Broadband speed halving is 'acceptable' apparently?
Discussion
I'm having issues with virgin at the minute. We have a 50mb line and it drops constantly to around 0.7, I've been on to them and they tell me my 'area' has been data capped for over usage. I kicked of saying it's not my issue and as I'm paying for a service, that's what I should be getting.
I have been refunded the past two months but they can't promise the problem will be resolved until after the end of Nov as their engineer is working on it!
I have been refunded the past two months but they can't promise the problem will be resolved until after the end of Nov as their engineer is working on it!
WinstonWolf said:
Ari said:
WinstonWolf said:
It won't be that, I'm guessing you're about 1200m from the cab OP?
I'm not sure what that means, sorry. 
Mattt said:
Then something is massively wrong or that's not your cabinet.
I suspect that there's something massively wrong given that I was getting 5Mbps and it dropped in a matter of weeks to less than half that. The problem is that since it was still above the quoted minimum guaranteed, it seemed the only option open to me to actually get a vaguely reasonable Internet was to upgrade to fibre for a fairly crappy fibre speed which equates to an pretty average broadband speed.
Mattt said:
There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.It is a BT line and has been for years so...
Little more news on this for anyone still interested.
I discovered that my phone line wasn't working (no dial tone - and anyone ringing in, they heard ringing but it didn't ring this end).
Called Sky, they said everything checks out okay. Sent a man out from BT. Turns out that I was never switched over when my contract changed! So I was still 'plugged in' to EE but with no contract with them. Weirdly the internet carried on working...
He's now switched me over (the box is less than a mile from my house).
I'm now getting 8.24Mbps download (slightly better) and 0.47Mbps upload (pretty crap).
He said give it a week to 'settle'...
I discovered that my phone line wasn't working (no dial tone - and anyone ringing in, they heard ringing but it didn't ring this end).
Called Sky, they said everything checks out okay. Sent a man out from BT. Turns out that I was never switched over when my contract changed! So I was still 'plugged in' to EE but with no contract with them. Weirdly the internet carried on working...
He's now switched me over (the box is less than a mile from my house).
I'm now getting 8.24Mbps download (slightly better) and 0.47Mbps upload (pretty crap).
He said give it a week to 'settle'...
So, my Internet connection packed up for good last week. FFS!
Phoned Sky, could only sent an engineer during the day, not on a weekend. So it was a week before I could get it fixed (I did say that probably the bloke that had reconnected it last time had probably cocked it up and the problem would most likely be in the box, but no, I had to be in. Fair enough).
So, chap gets to it today - doesn't even come to the house! I get a call, previous bloke that had reconnected it last time had cocked it up and the problem was in the box. All fixed now.
Tried a speed test - 8MBPS in, 0.5 out. I suggested that was pretty disappointing for fibre (worse upload that I'd had on broadband when it was working properly). Apparently that's about right because I'm a whole 1km from the box...
One hour later, tried another speed test, download speed has fallen to 5.4MBPS...
So what the f
k do I do next..?
Phoned Sky, could only sent an engineer during the day, not on a weekend. So it was a week before I could get it fixed (I did say that probably the bloke that had reconnected it last time had probably cocked it up and the problem would most likely be in the box, but no, I had to be in. Fair enough).
So, chap gets to it today - doesn't even come to the house! I get a call, previous bloke that had reconnected it last time had cocked it up and the problem was in the box. All fixed now.
Tried a speed test - 8MBPS in, 0.5 out. I suggested that was pretty disappointing for fibre (worse upload that I'd had on broadband when it was working properly). Apparently that's about right because I'm a whole 1km from the box...
One hour later, tried another speed test, download speed has fallen to 5.4MBPS...
So what the f
k do I do next..?
Ari said:
So, my Internet connection packed up for good last week. FFS!
Phoned Sky, could only sent an engineer during the day, not on a weekend. So it was a week before I could get it fixed (I did say that probably the bloke that had reconnected it last time had probably cocked it up and the problem would most likely be in the box, but no, I had to be in. Fair enough).
So, chap gets to it today - doesn't even come to the house! I get a call, previous bloke that had reconnected it last time had cocked it up and the problem was in the box. All fixed now.
Tried a speed test - 8MBPS in, 0.5 out. I suggested that was pretty disappointing for fibre (worse upload that I'd had on broadband when it was working properly). Apparently that's about right because I'm a whole 1km from the box...
One hour later, tried another speed test, download speed has fallen to 5.4MBPS...
So what the fk do I do next..?
So I was about 200M out Phoned Sky, could only sent an engineer during the day, not on a weekend. So it was a week before I could get it fixed (I did say that probably the bloke that had reconnected it last time had probably cocked it up and the problem would most likely be in the box, but no, I had to be in. Fair enough).
So, chap gets to it today - doesn't even come to the house! I get a call, previous bloke that had reconnected it last time had cocked it up and the problem was in the box. All fixed now.
Tried a speed test - 8MBPS in, 0.5 out. I suggested that was pretty disappointing for fibre (worse upload that I'd had on broadband when it was working properly). Apparently that's about right because I'm a whole 1km from the box...
One hour later, tried another speed test, download speed has fallen to 5.4MBPS...
So what the f
k do I do next..?
Leave it, it'll be retraining so the speed might go up and down a bit for a few days. You sure were! Very good! 
I've just phoned them and they talked me through interrogating the router, which is showing a downstream line rate of 11.8Mbps. So I said how come my computer is showing less than half that on a speed check?
Apparently it's 'wireless losses'. My router is plugged into the main socket downstairs, my computer is in my study upstairs virtually directly above it - must be 10 feet away.
Would that really halve the download speed?
I've just phoned them and they talked me through interrogating the router, which is showing a downstream line rate of 11.8Mbps. So I said how come my computer is showing less than half that on a speed check?
Apparently it's 'wireless losses'. My router is plugged into the main socket downstairs, my computer is in my study upstairs virtually directly above it - must be 10 feet away.
Would that really halve the download speed?
Can do, there's a lot of variables. The best way to test your speed is plugged into the router with an ethernet cable rather than wireless as there's a lot that can affect it.
It may retrain upwards over the next few weeks, the important thing for now is to leave your router powered up at all times and let the line settle.
Improving speed around the house is another topic
It may retrain upwards over the next few weeks, the important thing for now is to leave your router powered up at all times and let the line settle.
Improving speed around the house is another topic
Ari said:
Apparently it's 'wireless losses'. My router is plugged into the main socket downstairs, my computer is in my study upstairs virtually directly above it - must be 10 feet away.
Would that really halve the download speed?
If its sky they I would suggest it is a sWould that really halve the download speed?
tty contention ratio. Try it at off-peak times (i.e. after midnight or mid-morning) when less of your neighbours would be using it and if it is consistently quick at these times but slows at peak times (after school, evening) then it is contention.Hang on then, we're dealing with wireless - that changes the game a bit, as there is a load of stuff that could be going on.
Download InSSIDer.
http://www.metageek.com/products/inssider/personal...
This program allows you to see how busy the wi-fi frequencies are around your house. Although most routers say they can automatically switch to the best one, many don't, and that can cause speed problems. Look at the graph, find a channel without much interference, and set the router to that channel and you should get a decent speed boost.
Download InSSIDer.
http://www.metageek.com/products/inssider/personal...
This program allows you to see how busy the wi-fi frequencies are around your house. Although most routers say they can automatically switch to the best one, many don't, and that can cause speed problems. Look at the graph, find a channel without much interference, and set the router to that channel and you should get a decent speed boost.
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