ADSL ISP Sticky
Discussion
I pay for up to 2omb with BT.
I looked at my speeds just before Christamas and saw I was getting about 2.5mbs download with my line profile at 3mb.
I kicked off with BT through their complaints procedure (0800 1114567) they said the usual blather about it being at my end,has it been raining etc etc. Eventually they sent a BT engineer round who told me the line was excellent, showed me the diagnostic results on his lappy and most of them were at 100%.
A little bit more mider, and my IP profile is suddenly at 10mbps and I'm getting 12mb downloads.
Mid january and my profile is droppingfrom 10mb, then 8mb, the 6 mb then recently down to 3mbs with 2.5mbs downloads.
So i'm back on the blower,they send the same (puzzled) BT engineer round to confirm that my line is still very good. A bit more mider and my IP profile is at 9mps and I'm getting 10500 mbps downloads. Not as good as it has been, but a lot better than of late.
The way it works is that when you complain they raise your ip profile to allow faster connection. After a bit, they sneak it down again as the software they use sees your high speed as an anomolay that needs sorting. its a real PITA. Dont fall for the nonsense they give you about 'We only say we will give you 'up to xmb'. Thats tosh if you are getting 3mb out of 20mb downloads!
Note: A BT complaints manager is just a 'manager of complaints' and just another call centre bod. You want to speak to the 'Manager of the complaints department.' They don't like putting you through, but the managers manager has a bit more clout.)
I looked at my speeds just before Christamas and saw I was getting about 2.5mbs download with my line profile at 3mb.
I kicked off with BT through their complaints procedure (0800 1114567) they said the usual blather about it being at my end,has it been raining etc etc. Eventually they sent a BT engineer round who told me the line was excellent, showed me the diagnostic results on his lappy and most of them were at 100%.
A little bit more mider, and my IP profile is suddenly at 10mbps and I'm getting 12mb downloads.
Mid january and my profile is droppingfrom 10mb, then 8mb, the 6 mb then recently down to 3mbs with 2.5mbs downloads.
So i'm back on the blower,they send the same (puzzled) BT engineer round to confirm that my line is still very good. A bit more mider and my IP profile is at 9mps and I'm getting 10500 mbps downloads. Not as good as it has been, but a lot better than of late.
The way it works is that when you complain they raise your ip profile to allow faster connection. After a bit, they sneak it down again as the software they use sees your high speed as an anomolay that needs sorting. its a real PITA. Dont fall for the nonsense they give you about 'We only say we will give you 'up to xmb'. Thats tosh if you are getting 3mb out of 20mb downloads!
Note: A BT complaints manager is just a 'manager of complaints' and just another call centre bod. You want to speak to the 'Manager of the complaints department.' They don't like putting you through, but the managers manager has a bit more clout.)
Edited by andygo on Monday 22 February 11:59
Whoa! My IP profile on BT is back down to 4mb with 4mb downloads!
So I'm back on to that far off planet that BT inhabit, talking to as high up a manager as I can get. They insist that the reason my speed is dropping is because of rain or snow.
Are they mad. Are they seriously telling me that when it rains, water seeps down underground, infiltrates a seale phone line and slows it down!
So I'm back on to that far off planet that BT inhabit, talking to as high up a manager as I can get. They insist that the reason my speed is dropping is because of rain or snow.
Are they mad. Are they seriously telling me that when it rains, water seeps down underground, infiltrates a seale phone line and slows it down!
I've been having problems with BT recently. Pay for the 8mb service. Last year did several speed tests and was up at about 5.5mb d/l.
Then last week it dropped to 300kbs
Phoned them up to compalin...apparantly it my router
Several moany phone calls later and the next day Im up to 1.9mbs. And that's where it has stayed
Now they say it's due to my distance from the exchange (Im in Brighton and for some reason Im on the Hove exchange, so they are looking into whether I can be moved)
This morning's speed test
Then last week it dropped to 300kbs
Phoned them up to compalin...apparantly it my router
Several moany phone calls later and the next day Im up to 1.9mbs. And that's where it has stayed
Now they say it's due to my distance from the exchange (Im in Brighton and for some reason Im on the Hove exchange, so they are looking into whether I can be moved)
This morning's speed test
This is driving me nuts now. My service, on a daily basis, flits between the heady heights of 1.9mb and drops to 0.12 
Sat without any service for 3 hours this morning
Have had a BT engineer out today, says there are no faults. Our IT guy says its not the router.
Have been in contact with Virgin, as they have fibre optic local. They can provide the service but are refusing to send anyone out to site survey to make SURE we can get what we want/to discuss what we need. How flipping hard is to give someone new business? GRRRR!
Sat without any service for 3 hours this morning
Have had a BT engineer out today, says there are no faults. Our IT guy says its not the router.
Have been in contact with Virgin, as they have fibre optic local. They can provide the service but are refusing to send anyone out to site survey to make SURE we can get what we want/to discuss what we need. How flipping hard is to give someone new business? GRRRR!
In the grand scheme of things I'm not. Usual email stuff plus the odd mp3 album (thanks to the PH Music forum 
) Id be surprised if I downloaded/uploaded more than 500mb per month. And I pay for the 'unlimited' service.
Driving me nuts. Tried to watch the F1 practice this morning and the download speed wasn't enough to run the viewer
) Id be surprised if I downloaded/uploaded more than 500mb per month. And I pay for the 'unlimited' service.Driving me nuts. Tried to watch the F1 practice this morning and the download speed wasn't enough to run the viewer
Fubar,
A lot will depend on where you live and the load on the local exchange. But you know that already.
I usually get good download speed from BT BUT there are times when the PCs I have connected seems to go slow for no reason I have yet worked out. However it seems to me to be something that the PC is doing that prevents full speed use of the BB connection rather than the BB connection itself.
There is much within the world of the web that has yet to be fully understood in practical terms.
A lot will depend on where you live and the load on the local exchange. But you know that already.
I usually get good download speed from BT BUT there are times when the PCs I have connected seems to go slow for no reason I have yet worked out. However it seems to me to be something that the PC is doing that prevents full speed use of the BB connection rather than the BB connection itself.
There is much within the world of the web that has yet to be fully understood in practical terms.
Someone please help me before I go postal and start shooting hippies 
I live a stunning 2 miles from Chichester in West Sussex and I simply cannot get a usable adsl connection. I have had one before and have occasionally seen 1mb mostly 700kbps but it will then fall to about 56kbps and like now completely disappear.
In frustration I had a company fit a f
k off big satellite broadband dish on my roof. This is also pants. I won't go into the latency issues or the dropped packets or the daily service interruption or the download limits I'll just say I'm fking mad and now posting on my poxy blackberry whilst my smegging alienware laptop sits here as useful as a fking brick!
I can't get cable so that is out.
I bought a dual wan router and stuck a 3G datacard in it on top of the satellite link. Unfortunately my phone signal here is even worse than my adsl!
I repeat I don't live in the outer hebridies. Hello BT you utter twazzocks!
So here I sit contemplating buying a 4mb leased line on a 10mb bearer for eight and a half GRAND a year sticking a massive fk off wifi aerial on the roof and selling access to my admittedly handful of neighbours to offset some of the costs.
Does anyone else have a genius idea on what to do?
Disturbed of West Sussex.
Yarrrghh!!!
I live a stunning 2 miles from Chichester in West Sussex and I simply cannot get a usable adsl connection. I have had one before and have occasionally seen 1mb mostly 700kbps but it will then fall to about 56kbps and like now completely disappear.
In frustration I had a company fit a f
k off big satellite broadband dish on my roof. This is also pants. I won't go into the latency issues or the dropped packets or the daily service interruption or the download limits I'll just say I'm fking mad and now posting on my poxy blackberry whilst my smegging alienware laptop sits here as useful as a fking brick!I can't get cable so that is out.
I bought a dual wan router and stuck a 3G datacard in it on top of the satellite link. Unfortunately my phone signal here is even worse than my adsl!
I repeat I don't live in the outer hebridies. Hello BT you utter twazzocks!
So here I sit contemplating buying a 4mb leased line on a 10mb bearer for eight and a half GRAND a year sticking a massive f
k off wifi aerial on the roof and selling access to my admittedly handful of neighbours to offset some of the costs.Does anyone else have a genius idea on what to do?
Disturbed of West Sussex.
Yarrrghh!!!
lagerlout
leased line seems ok, but might be worth setting up as an ISP for your neighbours, what happens if one of the neighbours decides to leech BT files 24/7, not a lot you could do about finding out who it was other than turning off the wireless
when I moved to house, I checked the BT stats, suspect it was not your list of the obvious to check
got a friend who lives in a very nice barn about 8 miles from the exchange, less than 1 mb, but he loves the area
leased line seems ok, but might be worth setting up as an ISP for your neighbours, what happens if one of the neighbours decides to leech BT files 24/7, not a lot you could do about finding out who it was other than turning off the wireless
when I moved to house, I checked the BT stats, suspect it was not your list of the obvious to check
got a friend who lives in a very nice barn about 8 miles from the exchange, less than 1 mb, but he loves the area
Yeah not too keen on the ISP idea, actually just got a quote for 2MB on a 10MB bearer for £6.5k. I can offset this via my business and use it as a failover as we need one however it's still not going to be quick is it.
I found these guys here and apparently available on two close exchanges:
http://www.kijoma.co.uk/
Sounds bloody brilliant. Will wait to see if they can help.
I found these guys here and apparently available on two close exchanges:
http://www.kijoma.co.uk/
Sounds bloody brilliant. Will wait to see if they can help.
FUBAR said:
Lagerlout said:
Hello BT you utter twazzocks!
Got Virgin coming on Friday to install 10meg fibre optic and I cant bloody wait! Ive been an advocate for BT for years but their service/support recently has been woeful Lagerlout said:
Someone please help me before I go postal and start shooting hippies
I live a stunning 2 miles from Chichester in West Sussex and I simply cannot get a usable adsl connection. I have had one before and have occasionally seen 1mb mostly 700kbps but it will then fall to about 56kbps and like now completely disappear.
In frustration I had a company fit a fk off big satellite broadband dish on my roof. This is also pants. I won't go into the latency issues or the dropped packets or the daily service interruption or the download limits I'll just say I'm fking mad and now posting on my poxy blackberry whilst my smegging alienware laptop sits here as useful as a fking brick!
I can't get cable so that is out.
I bought a dual wan router and stuck a 3G datacard in it on top of the satellite link. Unfortunately my phone signal here is even worse than my adsl!
I repeat I don't live in the outer hebridies. Hello BT you utter twazzocks!
So here I sit contemplating buying a 4mb leased line on a 10mb bearer for eight and a half GRAND a year sticking a massive fk off wifi aerial on the roof and selling access to my admittedly handful of neighbours to offset some of the costs.
Does anyone else have a genius idea on what to do?
Disturbed of West Sussex.
Yarrrghh!!!
Have all the basic checks been done?I live a stunning 2 miles from Chichester in West Sussex and I simply cannot get a usable adsl connection. I have had one before and have occasionally seen 1mb mostly 700kbps but it will then fall to about 56kbps and like now completely disappear.
In frustration I had a company fit a f
k off big satellite broadband dish on my roof. This is also pants. I won't go into the latency issues or the dropped packets or the daily service interruption or the download limits I'll just say I'm fking mad and now posting on my poxy blackberry whilst my smegging alienware laptop sits here as useful as a fking brick!I can't get cable so that is out.
I bought a dual wan router and stuck a 3G datacard in it on top of the satellite link. Unfortunately my phone signal here is even worse than my adsl!
I repeat I don't live in the outer hebridies. Hello BT you utter twazzocks!
So here I sit contemplating buying a 4mb leased line on a 10mb bearer for eight and a half GRAND a year sticking a massive f
k off wifi aerial on the roof and selling access to my admittedly handful of neighbours to offset some of the costs.Does anyone else have a genius idea on what to do?
Disturbed of West Sussex.
Yarrrghh!!!
Try the following steps
1) http://adsl.tin2tin.net/equipmentcheck.php
2) http://adsl.tin2tin.net/testsocket.php
3) http://adsl.tin2tin.net/quietline.php
4) http://adsl.tin2tin.net/internalwiring.php
5) http://adsl.tin2tin.net/dsltones.php
Failing all that then your ISP should be able to get Openreach to check your line from Exchange to your house, be carefull with this though as it is a £150 payable option, even if no fault is found. But the above should help to illiminate any issues with your house telephone wires.
Download Speed: 16273 kbps (2034.1 KB/sec ) Upload Speed: 1955 kbps (244.4 KB/sec )
http://www.speedtest.bbmax.co.uk/results.php?t=127...
no caps, throttles, limits
http://www.speedtest.bbmax.co.uk/results.php?t=127...
no caps, throttles, limits
Lagerlout said:
Someone please help me before I go postal and start shooting hippies
I live a stunning 2 miles from Chichester in West Sussex and I simply cannot get a usable adsl connection. I have had one before and have occasionally seen 1mb mostly 700kbps but it will then fall to about 56kbps and like now completely disappear.
In frustration I had a company fit a fk off big satellite broadband dish on my roof. This is also pants. I won't go into the latency issues or the dropped packets or the daily service interruption or the download limits I'll just say I'm fking mad and now posting on my poxy blackberry whilst my smegging alienware laptop sits here as useful as a fking brick!
I can't get cable so that is out.
I bought a dual wan router and stuck a 3G datacard in it on top of the satellite link. Unfortunately my phone signal here is even worse than my adsl!
I repeat I don't live in the outer hebridies. Hello BT you utter twazzocks!
So here I sit contemplating buying a 4mb leased line on a 10mb bearer for eight and a half GRAND a year sticking a massive fk off wifi aerial on the roof and selling access to my admittedly handful of neighbours to offset some of the costs.
Does anyone else have a genius idea on what to do?
Disturbed of West Sussex.
Yarrrghh!!!
What make and model is your router? Can you access it and see your actual connection speed (not throughput), line attenuation and noise margin?I live a stunning 2 miles from Chichester in West Sussex and I simply cannot get a usable adsl connection. I have had one before and have occasionally seen 1mb mostly 700kbps but it will then fall to about 56kbps and like now completely disappear.
In frustration I had a company fit a f
k off big satellite broadband dish on my roof. This is also pants. I won't go into the latency issues or the dropped packets or the daily service interruption or the download limits I'll just say I'm fking mad and now posting on my poxy blackberry whilst my smegging alienware laptop sits here as useful as a fking brick!I can't get cable so that is out.
I bought a dual wan router and stuck a 3G datacard in it on top of the satellite link. Unfortunately my phone signal here is even worse than my adsl!
I repeat I don't live in the outer hebridies. Hello BT you utter twazzocks!
So here I sit contemplating buying a 4mb leased line on a 10mb bearer for eight and a half GRAND a year sticking a massive f
k off wifi aerial on the roof and selling access to my admittedly handful of neighbours to offset some of the costs.Does anyone else have a genius idea on what to do?
Disturbed of West Sussex.
Yarrrghh!!!
Also; ask your ISP what the actual line length is. They can check this.
Edited by JohneeBoy on Monday 5th April 15:42
Line length is close to 3 miles, this is apparently the problem. I have given up on ADSL as I can't even connect to my ISP now. I use a Draytek Vigor 2910G Dual Wan Router and also a Netgear DGN2000 router, doesn't make any difference. My line has so much noise on it voice calls are barely audible. Just rubbish.
I'm getting a 10mb leased line on a 10mb bearer installed. BT is doing a deal that'll cost about £8k per annum for three years. Much cheaper than it used to be. I need one of these anyway for work so I just have to put up with a 19" rack in the house and a couple of servers. I'm just lucky I have this option!
The lot with the wireless broadband didn't bother responding at all. Can't give business away these days can you. My Tooway sattelite broadband works better once I upgraded my plan but the latency and variability is a killer. Will be ditching this as soon as the leased line comes in of course.
I'm getting a 10mb leased line on a 10mb bearer installed. BT is doing a deal that'll cost about £8k per annum for three years. Much cheaper than it used to be. I need one of these anyway for work so I just have to put up with a 19" rack in the house and a couple of servers. I'm just lucky I have this option!
The lot with the wireless broadband didn't bother responding at all. Can't give business away these days can you. My Tooway sattelite broadband works better once I upgraded my plan but the latency and variability is a killer. Will be ditching this as soon as the leased line comes in of course.
Actually, just have a read of this. No wonder we can't roll broadband out throughout the UK when BT charges this to do even a leased line install:
"To provide 520 metres of cable at £3,900.00, 118 metres of Blown Fibre at £472.00, 118 metres of external tubing at £413.00, 8 metres of internal fibre cabling at £64.00, 2 new poles at £1,100.00, 5 metres of duct within a soft surface at £175.00, 3 metres of duct within the carriageway at £420.00, 1 small footway box at £750.00 and a survey fee at £350.00
Total excess construction costs = £7,644.00"
"To provide 520 metres of cable at £3,900.00, 118 metres of Blown Fibre at £472.00, 118 metres of external tubing at £413.00, 8 metres of internal fibre cabling at £64.00, 2 new poles at £1,100.00, 5 metres of duct within a soft surface at £175.00, 3 metres of duct within the carriageway at £420.00, 1 small footway box at £750.00 and a survey fee at £350.00
Total excess construction costs = £7,644.00"
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