Virgin Media - Retention Deals?
Discussion
Had a call from Virgin earlier this morning.
Offered me 70meg for £25.25, or 100meg for £27.25. Pointed out to them that their own press release yesterday stated they were shifting the tiers, and after checking with his colleagues, turned out he was the only one who didn't get the memo
Am now on 100meg for £25.25 for the next 12 months, down from £33.24 for 50meg. Very pleased with the outcome!
Offered me 70meg for £25.25, or 100meg for £27.25. Pointed out to them that their own press release yesterday stated they were shifting the tiers, and after checking with his colleagues, turned out he was the only one who didn't get the memo
Am now on 100meg for £25.25 for the next 12 months, down from £33.24 for 50meg. Very pleased with the outcome!
Cybertronian said:
Had a call from Virgin earlier this morning.
Offered me 70meg for £25.25, or 100meg for £27.25. Pointed out to them that their own press release yesterday stated they were shifting the tiers, and after checking with his colleagues, turned out he was the only one who didn't get the memo
Am now on 100meg for £25.25 for the next 12 months, down from £33.24 for 50meg. Very pleased with the outcome!
I wasn't too far out was I lolOffered me 70meg for £25.25, or 100meg for £27.25. Pointed out to them that their own press release yesterday stated they were shifting the tiers, and after checking with his colleagues, turned out he was the only one who didn't get the memo
Am now on 100meg for £25.25 for the next 12 months, down from £33.24 for 50meg. Very pleased with the outcome!
It seems that around 30% is what they can do. The more you HAVE the more they can GIVE in my case which isn't too far removed from yours it was to give the phone line rental free for a year.
So I think a rule of thumb 30-33% is the one to have in your mind.
Oh if you are on a Superhub (original) and it gets a fault you will end up with at the least a Superhub 2 AC as a shipped replacement. If your currently on a Superhub 2 or 2ac you will likely get a 2ac as shipped replacement. s time goes on its likely you will just get a 3 as replacement.
My suspicion is you would be on a 2 or 2ac currently.
techiedave said:
If your currently on a Superhub 2 or 2ac you will likely get a 2ac as shipped replacement. s time goes on its likely you will just get a 3 as replacement.
My suspicion is you would be on a 2 or 2ac currently.
I'm actually on a Superhub 3 - think they'd only been rolling them out for a couple of months at the time after I believe they had some trouble with them.My suspicion is you would be on a 2 or 2ac currently.
doogle83 said:
Out of interest, did you receive your cancellation details via email from Virgin before they called you back with an offer?
Yep - got the email a day after requesting cancellation. I did get a missed call from them a couple of days after, then was actually able to grab today's call.I called last week and they offered me a slightly better deal but nothing fantastic.
XL tv & sky sports & movies (don't want movies but there isn't a package where I can get the sport cheaper apparently) 200MB fibre and some call package for £87.
All I want is internet, sports and the discovery channel. I don't give a sh*t about the rest but will still have to pay for it.
XL tv & sky sports & movies (don't want movies but there isn't a package where I can get the sport cheaper apparently) 200MB fibre and some call package for £87.
All I want is internet, sports and the discovery channel. I don't give a sh*t about the rest but will still have to pay for it.
2 and a half weeks with no call, voicemail or missed calls so I signed up with BT last night. Happy with the deal, £150 MasterCard voucher and £120 cashback through quidco 
...I think my Tivo box knows it's days are numbered though... stopped working altogether yesterday and not sure I can bare another call to Virgin to get it fixed when it's due to be axed in a week and a half! 
...I think my Tivo box knows it's days are numbered though... stopped working altogether yesterday and not sure I can bare another call to Virgin to get it fixed when it's due to be axed in a week and a half! My Virgin Media experience...
Ordered fibre broadband/tv etc in January after confirming my address was eligible. Installation was meant to be in early February. The folk came to do the installation and then told me there was no cable (in contrast to what their website said). They said they'd speak to their manager and get back to me later that day. They never did.
I didn't hear any more from Virgin Media. I had to keep calling them myself for updates. After 6 weeks I had had enough so phoned to cancel. "Give us one more chance, we'll definitely install it on 29th March". Foolishly I did. Phoned them again last week to confirm that no cabling was needed in advance. "Oh no, it's ready for installation on the 29th". So I booked the 29th off work. At 16:53 tonight they emailed me to say the installation wouldn't be going ahead as they had found they needed to do some cabling work i.e. back to exactly the point I was at in early February.
I have had 7-8 weeks of lies, false promises and rubbish communication, I've spent several hours on the phone/on hold to them and I've wasted two days off work. Easily the worst company I have ever dealt with. My order has now been cancelled.
Ordered fibre broadband/tv etc in January after confirming my address was eligible. Installation was meant to be in early February. The folk came to do the installation and then told me there was no cable (in contrast to what their website said). They said they'd speak to their manager and get back to me later that day. They never did.
I didn't hear any more from Virgin Media. I had to keep calling them myself for updates. After 6 weeks I had had enough so phoned to cancel. "Give us one more chance, we'll definitely install it on 29th March". Foolishly I did. Phoned them again last week to confirm that no cabling was needed in advance. "Oh no, it's ready for installation on the 29th". So I booked the 29th off work. At 16:53 tonight they emailed me to say the installation wouldn't be going ahead as they had found they needed to do some cabling work i.e. back to exactly the point I was at in early February.
I have had 7-8 weeks of lies, false promises and rubbish communication, I've spent several hours on the phone/on hold to them and I've wasted two days off work. Easily the worst company I have ever dealt with. My order has now been cancelled.
DelicaL400 said:
My order has now been cancelled.
I would get it ordered again. Think you have 14 days from installation to cancel the contract, so alongside your new provider, keep chasing Virgin so they at some point install the cable, then cancel it. So in the future you have more options with the cable now there.hyphen said:
DelicaL400 said:
My order has now been cancelled.
I would get it ordered again. Think you have 14 days from installation to cancel the contract, so alongside your new provider, keep chasing Virgin so they at some point install the cable, then cancel it. So in the future you have more options with the cable now there.The cancel and wait for a call back for a better deal trick worked for my parents, so thanks to the various chaps in here who posted it.
Circa £120 a month (phone, 2 Tivo boxes with Sky Sports, 200mb broadband) cut down to phone, 1 Tivo box with no sports and 200mb broadband for about £50 a month. Probably could have got a bit cheaper moving elsewhere or holding out for more I guess but nearly £1k a year saved isn't too be sniffed at. Will think again this time next year what the best approach is.
Circa £120 a month (phone, 2 Tivo boxes with Sky Sports, 200mb broadband) cut down to phone, 1 Tivo box with no sports and 200mb broadband for about £50 a month. Probably could have got a bit cheaper moving elsewhere or holding out for more I guess but nearly £1k a year saved isn't too be sniffed at. Will think again this time next year what the best approach is.
I've now missed two call backs, both have been on a Monday morning. Tried to call the 0800 number back, but it goes to a message. Will wait and see if they call back.
Had my confirmation email from BT, services will go in in two weeks, so Virgin need to get a move on. TBH I think I'll stick wit the BT service anyway, with all the cash back deals etc, it's working out at £13.99/m all in for 50mb BB and BT TV + . I doubt Virgin will get anywhere near that!
Had my confirmation email from BT, services will go in in two weeks, so Virgin need to get a move on. TBH I think I'll stick wit the BT service anyway, with all the cash back deals etc, it's working out at £13.99/m all in for 50mb BB and BT TV + . I doubt Virgin will get anywhere near that!
AJL308 said:
Can you cancel the telephone land-line part of the deal? I'm with Virgin and only use the TV and Broadband side of it. My land-line phone hasn't been plugged in in years as it sends the dog mental whenever it rings. I have have zero use for it.
You can alter your package, but I suspect that any change you make will involve a new contract. I looked at downgrading to a lower bandwidth broadband and I would have to sign up for a new 12-month contract rather than the rolling contract I'm currently on. megaphone said:
I've now missed two call backs, both have been on a Monday morning. Tried to call the 0800 number back, but it goes to a message. Will wait and see if they call back.
Had my confirmation email from BT, services will go in in two weeks, so Virgin need to get a move on. TBH I think I'll stick wit the BT service anyway, with all the cash back deals etc, it's working out at £13.99/m all in for 50mb BB and BT TV + . I doubt Virgin will get anywhere near that!
So no further calls from Virgin, BT is installing next week, so looks like I'll be a BT customer soon. Had my confirmation email from BT, services will go in in two weeks, so Virgin need to get a move on. TBH I think I'll stick wit the BT service anyway, with all the cash back deals etc, it's working out at £13.99/m all in for 50mb BB and BT TV + . I doubt Virgin will get anywhere near that!
i have been with virgin for a few years and the broadband is generally very reliable.
this week it has been really slow. so i called them up , automated service tells me that they apologise for the intermitant issue ( no its slow all day). and that an engineer has identified the issue and is repairing it and should be repaired by midnight. the next day , slow again. so i called them , engineer has identified the problem and is repairing it. yesterday , it is just as slow, i called the automated service. they are aware of a problem and an engineer is on his way
can anybody suggest an alternative please ? i live in suburbia so no problem with cable etc.
edited to add , just spoke to a real person who said that the problem should be resolved by the 8th of april . so no youtube for me why not just be honest ?
this week it has been really slow. so i called them up , automated service tells me that they apologise for the intermitant issue ( no its slow all day). and that an engineer has identified the issue and is repairing it and should be repaired by midnight. the next day , slow again. so i called them , engineer has identified the problem and is repairing it. yesterday , it is just as slow, i called the automated service. they are aware of a problem and an engineer is on his way
can anybody suggest an alternative please ? i live in suburbia so no problem with cable etc.
edited to add , just spoke to a real person who said that the problem should be resolved by the 8th of april . so no youtube for me
why not just be honest ?Edited by jas xjr on Thursday 6th April 08:55
megaphone said:
megaphone said:
I've now missed two call backs, both have been on a Monday morning. Tried to call the 0800 number back, but it goes to a message. Will wait and see if they call back.
Had my confirmation email from BT, services will go in in two weeks, so Virgin need to get a move on. TBH I think I'll stick wit the BT service anyway, with all the cash back deals etc, it's working out at £13.99/m all in for 50mb BB and BT TV + . I doubt Virgin will get anywhere near that!
So no further calls from Virgin, BT is installing next week, so looks like I'll be a BT customer soon. Had my confirmation email from BT, services will go in in two weeks, so Virgin need to get a move on. TBH I think I'll stick wit the BT service anyway, with all the cash back deals etc, it's working out at £13.99/m all in for 50mb BB and BT TV + . I doubt Virgin will get anywhere near that!
BT line going live tomorrow and my Smart Hub just arrived in the post. BT and Freesat customer now saving £35 a month over Virgin including me buying a Humax Freesat box... pretty happy with that (as long as the Broadband speed ends up where they said it would!).
Lots of good info on this thread. My Virgin contract is up, I currently get:
Basic TV
Basic phone (Only Mum calls me on that)
100mb Internet after their upgrade (Although speed tests are never more than 50mb)
All for £52 a month
I do like their Internet even though I'm not getting anywhere near 100mb, closest is 70mb I have seen on speed tests. I have had it for years without problems.
I'm wondering how much it would cost if I got rid of just the television package? Has anyone else tried that?
The missus is saying we should cancel and try another provider or at least threaten too. It is just I would be gutted to lose the VM internet and get rubbish service from another provider.
Basic TV
Basic phone (Only Mum calls me on that)
100mb Internet after their upgrade (Although speed tests are never more than 50mb)
All for £52 a month
I do like their Internet even though I'm not getting anywhere near 100mb, closest is 70mb I have seen on speed tests. I have had it for years without problems.
I'm wondering how much it would cost if I got rid of just the television package? Has anyone else tried that?
The missus is saying we should cancel and try another provider or at least threaten too. It is just I would be gutted to lose the VM internet and get rubbish service from another provider.
Well our contract was due to expire at the end of this month, I called up 2 weeks ago and made noises about leaving and they offered me a retention deal at £93 per month (XL, 200MB, Sports, HD, 2 boxes, phone), told them I'd leave it.
Guy calls up 2 days ago and offers me a V6 box, I tell him we're leaving and he asked if we would be interested in another deal, I replied only if the price was right. (I only watch sports really, missus watches a bit of tv too)
He comes back at £88 all in, I say no I only want sports and internet and that I can get a now tv pass & BT sports through my phone with EE), and then goes off to 'speak to his supervisor' Returns with an offer of £80 a month plus an new V6 box so I settled with that. It's cheaper than Sky and I don't have to mess around with switching suppliers, hooray.
Guy calls up 2 days ago and offers me a V6 box, I tell him we're leaving and he asked if we would be interested in another deal, I replied only if the price was right. (I only watch sports really, missus watches a bit of tv too)
He comes back at £88 all in, I say no I only want sports and internet and that I can get a now tv pass & BT sports through my phone with EE), and then goes off to 'speak to his supervisor' Returns with an offer of £80 a month plus an new V6 box so I settled with that. It's cheaper than Sky and I don't have to mess around with switching suppliers, hooray.
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