Apple bricking iPhones that have been 3rd party repaired
Discussion
Jimmy Recard said:
This is the thing I dislike about Apple. I don't really like or dislike the company (it's another consumer electronics brand to me - not something to love or hate)
But walking into an Apple shop to be told I couldn't just ask questions or buy a MacBook without an appointment is unacceptable to me.
I was so staggered by the arrogance of that approach (as if the person with a red polo shirt and an iPad is a GP or something) that I was put off using Apple shops. If I buy any more Apple products, it'll be from another retailer like Currys or wherever sells it.
That's not been my experience; I buy quite a lot from Apple and normally walk in, have a look at what I'm about to purchase - a member of staff walks up and asks if I have any questions, then takes payment and I walk out with my purchase. On the odd occasion their staff are busy they operate a queuing system and you have to wait for the next available member of staff. Seems reasonable to me. They could however benefit from a till point whem you are purchasing an accessory off the shelf.But walking into an Apple shop to be told I couldn't just ask questions or buy a MacBook without an appointment is unacceptable to me.
I was so staggered by the arrogance of that approach (as if the person with a red polo shirt and an iPad is a GP or something) that I was put off using Apple shops. If I buy any more Apple products, it'll be from another retailer like Currys or wherever sells it.
audidoody said:
HUGE thread here if you've got a couple of hours:
http://forums.macrumors.com/threads/users-facing-e...
And I thought this place was bad at times. http://forums.macrumors.com/threads/users-facing-e...
Edited by audidoody on Sunday 7th February 10:32
Love the people who state that you shouldn't get devices repaired at cheap, knock-off places. Also, what do you expect when dodgy, cheap people fix things. Absolutely hilarious! Talk about snobbery and being on a very large neddy.
tim0409 said:
That's not been my experience; I buy quite a lot from Apple and normally walk in, have a look at what I'm about to purchase - a member of staff walks up and asks if I have any questions, then takes payment and I walk out with my purchase. On the odd occasion their staff are busy they operate a queuing system and you have to wait for the next available member of staff. Seems reasonable to me. They could however benefit from a till point whem you are purchasing an accessory off the shelf.
No need for a till, I have the Apple Store app on my phone when I'm in the Apple Store my phone connects to their wifi, asks if I want to make a purchase and it opens a barcode scanner, I scan the product use my thumb print to approve the sale via iTunes and once it says paid I walk out the store. WinstonWolf said:
Bricking people's personally owned phones is a massive no-no, Apple will come up with a workaround in the next patch.
My ipad 1 was rendered useless by ios5, and my nexus 7 was rendered useless by Andriod Lollipop. Both devices are perfectly functional from a hardware perspective, but were killed by the manufacturer.In the case of Google they washed their hands of it saying contact Asus, even though it was bought direct from google, and it was their update that trashed it (and 1000's of others). Asus wanted £200 just to look at it, which is more then the cost of a new one.
Neither company give a s
t. They just want you to buy more devices.marshalla said:
WinstonWolf said:
Bricking people's personally owned phones is a massive no-no, Apple will come up with a workaround in the next patch.
And how do you apply a patch to a bricked phone ? And what will the owners do until then ?
2) probably best to ask Apple rather than me.
WinstonWolf said:
Bricking people's personally owned phones is a massive no-no, Apple will come up with a workaround in the next patch.
Totally agree, they are intentionally damaging property that does not belong to them which I believe is a criminal offence. By all means flag up that the device may be compromised and don't allow functionality which relies on the possibly compromised part until it has been replaced at an apple store but to brick the device is disgraceful and has court action written all over it especially in Europe.tim0409 said:
That's not been my experience; I buy quite a lot from Apple and normally walk in, have a look at what I'm about to purchase - a member of staff walks up and asks if I have any questions, then takes payment and I walk out with my purchase. On the odd occasion their staff are busy they operate a queuing system and you have to wait for the next available member of staff. Seems reasonable to me. They could however benefit from a till point whem you are purchasing an accessory off the shelf.
It was once when I walked into the Bullring shop and was told "Oh, you really should make an appointment if you expect to view things bere. We are very busy here." And he just sauntered away. He was probably just a particularly rude and arrogant 'genius' rather than it being the fault of Apple though.
I don't have any Apple stuff at the moment but that's not the reason. Oh, I do have an old ipod that I use in the car
Jonesy23 said:
otolith said:
I would prioritise ensuring that my phone cannot be hacked by replacing the security hardware over cheapness of repair at some backstreet phone shop. Fuss over nothing from partisan phone nerds.
Would this attitude that it's a fuss over nothing survive your £xxx phone being reduced to a paperweight? Jonesy23 said:
Stopping your phone being hacked is one thing but this doesn't really do that beyond making the entire thing useless and inaccessible to anyone including the owner.
The security would have been a bit crap if replacing a component could have got around it. Which it wouldn't have. So the whole argument about this being for 'security' is a bit weak anyway, and even weaker when the outcome goes well beyond just the thing refusing fingerprint unlock or access to Apple Pay which is what might have possibly been affected.
Have a look at how it is implemented to see why allowing arbitrary replacement of bits of the architecture might allow the thing to be compromised.The security would have been a bit crap if replacing a component could have got around it. Which it wouldn't have. So the whole argument about this being for 'security' is a bit weak anyway, and even weaker when the outcome goes well beyond just the thing refusing fingerprint unlock or access to Apple Pay which is what might have possibly been affected.
Arguably, reacting to a perceived attempt to break in by bricking the phone is overkill, but if it's been nicked and is being disassembled, that's not my problem.
tescorank said:
My 3 week old 6s woke up this morning with a code like screen, tried to restart and now the owner of a £600 brick, been in touch with apple support and I have an appointment at the Genius Bar in 5 days! And this is service?
No, the 'genius' thing is supposed to be irony or sarcasm (I think)otolith said:
Not being a 3.141key, I wouldn't get my £600 phone fixed in a backstreet shop.
Well, aren't you just the bundle of elitist joy and snobbery-encrusted sunbeams... Do you have a similar level of distaste for people who can't afford main stealer servicing prices and prefer taking their cars to independents? otolith said:
Have a look at how it is implemented to see why allowing arbitrary replacement of bits of the architecture might allow the thing to be compromised.
Arguably, reacting to a perceived attempt to break in by bricking the phone is overkill, but if it's been nicked and is being disassembled, that's not my problem.
Ah, so you do admit that bricking the phone is overkill, that's a start. Thing is, trying to then justify it by implying it's only a problem if you're handling a nicked phone really isn't on. And to be honest, if bricking the phone is the only way Apple could guarantee system security when an unrecognised touch sensor is detected, then it suggests the design of the security system is a bit, well, crap. By all means ignore all attempts from said sensor to supply what looks like a valid user ID, but don't require the whole phone to go into lockdown.Arguably, reacting to a perceived attempt to break in by bricking the phone is overkill, but if it's been nicked and is being disassembled, that's not my problem.
Sorry, there really is no way to justify the behaviour of Apple here, and the sooner they put things right for all of their customers affected by this the better.
tescorank said:
My 3 week old 6s woke up this morning with a code like screen, tried to restart and now the owner of a £600 brick, been in touch with apple support and I have an appointment at the Genius Bar in 5 days! And this is service?
Had it been repaired?Mine was repaired a while back - not by apple - to replace a broken screen. It seems to be working fine. eeek.
WinstonWolf said:
Bricking people's personally owned phones is a massive no-no, Apple will come up with a workaround in the next patch.
Apple ruined my ipad 1 with IOS5, and Google trashed the Nexus that replaced it with Android 5 (Lollipop). In the case of the Nexus we had bought 3 of them, so that's 4 devices rendered virtually useless by the supplier.Neither company gave a crap.
tescorank said:
My 3 week old 6s woke up this morning with a code like screen, tried to restart and now the owner of a £600 brick, been in touch with apple support and I have an appointment at the Genius Bar in 5 days! And this is service?
I 'wonder' if your new handset has some recycled parts in that has caused this. I wouldn't put it past Apple.98elise said:
WinstonWolf said:
Bricking people's personally owned phones is a massive no-no, Apple will come up with a workaround in the next patch.
Apple ruined my ipad 1 with IOS5, and Google trashed the Nexus that replaced it with Android 5 (Lollipop). In the case of the Nexus we had bought 3 of them, so that's 4 devices rendered virtually useless by the supplier.Neither company gave a crap.
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