BT Homehub 5 Wireless is Rubbish!
Discussion
I have a new HH5 situated in my hall away from any other electrical appliances etc.
When I connect my laptop via cable I get 76mbps if I disconnect the cable and connect by wifi only 6 inches from the hub the connection drops to under 30mbps. If I move 5 metres away it drops to 12mbps and at 10m it can be as low as 0.5mbps.
I don't think that the drop should be that much, magazine tests show very little drop off until 5m but then nothing like as bad as I get.
BT insists that its normal, but in reality its way worse than my old Homehub 2.
There are no conflicting channels, I use Inssider to check, the drop off is similar on both 2.5 and 5ghz but obviously the 5ghz is worse at long range.
I get the drop off even when only 1 wireless device is connected.
Is this normal?
With homehub 2 in the hall and my lap top in the study, I had virtually no drop off. Line was 2mbps and in the study by wireless I would get 1.9mbps. Homehub 5 in the study, the line is 76mbps and I can get less than 1 mbps by wireless. My printer cant connect at all now.
Makes a mockery of upgrading
When I connect my laptop via cable I get 76mbps if I disconnect the cable and connect by wifi only 6 inches from the hub the connection drops to under 30mbps. If I move 5 metres away it drops to 12mbps and at 10m it can be as low as 0.5mbps.
I don't think that the drop should be that much, magazine tests show very little drop off until 5m but then nothing like as bad as I get.
BT insists that its normal, but in reality its way worse than my old Homehub 2.
There are no conflicting channels, I use Inssider to check, the drop off is similar on both 2.5 and 5ghz but obviously the 5ghz is worse at long range.
I get the drop off even when only 1 wireless device is connected.
Is this normal?
With homehub 2 in the hall and my lap top in the study, I had virtually no drop off. Line was 2mbps and in the study by wireless I would get 1.9mbps. Homehub 5 in the study, the line is 76mbps and I can get less than 1 mbps by wireless. My printer cant connect at all now.
Makes a mockery of upgrading
garyhun said:
Might be worth getting a new router/modem or separates.
I asked this yesterday but no answer yet so will ask here...
Can you use any 3rd party modems or do you need an Openreach Infinity modem before adding the router?
If you have fibre to the cabinet rather than the house I think you need a vdsl modem, but 3rd party ones should work.I asked this yesterday but no answer yet so will ask here...
Can you use any 3rd party modems or do you need an Openreach Infinity modem before adding the router?
blueg33 said:
tim0409 said:
I'm not sure if this is in any way related but I solved a lot of problems with my BT Home Hub by separating/naming the 2.4 and 5 Ghz networks SSID (I found the info after a bit of digging).
Already done thatSorry, don't know the speeds but devices work fine all over the house for internet browsing and watching YouTube clips etc.
blueg33 said:
garyhun said:
Might be worth getting a new router/modem or separates.
I asked this yesterday but no answer yet so will ask here...
Can you use any 3rd party modems or do you need an Openreach Infinity modem before adding the router?
If you have fibre to the cabinet rather than the house I think you need a vdsl modem, but 3rd party ones should work.I asked this yesterday but no answer yet so will ask here...
Can you use any 3rd party modems or do you need an Openreach Infinity modem before adding the router?
xjay1337 said:
Have you checked the configuration? On the router I mean.
I am in a pretty large house upstairs and the router is downstairs and I am currently connected to our 5ghz Network at 300Mbps.
What do I need to check?I am in a pretty large house upstairs and the router is downstairs and I am currently connected to our 5ghz Network at 300Mbps.
Its configured with manual channel selection and 2.5ghz and 5ghz have different names, so I can see which one the computer has connected to and compare.. Not sure what other settings I can change
Sheepshanks said:
I turned 5GHz off altogether - even with different names it still seemed to cause problems having them both turned on.
Sorry, don't know the speeds but devices work fine all over the house for internet browsing and watching YouTube clips etc.
That's what I did with my HH4 as it was causing all sorts of issues with devices not connecting, drop outs etc..Sorry, don't know the speeds but devices work fine all over the house for internet browsing and watching YouTube clips etc.
blueg33 said:
What do I need to check?
Its configured with manual channel selection and 2.5ghz and 5ghz have different names, so I can see which one the computer has connected to and compare.. Not sure what other settings I can change
I haven't seen the HH configuration.Its configured with manual channel selection and 2.5ghz and 5ghz have different names, so I can see which one the computer has connected to and compare.. Not sure what other settings I can change
But perhaps there are maximum speeds set?
weeboot said:
Factory reset the HH5 via the pinhole on the back as a starter.
If you're still struggling, you're welcome to borrow mine to see if it makes a difference.
Alternatively, look around for a replacement VDSL router.
I have done the reset via the pin. BT are due to call me today so we will see.If you're still struggling, you're welcome to borrow mine to see if it makes a difference.
Alternatively, look around for a replacement VDSL router.
Does yours drop out as much as mine?
blueg33 said:
I have done the reset via the pin. BT are due to call me today so we will see.
Does yours drop out as much as mine?
I don't see the level of drop off that you do, but I do see a drop off. Does yours drop out as much as mine?
I'm probably in a less substantial building than you though! (2003 constructed flat)
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