Broadband speed halving is 'acceptable' apparently?

[Ari]

jamoor said:

Ari said:

The problem is that I know it can, and has, run much faster. So wondering if there's any helpful advice with suggestions of I can do to help boost it back up to where it was, in the light of the provider being unable to help.

By rerouting the line because the old one was faulty, they have made the line longer and this has had an impact of your broadband speed.

It ran faster due to the line being shorter. They didn't repair your old line probbably due to the cost involved.

I'm probably due a whoosh parrot, but on the remote offchance that you're actually being serious, even if the cable were a little bit longer, and even if it did magically halve the broadband speed, it would have done it straight away, not a few months later...

[Ari]

poing said:

Ari said:

Ha. Took the filter out, but of course the wire from the router has a smaller plug that goes into the special slot for it on the filter, and won't plug directly into the standard sized phone socket. Bugger.

Depending on the phone socket you have you can unscrew the face plate and plug directly into the test socket. You'll still need a filter or adapter to plug the modem cable into that though. See what difference that makes.


I removed the bell wire and it helped mine by about 50%, it's fine as long as you don't have an old fashioned phone, done easily http://www.kitz.co.uk/adsl/socket.htm

Yes, got one of those and I'll try that, thanks. But the suggestion was to bypass the filter, which of course this won't help with.

[g3org3y]

I also had an issue with EE Broadband running slow. It was fine for 6 months or so but the last couple of months it ran so slow as to make it unusable.

Called they up and they ran multiple diagnostic tests which were all reported as normal.

The advisor then stated that they would 'reset the profile'. Within a few hours it was back to speed and has been ever since.

Worth a shot perhaps?

[Ari]

They tried all that - made no difference unfortunately.

[eharding]

Ari said:

It's still totally clear, but the broadband speed has recently dropped from the 5Mbps I was getting to anything between 1.5 and 2.5.

Any new neighbours? - could just be that you're getting less bandwidth due to contention with other folk for a limited resource.

In which case, your car is still capable of 100mph, you're just crawling along at 30 on a stretch of the M25 with everyone else.

Have you tried running a speed test at 3AM?

Not suggesting you stay up all night - see https://pypi.python.org/pypi/speedtest-cli/ - a while back I posted a plot using this of my VM bandwidth clearly taking a dive every evening as everyone (including me) settles down to a bit of Apple TV, Netflix, iPlayer etc.

I think that was back in the before the 200Mb/sec upgrade, and I haven't run any batch tests since, but whilst it regularly exceeds 200Mb/sec at quiet times, in the evenings it can still dip as low as 60-70Mb/sec.

[Ari]

That's an interesting point. It's pretty constant at that speed throughout the day, but not tried it at 3am admittedly.

[eharding]

Ari said:

That's an interesting point. It's pretty constant at that speed throughout the day, but not tried it at 3am admittedly.

Found the chart...

https://plot.ly/~eharding/110.embed

...and that was the old VM 'Up to 152Mb/s' service. Clearly takes a dive in the evenings, and during the day not up to full speed, but does get up to full speed at quiet times.

I suspect your 1.2 Mb/s minimum line speed was quoted on the basis of a higher contention ratio than you've traditionally seen, but now might be experiencing.

TBH, I'd bite the bullet and get the fibre upgrade.

[Ari]

Had an email from my broadband provider to say my special internet deal was coming to an end so I've bitten the bullet and got a fibre deal with Sky via Martin Lewis web site - £15.36/month for 12 months.

Looking forward to joining the 21st century!

[Ari]

I've done it! I'm now fully fibre - go me!

Download speed 8.81mbps, upload 0.48.

So quicker in, barely any different out.

Oh well, at least videos won't keep freezing up on me I guess.

[TEKNOPUG]

Ari said:

I've done it! I'm now fully fibre - go me!

Download speed 8.81mbps, upload 0.48.

So quicker in, barely any different out.

Oh well, at least videos won't keep freezing up on me I guess.

How is "fully fibre" 8.8mbps

[Ari]

Because it's about four times faster than I was getting with Broadband...

[jmorgan]

Crumbs. Are you sure? Is that the speed they say the line should be?

[anonymous-user]

Ari said:

I've done it! I'm now fully fibre - go me!

Download speed 8.81mbps, upload 0.48.

So quicker in, barely any different out.

Oh well, at least videos won't keep freezing up on me I guess.

I get nearly 10 on an Infinity 2 connection, are you FTTC or FTTH?

[Ari]

jmorgan said:

Crumbs. Are you sure? Is that the speed they say the line should be?

On Broadband (which was reliably getting 5mbps a few months ago), after it slipped down to about 2Mpbs and after EE were unable to resolve it, they announced that BT guarantee a minimum of 1.2Mbps. Thus there was nothing they could do, I'd have to upgrade to fibre if I wanted more speed.

This is the result of that. I don't know what the minimum fibre speed guarantee is - knowing BT it'll be 1.5 or something I expect.

Pathetic, isn't it..?

[HRL]

I see you're based in the SW, is this what I have to look forward to when I move to Cornwall in a couple of years?

Currently just outside London with Virgin and get about 60Mb DL and 1.5Mb UL.

[Ultraviolet]

It may be that the provider are throttling back... have you considered a VPN, such as?

https://www.tunnelbear.com/

cheers,

UV

[HRL]

boxxob said:

have you not heard? cornwall invariably has no jobs or prosperity to speak of but somehow manages to have 'superfast' internet in abundance:

http://www.telegraph.co.uk/technology/broadband/10...

Excellent news. Well, the fibre bit anyway.

[WinstonWolf]

Ultraviolet said:

It may be that the provider are throttling back... have you considered a VPN, such as?

https://www.tunnelbear.com/

cheers,

UV

It won't be that, I'm guessing you're about 1200m from the cab OP?

[Ari]

WinstonWolf said:

It won't be that, I'm guessing you're about 1200m from the cab OP?

I'm not sure what that means, sorry.

[WinstonWolf]

Ari said:

WinstonWolf said:

It won't be that, I'm guessing you're about 1200m from the cab OP?

I'm not sure what that means, sorry.

You're about 1200m from the green cabinet in the street. Sometimes your cable will meander about but I'd say you're a fair distance from it judging by your speed.