Battery shutdown on iPhone 6s

Author
Discussion

ashleyman

6,963 posts

98 months

Monday 19th December 2016
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Fun Bus said:
Well, it happened to me last week for the first time in a long time so I contacted Apple's online support. Nothing wrong with the hardware apparently, it could be a bug in the backup so they've suggested restore the phone, set up as a new iPhone with no backup installed and see how it performs.

Downside is, purposefully running the battery down to see if it is happening or not.
I hate it when Apple tell you to 'set it up as a new phone'. Why? Why should I loose everything in my phone? Ridiculous advice.

Guvernator

13,104 posts

164 months

Monday 19th December 2016
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I'll repeat it again for those who haven't bothered to read the thread, you don't need to wipe anything. Condition the battery as in my post earlier in the thread. It's now worked 100% for two of my phones as well as for two colleagues at work. The process is a bit of a PITA but it's worked with 100% success rate so far.

QuartzDad

2,230 posts

121 months

Monday 19th December 2016
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Thanks OP. Two affected phones in our house, going to make an appointment.

porkgts

112 posts

91 months

Monday 19th December 2016
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Guvernator said:
I'll repeat it again for those who haven't bothered to read the thread, you don't need to wipe anything. Condition the battery as in my post earlier in the thread. It's now worked 100% for two of my phones as well as for two colleagues at work. The process is a bit of a PITA but it's worked with 100% success rate so far.
It worked for my phone - for a about 10 days. Now it's doing it again! Arghhh

I suppose apple should repair under warranty even if the phone serial number isn't one of the affected phones according to that website checker?....

p1stonhead

25,489 posts

166 months

Tuesday 20th December 2016
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Well mine suddenly started doing this! Mine is in the batch affected according to online checker which is good.

Making an appointment straight away!

Alucidnation

16,810 posts

169 months

Tuesday 20th December 2016
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ashleyman said:
I hate it when Apple tell you to 'set it up as a new phone'. Why? Why should I loose everything in my phone? Ridiculous advice.
Really???

You don't need to loose anything.


Anyway.. all of ours are in the recall and one is going in tomorrow.

Ill book the rest for next week.

ashleyman

6,963 posts

98 months

Tuesday 20th December 2016
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Alucidnation said:
ashleyman said:
I hate it when Apple tell you to 'set it up as a new phone'. Why? Why should I loose everything in my phone? Ridiculous advice.
Really???

You don't need to loose anything.


Anyway.. all of ours are in the recall and one is going in tomorrow.

Ill book the rest for next week.
Don't you think it's such a silly piece of advice though?
Ignoring the fact that yes, sometimes it works. We're basically being asked to wipe our phones and start again to solve a problem? Of course you don't need to loose anything so long as it's set up properly in the first place, such as having contacts connected to iCloud, photos backed up to a computer etc.... But settings, app data etc... is all lost if you set up as a new phone.

OldGermanHeaps

3,801 posts

177 months

Tuesday 20th December 2016
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Ios 10.2 seems to have done something to the battery calibration last night my iphone reached 1% at 19:45 last night and it was still working without being charged at 01:30 despite me using it heavily throughout that time. Previously it was cutting out halfway through the day when it reached 40%.
I've had it with apple products this is my last. They used to be dependable and just perform without faffing about which was why i paid the apple tax over android as i use smartphone apps heavily for business but this last couple of iterations have been full of major problems losing me money, battery issues, phone app freezing, missing messages and calls when i have good signal. Apple need another pushy perfectionist dick at the helm, tim cook seems to let stuff slide that jobs would go berzerk over.

ZesPak

24,421 posts

195 months

Tuesday 20th December 2016
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OldGermanHeaps said:
tim cook seems to let stuff slide that jobs would go berzerk over.
Jobs was an entitled prick. He denied issues that were there (you're holding it wrong), constantly criticised the competition for things Apple just didn't get around to yet, mostly to maximise profit (small tablets, big smartphones, touchscreen laptops, hybrid devices,...).
Apple is better off now, I've had several of their devices in the past and while ok devices I really think some people have to get rid of their rose tinted glasses. Even on this thread, several people with phones over £500 not even bothering complaining about issues like this, some just buying the new model.
I have a 4S that does this, it was too old (+2j) when it developed it, completely unuseable because of apple's pristine update policy, amazingly my little son is now using my Galaxy S2 (a phone several years older than him) which is still going strong. Despite being a toy piece of plastic instead of an "industrial design quality piece of jewellery".

I think for a lot of people the honeymoon is finally over, and want to see some real return value for their money.

Whatever it is, I think recalls are not a bad thing. It's a company admitting a mistake or fault, often producing bad publicity, and that was very rare under Jobs' reign.

Edited by ZesPak on Tuesday 20th December 11:55

skilly1

2,700 posts

194 months

Tuesday 20th December 2016
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Thanks for the thread. My phone was driving me mad with this issue. Now trying to book in for repair.

Alucidnation

16,810 posts

169 months

Tuesday 20th December 2016
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Good to see the resident Apple hater is finally on board, although i'm surprised it has taken this long.

rolleyes

ZesPak

24,421 posts

195 months

Tuesday 20th December 2016
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Alucidnation said:
Good to see the resident Apple hater is finally on board, although i'm surprised it has taken this long.

rolleyes
I got here ages before you, take a seat son. I hate Apple as much as I hate Samsung, which is to say I don't like fanboyism on either side. I've probably spend more on Apple products during my life than on any other tech manufacturer. But calling them out on their (or part of their user base) continuous bullst obviously makes you a hater.

Like I said, this recall is not showing that "Apple products are being flawed these days, worse QA,..." that's just BS, they are admitting mistake and rectifying it, which is admirable. Maybe take a course in comprehensive reading once in a while.

chrisga

2,087 posts

186 months

Thursday 29th December 2016
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After taking my phone to an official apple reseller (not an apple store as there isn't one close to me) as advised by apple and being told they would have to send my phone away for a minimum of 3 weeks I just had an interesting chat while on apple live support. They checked my iphone 6 battery via diagnostics and it says its ok. Obviously apple won't admit there is a battery issue but the chap on the other end volunteered that all iphone batteries have a "design spec" of being recharged 400 times..... Surely then if most phones are sold with a 2 year contract that's at least a minimum of 365x2 recharges as I don't believe anyones iphone battery lasts more than a day do they? Does that make them not fit for purpose?

Dracoro

8,661 posts

244 months

Thursday 29th December 2016
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Putting aside the suspect info they gave you, the battery tech is not specific to iPhones, you have degregation of other mobile batteries too.
Secondly, I think it's x000 (let's say 400 for sale of argument) from empty to full, so if you charge from 50% each night (most people's iPhones will last a couple of days regardless, depending on usage blah blah blah) that's 800 night's worth of charges.
Also, the battery doesn't go to 0% capacity after these charges, it may go to 50% (for example) so that's still 1600 days worth of potential charges before completely dead. That's all almost worst case scenario etc. too! So after 5 or 6 years (if you still have it) you may need a new battery for it (which is no big deal anyway, what £50-£100?! or new phone time).

So, unless there's an actual fault in the battery (such as the recall) then there's not that much to worry about.

chrisga

2,087 posts

186 months

Thursday 29th December 2016
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Apart from my phone turning off at random.....

Dracoro

8,661 posts

244 months

Thursday 29th December 2016
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Which mine did and they fixed it.

Have you looked up your SN to see if in affected batch?

Also, although the symptoms may be the same, it may NOT be the same cause (i.e. It could be software related, are you on latest iOS?)

Also worth chatting again as you'll possibly get a different advisor. Most are good but you do get some not so....

chrisga

2,087 posts

186 months

Thursday 29th December 2016
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Yep latest IOS and have done a backup and reinstall afresh. It's a 6 not a 6s and apple haven't admitted to any issues with 6's as far as I know.

essayer

9,011 posts

193 months

Thursday 29th December 2016
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Every time I've been to Apple with a faulty battery they take great efforts to sort it there and then. I suspect they are very keen to sort it before a faulty battery catches fire etc.
I'd go to the store first thing and try your luck with a same day appointment.

Dracoro

8,661 posts

244 months

Thursday 29th December 2016
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chrisga said:
Yep latest IOS and have done a backup and reinstall afresh. It's a 6 not a 6s and apple haven't admitted to any issues with 6's as far as I know.
Take it to Apple as above poster suggested (get there early at, say, opening time).

Alternatively just get a new battery, Apple can do this for you for about £75. Yours will be 18m old at the youngest or 2yrs+ so possibly out of warranty anyway.

AC43

11,435 posts

207 months

Thursday 29th December 2016
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chrisga said:
Does that make them not fit for purpose?
Yes. The company I work for has tried to keep us on 5C's for more than two years and the predominance of battery-related problems is just astounding.

I had mine swapped out at just under two years. The replacement lasted another three months before pegging it.

Infuriating when it's your business tool.