ADSL ISP Sticky

[shadytree]

Telewest sent me an email last night..


Dear Blueyonder customer, we are please to announce with immediate effect your 4meg Broadband has been upgraded to 10meg for no additional cost

£35/month

wahooo !!!

[RoadRailer]

fidgits said:

julianhj said: Looks like I'll be checking Plus.net out then. It really annoys me that I have to pay BT line rental when all I'll ever use it for is the ADSL! Hopefully local loop unbundling will happen round my way... yeah - i signed up to them a couple of weeks ago after moving house. However, the activation of the ADSL line is now 10 days overdue. The online helpdesk is handy, however the support isnt great, and if your lucky you get a 5 word reply. You can spend 30 mins on hold to get through to someone, and their not bad, but my connection still isnt up... I went for the deffered activation - this sounds bad, although i have no plans to change in the year - but i hope after the year is up - this charge no longer applies?

Its a sliding scale over 5 years the activation charge I'm afraid

If I were you I'd take a look see at the PlusNetForum on ADSL Guide

It seems the goal posts have a habit of moving rather regularly with Plus.Net.............

[_Dan_]

I'm very happy with plus.net, check out my useage stats and it speaks for itself really. Never lost connection, customer service quick and friendly. Lots of extras on the premier bundle.

[trevorw]

I'm moving house next week, I used to be with Blueyonder but they do not provide it in new area (Nor does NTL)

So a new BT line it is for me, I'm interested in this PLUS.NET service, but have a few questions that do not seem apparently straight forward on their site (may just be me though)

1) Gonna go with the Plus service at £14.99 p/m for a 2Mb connection

Understand that bit

2) Choose your Contract, which one do I go for? this is the bit that is getting me confused most

It states Annual Contract - Included Activation-£0.00, but reading some of the fine print if I cancel I must pay them £47 in first year, then goes down in stages.

I'm not likley to cancel unless the service is Cr4p, so is this the best option?

3) Choose your Hardware, I'm thinking of getting a NETGEAR DG834G Wireless ADSL router and USB WG111 for my lappie, Unless someone can suggest a slightly cheaper alternative? so I just select the "No Hardware option" yes?

Sorry about all the questions - thanks for any help/replies

[trevorw]

Quick Bump

[RoadRailer]

_Dan_ said:

I'm very happy with plus.net, check out my useage stats and it speaks for itself really. Never lost connection, customer service quick and friendly. Lots of extras on the premier bundle.

How much you paying per month for usage like that mate?

The Sustainable Usage Policy sets a TOTAL monthly usage of 100GB on Premier, with a Peak Time restriction of 30GB per month between 4pm to 12am, I would suggest you keep an eye on your usage as if you step over the SUP total you will find your connection throttled to a breathtaking 67kbps - apparently the bandwidth you would get if the 30:1 contention kicks in

Apparently you can get off the 'managed' profile by telling plus.net you'll be a good chap, but if plus.net assume based on a week or so's usage that you will stray over again then you will stay on the 67kbps managed profile until you leave.

Freedom to surf do a similarly priced deal but downloads between 1am and 6am are unlimited.

[goodlife]

Just upgraded from Ukonline 8MB to ukonline 22mb

Same price of just £29.99 per month.

They require you to purchase one of their approved Netgear Modems that supports ADSL2+. No problem really as my old modem peaked at 8MB anyway...

[Mr Whippy]

Anyone know why my ADSL keeps going off.

I use Pipex, and it's usually TOTALLY fine if I leave it overnight getting several gig of stuff, but if I leave it for say 5 mins, and the screen saver comes on, when I come back and move the mouse, the little 4 lights on the sys tray icon go from green to red, or orange, and it has to re-find the ADSL signal again (they go green), then I can reconnect.

Used to be fine, no hardware changes, just seems like if it's left idling or something it goes off!?

I can only see the modem loosing connection to the ADSL line because of the phone line or something at the exchange!?

Just thinking of changing ISP generally too. Pipex were useless with my brother... Said he couldn't get broadband and made excuses and basically threw away good business. They also now have crappy tiny download limits of their new plans. Total shite.

He rang AOL (yeah I know), but he's spent a good hour to technical services with them after using SP2 for XP, and all kinds of problems, they give him a decent network modem, free dialup till they got ADSL, 512 connection (best he can get in the sticks) with unlimited download, free tech support etc, all for £17 a month.

Apart from the silly dialer it seems really good. Think AOL are pulling their finger out, and offering a pretty decent service. Pipex just seem to be going down the pan from my dealings with them.

Dave

[wiggy001]

Is it a USB modem? If so, it could be that your power settings are set as such that the usb port is switched off to save power?

Go into Device Manager (via Control Panel) and check the properties for the usb port. Also check your power save options...


HTH

[stigproducts]

plus.net should be avoided at all costs. The plus products advertised as "no need to keep track of how much you download" has since the new year got a 5gb per month limit or you get dial up speed. Didn't even tell their customers and how hide behind their t's and c's.

[julianhj]

stigproducts said:

plus.net should be avoided at all costs. The plus products advertised as "no need to keep track of how much you download" has since the new year got a 5gb per month limit or you get dial up speed. Didn't even tell their customers and how hide behind their t's and c's.

Whereabouts in T&Cs? I'm with them, just finishing my second month in fact, and my usage for the last month is just under 7GB - I've not noticed any slowdown and I'm on the Broadband Plus 2MB.

Having just looked at ADSLGuide.org Plus.nrt FAQs I notice a reference to 'Peak 5Gb' - is this the same thing, and am I therfore in theory capped at that limit?

[trevorw]

julianhj said:

stigproducts said: plus.net should be avoided at all costs. The plus products advertised as "no need to keep track of how much you download" has since the new year got a 5gb per month limit or you get dial up speed. Didn't even tell their customers and how hide behind their t's and c's. Whereabouts in T&Cs? I'm with them, just finishing my second month in fact, and my usage for the last month is just under 7GB - I've not noticed any slowdown and I'm on the Broadband Plus 2MB. Having just looked at ADSLGuide.org Plus.nrt FAQs I notice a reference to 'Peak 5Gb' - is this the same thing, and am I therfore in theory capped at that limit?

I'm also with Broadband Plus 2Mb, but i'm a really light user, only about 3Gb a month, This on the Forum's may help
http://portal.plus.net/central/forums/viewtopic.php?

Plus.net said:

Broadband Plus is not designed for heavy downloading. More than 95% of Broadband Plus customers use less than 10GB per month so the vast majority of customers will see an improvement in download speeds for outside of peak 8am-midnight hours and light and moderate customers will also speed improvements. Heavier users will see downloading in peak times get progressively slower as they download more and more. Peak time is measured as 8am to midnight, seven days a week, while we are using a semi-automated system. By February 2006 we plan to reduce peak time back down to 4pm-midnight, to match SUP peak-time, once we have our fully-automated solution in place. Outside of peak hours all protocols and applications can run unrestricted and usage does not count towards the peak-time download allowances. We plan to be updating the VMBU tool in January to reflect the changes introduced during December. Ideally we would liked to have updated VMBU before making these changes, but it is important to put improvements in place for the majority of customers quickly.

More info here http://portal.plus.net/support/member_features/visio



>> Edited by trevorw on Monday 13th February 20:03

>> Edited by trevorw on Monday 13th February 20:07

[stigproducts]

trevorw said:

I'm also with Broadband Plus 2Mb, but i'm a really light user, only about 3Gb a month, This on the Forum's may help http://portal.plus.net/central/forums

They are up front about it now, if you can spare the time to search through their web site, <b>half way through the contract</b>. problem is they only just made all these rules up PLUS didn't think it worth mentioing until customers go over the limit (I am still not sure what it is!).
So, only really effects "plus" users who signed up last year for the "uncapped" service. What other tricks have they got up their sleeves with this track record. Try a google search on "plusnet liars", just as an example.

Just the latest flavour of teh month whose business model hasn't worked out and are weasling their way out of a spot.
I am going to BT as soon as I can- youse gets whats you pay for.

[trevorw]

stigproducts said:

trevorw said: I'm also with Broadband Plus 2Mb, but i'm a really light user, only about 3Gb a month, This on the Forum's may help http://portal.plus.net/central/forums They are up front about it now, if you can spare the time to search through their web site, <b>half way through the contract</b>. problem is they only just made all these rules up PLUS didn't think it worth mentioing until customers go over the limit (I am still not sure what it is!). So, only really effects "plus" users who signed up last year for the "uncapped" service. What other tricks have they got up their sleeves with this track record. Try a google search on "plusnet liars", just as an example. Just the latest flavour of teh month whose business model hasn't worked out and are weasling their way out of a spot. I am going to BT as soon as I can- youse gets whats you pay for.

I'm happy with Plus.net BT's equivalent is pants IMHO , example, 15Mb of webspace compared to Plus 100Mb , 2Gb p/m limit compared to Plus.net peak 5Gb.

Its suits me for only £14.99 p/m

[oldie]

Nice to see someone got results with ukonline - had their 2mb for 4 months - never worked properly/slow /poor ping times as interleaved.
From results on grumbletext seems to be localised - but can you get hold of their customer service - can u heck - had to go to easynet to get contract cancelled.

[Hilts]

Well just to give an update.

I was with plus for 2 years or so and they were great, however they brought in their SUP, sustainable usage policy and it sucked the big one. 20 Gb a month peak 8am - midnight and after that it went down to dialup speeds.

So canned them and switched to Demon, 20 bucks a month, 2 Gb pipe and totally uncapped. excellent cust services bla bla etc. 2 pounds cheaper than plus.

Thumbsup.

[julianhj]

After 2-3 months with Plusnet, and things initially going fine, everything is starting to come unstuck. Their 5GB monthly limit (decreasing line speed after that) pi$$ed me off immensely when I found out about it a little while back. Recently I've been getting lots of disconnect issues, plus they were totally offline for a fair part of yesterday. Will seriously think about going elsewhere if this nonsense continues...

[tim2100]

I've recently joined with euro1net. £240 up front for 25 months. Shoudl be 24 but if you don't wont any equipment they add another month.

1mb connection unlimited downloads. 1 free domain name, email etc. etc. It has been on for two months now with no problems.

Don't know if they still offer this deal it was 512mb for £240 for 2 years with no connection fee. Doubled for a temporary period.

[greasenipple]

ye plus net are starting to piss me off too, can they change T/C's like that? anyone challeneged it, if I cancel do I have to give a months notice, Im on monthly contract.

[kneedowndeano]

Hilts said:

Well just to give an update. I was with plus for 2 years or so and they were great, however they brought in their SUP, sustainable usage policy and it sucked the big one. 20 Gb a month peak 8am - midnight and after that it went down to dialup speeds. So canned them and switched to Demon, 20 bucks a month, 2 Gb pipe and totally uncapped. excellent cust services bla bla etc. 2 pounds cheaper than plus. Thumbsup.

I too have just signed up for the same reason. no set-up fee and no restriction for £20 a month.
Bargin