Fed up th BT, recommend a decent provider, Plusnet maybe??

[solo2]

I'm sick of being charged too much and getting too little with BT.

Today is just the icing on the cake and I've had it with them. Looking at deals I think PlusNet look good value. I hardly make phone calls on the landline and probably could live quite happily without it as I do have a mobile which most people use to call me.

So who should I be looking at cost-wise as well as customer service when things go wrong.

I have two kids who live on the internet so I need unlimited broadband and preferably a reasonable speed..

[tuffer]

I have been with Plusnet since 2001, not bad company. They are owned by BT though.....

[Orchid1]

https://www.zen.co.uk/

[51mes]

tuffer said:

I have been with Plusnet since 2001, not bad company. They are owned by BT though.....

Back with plusnet - left when I Moved in with the OH, after 18 months with BT we're back.

It was and easy move, and much cheaper. My folks are both with them, and even my old man is happy with the tech support.

S.

[kwaka jack]

Virgin, if its available where you live.

[Altrezia]

Orchid1 said:

https://www.zen.co.uk/

this

[Elderly]

Altrezia said:

Orchid1 said:

https://www.zen.co.uk/

this

/\ + 1 more, but they are not cheap.

[mattley]

solo2 said:

Today is just the icing on the cake and I've had it with them. .

What specifically has upset you?

It's always worth ensuring your ire is correctly directed.

[8bit]

Used Plusnet for a few years a while back, was very happy with them but got worried when BT acquired them so I jumped ship to Eclipse. Was also very happy with Eclipse but when we got FTTC in our area Eclipse didn't offer an up to 76MB package for residential customers and the look of their website suggested they were pushing themselves away from the residential market and more towards business.

So jumped back to Plusnet since they seem to have been left to their own devices by BT and just as happy as before. Definitely recommended.

[surveyor]

Gave a look at Origin - https://www.originbroadband.com/

[Nimby]

One thing to watch with PlusNet - if you want fibre and are too far from the cabinet for their 80/20 package, they will only sell you 40/2 (ie 40mb/s down, 2mb/s up). Most other ISPs do 40/10 (40mb/s down, 10mb/s up) for a very similar price.

[anonymous-user]

Elderly said:

Altrezia said:

Orchid1 said:

https://www.zen.co.uk/

this

/\ + 1 more, but they are not cheap.

Agree they are great if you want real tech support from someone who knows what they are doing and cares about it. They are more expensive, but if you want support, are worth it

[Accelebrate]

Nimby said:

One thing to watch with PlusNet - if you want fibre and are too far from the cabinet for their 80/20 package, they will only sell you 40/2 (ie 40mb/s down, 2mb/s up). Most other ISPs do 40/10 (40mb/s down, 10mb/s up) for a very similar price.

I'm in that position, so they provide the 80/20 package for the price of 40/2

[Nimby]

Accelebrate said:

Nimby said:

One thing to watch with PlusNet - if you want fibre and are too far from the cabinet for their 80/20 package, they will only sell you 40/2 (ie 40mb/s down, 2mb/s up). Most other ISPs do 40/10 (40mb/s down, 10mb/s up) for a very similar price.

I'm in that position, so they provide the 80/20 package for the price of 40/2

Interesting. Several people over on the PlusNet forums had said they would willingly have paid for 80/20 but PlusNet would't allow them to if the estimated downstream speed was under 45ish. Maybe that policy changed recently.

(Fortunately I was on their 40/10 package long before 40/2 was an option, so have kept it).

[Accelebrate]

In my case I moved from a house where I got the full speed, to one where I didn't. I was offered the option of keeping the same package or moving to 40Mb. I kept the same package and they increased the discount I receive.

[onomatopoeia]

solo2 said:

I hardly make phone calls on the landline and probably could live quite happily without it as I do have a mobile which most people use to call me.

You need the landline. Unless you go with VM or a 4G mobile plan (good luck with getting "unlimited" on that), it's what your broadband comes down, so you can't escape renting the physical line because only data travels down it, not voice.

I won't recommend the ISP I use as while they are excellent, they don't do unlimited packages. You could try Zen, they have a good reputation.