Not recieving external e-mails - Suggestions.

[patmahe]

Not recieving external emails

Can send and recieve internal ones

Can also send external ones and they are recieved

Reboot of our server didn't sort it.

Any suggestions??

[hutchingsp]

patmahe said:

Not recieving external emails

Can send and recieve internal ones

Can also send external ones and they are recieved

Reboot of our server didn't sort it.

Any suggestions??

DNS problems (PM me the the domain name if you don't want to post it here)

Firewall problems?

Software configuration changes, Antivirus updates etc? (unlikely but worth checking)

Check the smtp logs for your mail server to see if anything is actually connecting to it from the outside world.

Those are starting points.

[TheLearner]

What mail server?

[CUE99T]

If you haven't changed anything on the mail server then get on the phone to your isp as it appears it's inbound mail only which is probably their end.

[ginettag27]

anti-spam?

A bit more info. might help.

I'd guess you've got an Exchange Server / Postmaster somewhere, but before this there should be at least 2-3 levels of security..

i.e.

Gateway/Surf Control

Anti-Virus

Spam/Anti Spam

You need to check each stage... As email will drop out at each one of these..

Is it only you or all of your users who are unable to receive email?

Does the email travel on the same connection as your internet? (Which I'm guessing you're using to post this?) It might be that an external or possibly internal connection is down or not behaving as expected..

[spike4real]

Common fault if using an SMTP feed into your server, your IP has changed and your ISP hasn't given you a static IP.

Dan