Ditch BT for Vodafone?
Discussion
clonmult said:
sly fox said:
just to add my 2p -
BT and Vodafone would be the LAST ever providers i would use.
Both have Disastrous customer support. Could give you countless stories about dire Vodafone attitude, lack of help, mis-billing, lack of service etc.
If you paid me £100 a month to use either of these - i'd still spend my own money elsewhere.
Got a BT line and broadband over at an ex's place; absolutely diabolical customer service. Half of the problem is with Openreach, who are grossly incompetent, but BT themselves are barely any better.BT and Vodafone would be the LAST ever providers i would use.
Both have Disastrous customer support. Could give you countless stories about dire Vodafone attitude, lack of help, mis-billing, lack of service etc.
If you paid me £100 a month to use either of these - i'd still spend my own money elsewhere.
Got a Vodafone line here at home, just regular broadband - ~38mbps. A few hiccups on the initial setup, albeit nothing major - call to customer services (which is based somewhere around Stoke IIRC) and it was sorted out in minutes.
....
wiggy001 said:
First hiccup has been from BT sending me an email to say I will be charged for BT Sport Lite from my change over date. This is despite me telling the guy on the phone to cancel BT Sport as well as I knew it was only free for Infinity customers.
Just after this last post I called customer services to get BT Sport cancelled and was told they couldn't do it until after the 8th (when I move to VF) as they couldn't have more than one open request on my account at any one time. Just called another number I found in an email and they did it straight away, albeit after spending ages trying to get me to stay. Among the things I've just been told were:- you service with any other provider will not be as good as BT's
- other providers change your phone line, which is why they can offer a cheaper service than BT
- I can bring down the cost to match Vodafone's 76mb package if you drop to our 55mb package
- You can have BT TV for £10 a month, saving you over £20 a month on your TV compared with your Sky package, although I admit the Sky product is better
- You must have had a reason to take BT Sport from us in the first place so surely there's a reason you would want to keep it. He didn't understand when I said I only took it because it was free.
All part of the business model I know, but it's painful that you can sign up for stuff online but can't cancel online...
So today was change over day. I was advised to plug in the new router by 8am and that it would take up to midnight for my VF broadband to activate.
By 6am I was up and running on Vodafone
Just done a quick speed test and I'm getting 71mb down and 18mb up - I used to get 74/18 with BT and I know there's a settling in period, but either way I'm more than happy with that.
So far so good...
By 6am I was up and running on Vodafone
Just done a quick speed test and I'm getting 71mb down and 18mb up - I used to get 74/18 with BT and I know there's a settling in period, but either way I'm more than happy with that.
So far so good...
Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff