bigger, with particular apps on it, want what they friend has got or like the look of a different phone etc.

The phone sitting on my desk will survive repeated drops onto concrete from a height of 8 feet and I could go swimming with it and it would survive . I wonder what would happen if I tried that with an iPhone?

[WinstonWolf]

bad company said:

Craikeybaby said:

With regards to people losing data because they haven't backed it up I have no sympathy for them, you can back all of your data up to Google/iCloud easily and/or back up your data to iTunes simply by plugging your iPhone into your computer.

Try explaining that process to my 86 year old mother. She loves taking pictures on her phone but it only gets backed up when my sister or I do it for her .

In any event the pictures and other data belong to the owners of the IPhones. The are not Apple's property to destroy.

You can set it up to automatically backup over wifi when it's charging

[CorbynForTheBin]

otolith said:

I have it because I have an investment in the Apple ecosystem

That's quite a thing.

[George111]

plasticpig said:

George111 said:

It's not subjective opinion, it is fact - just try them and compare to other phones. But I accept an iPhone won't be to everybody's taste, there will always be people who want something cheaper, smaller, bigger, with particular apps on it, want what they friend has got or like the look of a different phone etc.

The phone sitting on my desk will survive repeated drops onto concrete from a height of 8 feet and I could go swimming with it and it would survive . I wonder what would happen if I tried that with an iPhone?

Are those normal things to do with a 'phone ? My pockets are only about 3 or 4 feet off the ground and it's usually dry where I walk, certainly in my car it's dry

Can I offer Sir another straw . . . his looks a bit frayed at the edge

[DuraAce]

George111 said:

It's not subjective opinion, it is fact - just try them and compare to other phones. But I accept an iPhone won't be to everybody's taste, there will always be people who want something cheaper, smaller, bigger, with particular apps on it, want what they friend has got or like the look of a different phone etc.

I thought they were the best until I tried something else! My current phone is the same price as the latest iPhone, give or take a couple of quid so it's not a price issue.

For the way I want a phone to work they aren't the best option. I want easy drag and drop of all media files from any pc without needing extra software, easy connection to external gps trackers, direct downloading of torrents and associated file management of avi, pdf etc.