Ditch BT for Vodafone?
Discussion
The recent price increase on BT Infinity/Line Rental gives me an opportunity to ditch BT and potentially move to Vodafone for an £18/month saving (£23 per month if I drop to the 38mb package - need to think about that). Is anyone with Vodafone and can comment on the service (product and customer service)?
BT Infinity has been spot on for me for years but the costs keep creeping up with little to no improvements for me.
Alternatively, has anyone negotiated a price reduction since the increase? I'm assuming they can't get close to matching Vodafone who are presumably cheap to try to gain market share?
BT Infinity has been spot on for me for years but the costs keep creeping up with little to no improvements for me.
Alternatively, has anyone negotiated a price reduction since the increase? I'm assuming they can't get close to matching Vodafone who are presumably cheap to try to gain market share?
Did this with the last round of price increases. Offered BT the opportunity to retain me as a customer for a discount, they were not interested.
Service is fine, speeds delivered at the rate they promised, and they seem capable of using a stable Openreach platform. Only slight issue is that you cannot use your own router, it has to be the Vodafone hardware, but that seems capable enough, and reasonably happy to act as a modem, with a single cable out to the Unifi USG.
Service is fine, speeds delivered at the rate they promised, and they seem capable of using a stable Openreach platform. Only slight issue is that you cannot use your own router, it has to be the Vodafone hardware, but that seems capable enough, and reasonably happy to act as a modem, with a single cable out to the Unifi USG.
t service too.Thanks for the feedback. I guess like anything, you only need decent customer service if there is an issue. I've not had an issue with BT in the 8 years I've been a customer, and working from home alot means I don't want to change that! That said, my mobile is fine as a 4g hotspot for backup purposes if needed.
Interesting I was with them for my mobile until a few months ago... when I moved it over to BT!
Interesting I was with them for my mobile until a few months ago... when I moved it over to BT!
I am with Vodafone (mobile phone) and the customer service recently has been shocking. Still waiting for a refund from 15 months ago for overcharging and again been overcharged in Nov 2016. I cannot be bothered with the hassle of contacting their lame customer service for a second time. At contract end they will be loosing a customer of 20 years.....
Mike
Mike
Just made the switch (to be actioned 8th March).
Was going to be paying (after the increase in April):
Line Rental: £18.99
Infinity 2: £35.00
Total: £53.99
Called BT and lowest they could go was £44 per month for line rental and broadband.
Moving to Vodafone for £31 per month. £49 installation charge but £50 cashback from Quidco.
Interestingly the guy on the phone at BT said I will still keep my £5pm discount on my mobile as I was a broadband customer when I took the phone.
Worth doing if you're in the same situation.
Was going to be paying (after the increase in April):
Line Rental: £18.99
Infinity 2: £35.00
Total: £53.99
Called BT and lowest they could go was £44 per month for line rental and broadband.
Moving to Vodafone for £31 per month. £49 installation charge but £50 cashback from Quidco.
Interestingly the guy on the phone at BT said I will still keep my £5pm discount on my mobile as I was a broadband customer when I took the phone.
Worth doing if you're in the same situation.
I made the switch from Infinity 2 to Vodafone for the cost saving (£53 down to £28) and it has been fine. Speeds are just as fast, stability has been no problem etc. I have had no issues yet so no need to call Vodafone for tech support etc so cannot comment on that, but for the saving I can tolerate a little bit of grief!!
As I was a long standing vodafone mobile customer, they didn't even charge me the £50 connection fee. Bonza!
As I was a long standing vodafone mobile customer, they didn't even charge me the £50 connection fee. Bonza!
Wife and daughter had mobiles with VF. And suffered the most appalling customer service, several times over a couple of years. They were consistently awful every time, to the point it was almost a joke - whether it was in store or via their website or on the phone.
If they branched out into brewing coffee on street corners I'd cross the road to avoid them, never mind trusting them with my internet access.
If they branched out into brewing coffee on street corners I'd cross the road to avoid them, never mind trusting them with my internet access.
We switched to Vodafone Fibre Broadband in January simply on grounds of cost. There was a slight hiccup on day of transfer, but all sorted very quickly with a call to the customer services department, who I was pleased to find were based in the UK (not for any ideological reasons, I just find it easier to understand what they are saying).
Biggest problem was BT suddenly denying that we'd given them notice to cancel and trying to charge us for another full month (despite the fact we had a letter from them confirming that we'd cancelled. I have never had a good experience with BT, and this was no exception, though they did finally refund me, but only after several, increasingly frustrated calls. People talk about Vodafone customer service being poor, but that's not my experience (and i'm a mobile customer as welll).
Biggest problem was BT suddenly denying that we'd given them notice to cancel and trying to charge us for another full month (despite the fact we had a letter from them confirming that we'd cancelled. I have never had a good experience with BT, and this was no exception, though they did finally refund me, but only after several, increasingly frustrated calls. People talk about Vodafone customer service being poor, but that's not my experience (and i'm a mobile customer as welll).
just to add my 2p -
BT and Vodafone would be the LAST ever providers i would use.
Both have Disastrous customer support. Could give you countless stories about dire Vodafone attitude, lack of help, mis-billing, lack of service etc.
If you paid me £100 a month to use either of these - i'd still spend my own money elsewhere.
BT and Vodafone would be the LAST ever providers i would use.
Both have Disastrous customer support. Could give you countless stories about dire Vodafone attitude, lack of help, mis-billing, lack of service etc.
If you paid me £100 a month to use either of these - i'd still spend my own money elsewhere.
sly fox said:
just to add my 2p -
BT and Vodafone would be the LAST ever providers i would use.
Both have Disastrous customer support. Could give you countless stories about dire Vodafone attitude, lack of help, mis-billing, lack of service etc.
If you paid me £100 a month to use either of these - i'd still spend my own money elsewhere.
I find Vodafone CS remarkably easy to navigate. Chat with advisor (all in writing, ha!) then if they fail to deliver as agreed, escalate to CEO team. Simple BT and Vodafone would be the LAST ever providers i would use.
Both have Disastrous customer support. Could give you countless stories about dire Vodafone attitude, lack of help, mis-billing, lack of service etc.
If you paid me £100 a month to use either of these - i'd still spend my own money elsewhere.
randlemarcus said:
I find Vodafone CS remarkably easy to navigate. Chat with advisor (all in writing, ha!) then if they fail to deliver as agreed, escalate to CEO team. Simple
Wouldn't you just rather use a CS that does what its meant to without escalation/complaints/wondering if they'll do what they say they'll do?sly fox said:
just to add my 2p -
BT and Vodafone would be the LAST ever providers i would use.
Both have Disastrous customer support. Could give you countless stories about dire Vodafone attitude, lack of help, mis-billing, lack of service etc.
If you paid me £100 a month to use either of these - i'd still spend my own money elsewhere.
Got a BT line and broadband over at an ex's place; absolutely diabolical customer service. Half of the problem is with Openreach, who are grossly incompetent, but BT themselves are barely any better.BT and Vodafone would be the LAST ever providers i would use.
Both have Disastrous customer support. Could give you countless stories about dire Vodafone attitude, lack of help, mis-billing, lack of service etc.
If you paid me £100 a month to use either of these - i'd still spend my own money elsewhere.
Got a Vodafone line here at home, just regular broadband - ~38mbps. A few hiccups on the initial setup, albeit nothing major - call to customer services (which is based somewhere around Stoke IIRC) and it was sorted out in minutes.
(quite a surprise on the C/S side, although I've been a Vodafone customer for a few years, rarely had to call them - but was wary after so many complaints on forums like this - but the C/S issues seem to be across the board for all telcos, so I don't think Voda are any worse than others, and in my experience probably better).
Flip Martian said:
randlemarcus said:
I find Vodafone CS remarkably easy to navigate. Chat with advisor (all in writing, ha!) then if they fail to deliver as agreed, escalate to CEO team. Simple
Wouldn't you just rather use a CS that does what its meant to without escalation/complaints/wondering if they'll do what they say they'll do?While I am sure Andrews & Arnold could achieve the same eventually, a new line, for me, is better through BT. Who have useless CS staff.
Broadband in this country isn't great, so you live with what you have.
Mobile - it is what it is. Most of the time, the signal is consistent, the billing is accurate, and the handset is what I choose, so what's to complain about. Yeah, I'm not getting 4G, but I have pheasants instead. 4G works nicely in London and Oslo, so I'm happy enough.
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