Macbook Pro (2016)

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Discussion

GCH

3,993 posts

203 months

Monday 21st August 2017
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Perik Omo said:
Looks like I'm in for a battle with this one, this morning I got an email from the Apple Store (actually their local agent but exclusively Apple) with an invoice for €495 for a new screen. I've called Apple Care in the UK where it was taken out and given them a copy of the repair note and demand, they agree that it should be covered as there was no physical or visual damage and it's in A1 condition apart from the non-functioning screen so they are going to call the agent to find out what's going on. The top part of the repair note gives the correct date for the Apple Care but lower down in red it says "Hors Garantee".

Apple Care say they will call me back this afternoon after they have spoken to the agent, it's all the more difficult as my French is not all that good and I got bounced around Apple to get someone who speaks a bit of English.

Update: The agent just called me and said that I had broken the screen by maybe shutting a pen in the laptop when I closed it, so not covered!! That's complete bo**locks as that never happened, I told him that I was very, very annoyed as there was no physical damage to the screen, all I had done was put a light pressure on the edge of the top and bottom of the screen "after" it had gone wrong, he's going to speak to Apple Care to see what they say but it looks as though I might lose this one.
If no joy, write to customer services in Ireland (you have to send it snail mail).
They have greater powers in my experience...

Perik Omo

1,913 posts

149 months

Monday 21st August 2017
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Well, as per your suggestion I didn't write to them but 'phoned the guy I was dealing with before in Ireland and got him to escalate the case to the "Senior" desk. They called me back and I went through the whole saga again and he agreed that it was strange that the screen was declared broken by just pressing the top and bottom of the screen as many folk pick up their macbook's by the top of the screen to carry them around (I've witnessed this myself). Anyway, the upshot is that the machine is being collected from my address by courier in the 48 hours and is being shipped back to Ireland for investigation, all I have to do now is to retrieve it from the agent. I had a good discussion with the guy on the senior desk and told him that if I have broken it then I will accept that and pay for a new screen but I didn't see that light pressure would do that and there definitely was no impact damage. The other thing I was annoyed at was the fact that the agent had told me that if they replaced the screen and there was still a problem (like, I suspect, the GPU is faulty) then I would have to pay for that as well as it's all associated, the senior desk guy said that this was nonsense and will be following it up.

Murph7355

37,760 posts

257 months

Monday 21st August 2017
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dmsims said:
and 3 years NBD onsite warranty for the Mac is how much ? smile

X1 screen - 14" 2560x1440
Fairplay smile Though it's still not enough of a difference to buy 2 (I went down that route with the XPS13 in terms of being able to buy 2 and it didn't work out!).

Screens aren't just about the resolution...but I was sure they only had FHD when I was looking before....?

ZesPak

24,435 posts

197 months

Tuesday 22nd August 2017
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Murph7355 said:
Screens aren't just about the resolution...but I was sure they only had FHD when I was looking before....?
Some laptops can be specced with either. Depending on the software you have to use day to day, it's actually not a bad thing.

That said, FHD on 15" and lower isn't that bad (typing this on a 12" FHD machine). It's still 60% MORE pixels than the 13" MBA, and that's one of the best selling laptops of all time.

Jordan210

4,526 posts

184 months

Tuesday 22nd August 2017
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My Late 2008 Macbook is slowly on its way out.

So looking at new Macbook Pro. Is it worth buying a macbook pro ?

Would need min 256 gig ssd so will have to be the £1449 one.As 128gb would be eaten up in no time. Cant justify a touch bar.

Is it worth getting the new one. or is there better alternatives. Maybe even iPad pro ?



silentbrown

8,856 posts

117 months

Tuesday 22nd August 2017
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Jordan210 said:
Is it worth getting the new one. or is there better alternatives. Maybe even iPad pro ?
What do you use it for and what software do you need to run?

Jordan210

4,526 posts

184 months

Tuesday 22nd August 2017
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silentbrown said:
What do you use it for and what software do you need to run?
Mainly office and web/email

But will need it to run photoshop and maybe premier pro and a few other bits of creative software now and again.

mikef

4,885 posts

252 months

Tuesday 22nd August 2017
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In that case I'd say you want the Mac - if they last you 8-9 years then that's less than 200 a year. PCs can be cheaper to buy but aren't going to serve you for anything like as long, I update windows machines every 3 years or so but am happily running a 2010 Mac Pro

Craikeybaby

10,417 posts

226 months

Tuesday 22nd August 2017
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Jordan210 said:
silentbrown said:
What do you use it for and what software do you need to run?
Mainly office and web/email

But will need it to run photoshop and maybe premier pro and a few other bits of creative software now and again.
If it is only occasional photoshop etc you could probably get away with the MacBook, rather than the pro. My main machine is an iMac, but when I'm on the road I use my MacBook for everything.

Efbe

9,251 posts

167 months

Tuesday 22nd August 2017
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mikef said:
In that case I'd say you want the Mac - if they last you 8-9 years then that's less than 200 a year. PCs can be cheaper to buy but aren't going to serve you for anything like as long, I update windows machines every 3 years or so but am happily running a 2010 Mac Pro
alternatively send more on a windows machine and it will last jus as long, but have better specs and cost the same or less.

mikef

4,885 posts

252 months

Tuesday 22nd August 2017
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Efbe said:
alternatively send more on a windows machine and it will last jus as long, but have better specs and cost the same or less.
In my experience that's not true on all three counts (household count is 2x Dell XPS machines, home build hex-core gaming machine, PC Specialist hex-core development system, Lenovo laptop, 2 MacBook Pros and a Mac Pro, all 8 systems with i7 or Xeon CPUs, so a good basis for comparison of total lifetime spend)

ZesPak

24,435 posts

197 months

Wednesday 23rd August 2017
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Efbe said:
alternatively send more on a windows machine and it will last jus as long, but have better specs and cost the same or less.
The Intel CPU, Samsung SSD's and RAM, SMP battery and LG display have all been covered by magic Apple dust which makes them last longer in a MacBook.

Guvernator

13,164 posts

166 months

Wednesday 23rd August 2017
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It's the OS that makes Mac's last longer not the hardware. It's a very tightly controlled and stable OS based on Linux. Windows machines are getting better but Windows has to work on literally millions of different hardware permutations, Mac OS only has to work on about half a dozen so it's easier to make it more stable and efficient. Plus Windows is more vulnerable to viruses and malware.

I rarely change a Windows laptop or PC because it breaks but because it gets too slow at doing what I need to do due to viruses, bloatware and the increasing demands of the OS.

Plus I hate to say it but Mac's are less likely to be used to run software that is too taxing unless you are running massive 3d renders, Macs are generally used for browsing, a bit of photoshop and some light app use where as Windows machines tend to get hammered with more heavy duty work so it's more obvious when a Windows machine can no longer keep up.




zippy3x

1,315 posts

268 months

Wednesday 23rd August 2017
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Guvernator said:
It's a very tightly controlled and stable OS based on Linux. Windows machines are getting better but Windows has to work on literally millions of different hardware permutations, Mac OS only has to work on about half a dozen so it's easier to make it more stable and efficient.
With the exception of the above statement, literally everything you said is wrong.

And even though it is harder for Microsoft doesn't mean they haven't done it.

gregs656

10,904 posts

182 months

Wednesday 23rd August 2017
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Efbe said:
alternatively send more on a windows machine and it will last jus as long, but have better specs and cost the same or less.
I lost £400 on my last MBP having owned it for about a month shy of 7 years. Very cheap over it's lifetime.

dmsims

6,539 posts

268 months

Wednesday 23rd August 2017
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zippy3x said:
Guvernator said:
OS based on Linux.
With the exception of the above statement, literally everything you said is wrong.
That bit is wrong as well rolleyes

Jordan210

4,526 posts

184 months

Wednesday 23rd August 2017
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Craikeybaby said:
If it is only occasional photoshop etc you could probably get away with the MacBook, rather than the pro. My main machine is an iMac, but when I'm on the road I use my MacBook for everything.
The price difference isn't massive between both. So the pro seams better for the price. Best to have to much power than not enough iI guess.

I will go in to apple this afternoon and have a proper look and see if i can justify the price.




Edited by Jordan210 on Wednesday 23 August 11:15

ZesPak

24,435 posts

197 months

Wednesday 23rd August 2017
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gregs656 said:
I lost £400 on my last MBP having owned it for about a month shy of 7 years. Very cheap over it's lifetime.
That is very good value.
I lost about 1k on my MBP over 3 years.

Guvernator said:
It's the OS that makes Mac's last longer not the hardware. It's a very tightly controlled and stable OS based on Linux. Windows machines are getting better but Windows has to work on literally millions of different hardware permutations, Mac OS only has to work on about half a dozen so it's easier to make it more stable and efficient. Plus Windows is more vulnerable to viruses and malware.
Not that I agree with all of this, but none of this isn't solved by a blank windows installation, if you have to calculate it in (and I argue you really don't), that's one day every 3-4 years. Hardly supports the mac lasts longer argument.

Guvernator said:
I rarely change a Windows laptop or PC because it breaks but because it gets too slow at doing what I need to do due to viruses, bloatware and the increasing demands of the OS.
Again, if the machine is good enough in hardware terms, that's a silly reason to change a machine. Just the OS part, but you're in serious denial if you say it isn't an issue on the Mac.

Guvernator said:
Plus I hate to say it but Mac's are less likely to be used to run software that is too taxing unless you are running massive 3d renders, Macs are generally used for browsing, a bit of photoshop and some light app use where as Windows machines tend to get hammered with more heavy duty work so it's more obvious when a Windows machine can no longer keep up.
A lot of macs get used for professional work, BUT in consumers there's very little 1k or higher machines UNLESS it's a mac, so that might be true. Another thing is that there's a lot of software for Windows, so a lot of junk software as well.
On top of that, most macs have relatively good build quality, while not all windows machines do. So I can see failures in terms of housing, or dropping it, to which a mac might be more resistent than the average windows machine.

Edited by ZesPak on Wednesday 23 August 11:26

ashleyman

6,987 posts

100 months

Wednesday 23rd August 2017
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Guvernator said:
It's the OS that makes Mac's last longer not the hardware. It's a very tightly controlled and stable OS based on Linux. Windows machines are getting better but Windows has to work on literally millions of different hardware permutations, Mac OS only has to work on about half a dozen so it's easier to make it more stable and efficient. Plus Windows is more vulnerable to viruses and malware.

I rarely change a Windows laptop or PC because it breaks but because it gets too slow at doing what I need to do due to viruses, bloatware and the increasing demands of the OS.

Plus I hate to say it but Mac's are less likely to be used to run software that is too taxing unless you are running massive 3d renders, Macs are generally used for browsing, a bit of photoshop and some light app use where as Windows machines tend to get hammered with more heavy duty work so it's more obvious when a Windows machine can no longer keep up.
Viruses. My Mac managed to get infested with some form of malware or virus. It was quite bad and Safari would open windows and redirect me to websites without my consent. When I then tried to close those windows it would not let me. Looking around in Finder was also difficult as some folders were fakes and had different formatting to others. The main being my Applications folder.

I had to speak to Apple on the phone who took control of my machine and found lots of weird things going on. They didn't know what it was and had only seen a few rare instances of it. They fixed it remotely for me but it did take 2 hours. My eyes were opened that Mac OS is not immune to viruses and malware.

I have to disagree about usage of a mac being lighter. When I was on Windows in a creative agency I went through so many top end desktop towers in the space of 14 months it became a running joke, in the end my employer said I needed a MAC as it was costing them too much to buy me new computers. I was the only person in the office with a MAC and it lasted longer than any of the Windows machines I'd had previously.

dmsims

6,539 posts

268 months

Wednesday 23rd August 2017
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ashleyman said:
When I was on Windows in a creative agency I went through so many top end desktop towers in the space of 14 months it became a running joke,
This make ZERO sense, what did you do to them ? Throw them, pour coffe down them, set them on fire ?

My PC is just over 7 years old (and will crush any Mac)