Virgin Media - Retention Deals?

[tight fart]

My package is ending, 350m broadband and telephone, no calls, £23 a month.
They would only offer £33pm, I said that's nearly 50% increase so no, please cancel.
I bet they just cut me off.

[megaphone]

tight fart said:

My package is ending, 350m broadband and telephone, no calls, £23 a month.
They would only offer £33pm, I said that's nearly 50% increase so no, please cancel.
I bet they just cut me off.

Have you had cancel confirmation email?

[Tony_T]

My stepdad is paying £122 a month! for

125gb broadband
Basic tv package with 2 boxes
Anytime calls
Kids tv add on

I've been ringing them to try and get a better deal, first they offered the Volt package (basically everything) for £88 a month. Ive asked them for their bigger bundle deal which is for new customers for £39.50 a month which would be ideal but so far 4 different customer service advisors have hung up on me!

[jules_s]

Cancelling this 02 sim is becoming a pain - barstewards

[HantsRat]

jules_s said:

Cancelling this 02 sim is becoming a pain - barstewards

I found it really easy - Just rang up O2 and asked to cancel. Job done

[ridds]

19 missed calls now. New tactic from VM trying to tempt me back. A text message.


Hi, its Virgin Media here. We have been trying to get in contact with you regarding your pending disconnection. We would love to discuss a fantastic offer with you that opens up a £19 broadband deal or up to £100 bill credit. If this is something you would like or if something has changed – please call us on 0203 743 6951 or alternatively to chat on line click here https://virg.in/letschat and our dedicated team will be happy to help. To stop receiving marketing messages about your pending disconnection to this number, reply STOP to [phone]


£19 deal for what speed and contract length?
£100 bill credit, again what contract length are they expecting me to signup for to receive this?


I also stipulated during my disconnection call that I wanted my contact details removing from ALL of their marketing communication methods. Guess they ignored that request.

[tight fart]

megaphone said:

Have you had cancel confirmation email?

Yes.

[Tye Green]

ridds said:

19 missed calls now. New tactic from VM trying to tempt me back. A text message.


Hi, its Virgin Media here. We have been trying to get in contact with you regarding your pending disconnection. We would love to discuss a fantastic offer with you that opens up a £19 broadband deal or up to £100 bill credit. If this is something you would like or if something has changed – please call us on 0203 743 6951 or alternatively to chat on line click here https://virg.in/letschat and our dedicated team will be happy to help. To stop receiving marketing messages about your pending disconnection to this number, reply STOP to [phone]


£19 deal for what speed and contract length?
£100 bill credit, again what contract length are they expecting me to signup for to receive this?


I also stipulated during my disconnection call that I wanted my contact details removing from ALL of their marketing communication methods. Guess they ignored that request.

well, the best broadband price and speed they offer at the moment is this, so £19 looks cheap !

[James6112]

Bin any company which annually hikes RPI + 3.9%
Rip off merchants

[ridds]

Tye Green said:

well, the best broadband price and speed they offer at the moment is this, so £19 looks cheap !

I now have 900 Mbps up and down, for £25 per month through toob.

That £19 per month no longer looks cheap.

[jules_s]

HantsRat said:

jules_s said:

Cancelling this 02 sim is becoming a pain - barstewards

I found it really easy - Just rang up O2 and asked to cancel. Job done

You'd like to think so wouldn't you?

We did - then the next bill came followed by the threat of court action if we didn't pay......

[Saleen836]

ridds said:

Tye Green said:

well, the best broadband price and speed they offer at the moment is this, so £19 looks cheap !

I now have 900 Mbps up and down, for £25 per month through toob.

That £19 per month no longer looks cheap.

I'm payng £30 with Virgin for the same BB speed, landline and tv package

[lufbramatt]

Currently stuck in a circle with the VM web chat. They want me to have an O2 sim card. I do not want another mobile contract...

[HTP99]

lufbramatt said:

Currently stuck in a circle with the VM web chat. They want me to have an O2 sim card. I do not want another mobile contract...

Interesting, I had one with my previous package which I never used, my renewal on 31st December, it wasn't even mentioned which I benefited from with the subsequent saving.

[d_a_n1979]

We've just renewed our 18mnt contract with VM; every time it's a battle with them and been with them since August 2008!

We were on Max TV, Evenings & weekends phones (which we never used/aren't connected) and 500Mb fibre broadband - £70 a month

They upped it to £130 a month; called the and said no thanks; reduce the package to BB only; they were asking £80 a month for that; so asked them to cancel it...

Came back with another offer for same as we previously had, plus Sky package (not sports, just movies/tv shows etc) - £78 a month...

How the feck do they do it and why do they have to make it such a ballache every time?!

[lufbramatt]

HTP99 said:

lufbramatt said:

Currently stuck in a circle with the VM web chat. They want me to have an O2 sim card. I do not want another mobile contract...

Interesting, I had one with my previous package which I never used, my renewal on 31st December, it wasn't even mentioned which I benefited from with the subsequent saving.

Eventually managed to get them to do the same offer but without the mobile sim, and cheaper than I was previously paying. Probably could have got them down more but had other stuff to do

[s2kjock]

Had a call out of the blue from VM yesterday.

I have been with them for years for a very basic TV and landline service that never delivers the speed claimed (which I don't actually need most the time) but it has been very reliable, and I have not been keen to change with a need to WFH.

It has been going up and up though and am now at c £80 per month out of contract. Recently had Hyperoptic set up in the street and have a 5g signal so with more options I ported my landline to a VOIP provider in prep for moving.

VM called to say they were sorry I was leaving etc etc, at which point I had to clarify I was not "leaving" just amending my package (which has not come down to £58 pcm). I took the opportunity to whinge about prices and explain I now have alternatives which I will be considering, at which point they offered me straight off taking £37pcm off my current £58pcm and when I said the speeds were never what was claimed, a free boost to 250 mbps from my current 125 (which never gets over 50-60). Haven't used the TV box much as the picture quality has been very poor for ages - free upgraded box offered too.

Only downside is 18 month contract, but @ £22 pcm difficult to argue with that and can't see Hyperoptic bettering it, albeit they do £32 pcm on a month to month rolling.

I am wary of the "hassle" of the internal install from Hyperoptic and am trying to find out what that actually involves.

[Chicken Chaser]

I've just cancelled mine. I was on £26 a month for m250 BB plus a couple of boosters as the hub didn't go much further than the room it was in. It went up to £70 off deal. They've offered me the same for £33 but looking on here, some are much cheaper for the same thing? I'll see whether I get a call in a week or so to discuss. 20 years with VM, unfortunately the only option I have is sky or BT at 67mbps. No one offering 5g yet.

[Saleen836]

My contract runs out in October but today i received this from Virgin.......
[b] Hello Saleen836,
It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, we’re giving you an exclusive price when you renew.
You can browse, work, stream, and game just like you do now, and keep enjoying all your Virgin Media benefits, too.
Not only that, but you’ll get peace of mind that your package price will stay the same until 31st March 2025. Monthly price will increase each April from April 2025 by RPI +3.9%.[/b]

Curiosity took over so i had a look at what they have on 'exclusive' offer for me...same package but £3.75 more than I am currently paying, I'll wait until closer to the contract end date and do the telephone dance

[megaphone]

Saleen836 said:

My contract runs out in October but today i received this from Virgin.......
[b] Hello Saleen836,
It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, we’re giving you an exclusive price when you renew.
You can browse, work, stream, and game just like you do now, and keep enjoying all your Virgin Media benefits, too.
Not only that, but you’ll get peace of mind that your package price will stay the same until 31st March 2025. Monthly price will increase each April from April 2025 by RPI +3.9%.[/b]

Curiosity took over so i had a look at what they have on 'exclusive' offer for me...same package but £3.75 more than I am currently paying, I'll wait until closer to the contract end date and do the telephone dance

I got similar emails leading up to my contract renewal, at least they're trying. I ended up negotiating a cheaper price (£19/m for 125 BB only) than their email offer of £21/m.