Keyboard Error problem
Discussion
Ok, let's see if the PH collective can figure how to solve this one!!!
A colleague had a desktop PC which today has suddenly developed a fault of the Keyboard not working, no input, nothing. Mouse still works, but no keys.
She has been able to log in to a user account, which doesn't require a password to get into windows and has been given the Error code 19 in control panel, the registry is corrupt.
However, and here's the kicker, as she can't get into the main admin account (can't type the password, no keyboard remember) she can't run anything or get onto the internet to do anything to solve it.
Anyone got any ideas how to fix it? She's going to try another keyboard to see if it will cure it, but I'm guessing with the registry corrupt, it still won't. And there's no way to delete or edit the registry entries as no keyboard working!
Come on you specialist, what's your thoughts?
A colleague had a desktop PC which today has suddenly developed a fault of the Keyboard not working, no input, nothing. Mouse still works, but no keys.
She has been able to log in to a user account, which doesn't require a password to get into windows and has been given the Error code 19 in control panel, the registry is corrupt.
However, and here's the kicker, as she can't get into the main admin account (can't type the password, no keyboard remember) she can't run anything or get onto the internet to do anything to solve it.
Anyone got any ideas how to fix it? She's going to try another keyboard to see if it will cure it, but I'm guessing with the registry corrupt, it still won't. And there's no way to delete or edit the registry entries as no keyboard working!
Come on you specialist, what's your thoughts?
Oh ye of little faith. It is entirely possible to resurect a corupt registry and I have done it as living proof.
Check Article 307545 (i think)on Microsoft.com. it gives a full explanation on how to do it and as far as I remember you dont even need to boot into windows you can do it from the install cd and command prompt so hopefully a ps2 keyboard will do the job. Anyway if you are struggling to find it search for corrupted registry and it should appear.
Check Article 307545 (i think)on Microsoft.com. it gives a full explanation on how to do it and as far as I remember you dont even need to boot into windows you can do it from the install cd and command prompt so hopefully a ps2 keyboard will do the job. Anyway if you are struggling to find it search for corrupted registry and it should appear.
Road2Ruin said:
Oh ye of little faith. It is entirely possible to resurect a corupt registry and I have done it as living proof.
Check Article 307545 (i think)on Microsoft.com. it gives a full explanation on how to do it and as far as I remember you dont even need to boot into windows you can do it from the install cd and command prompt so hopefully a ps2 keyboard will do the job. Anyway if you are struggling to find it search for corrupted registry and it should appear.
Please tell me you didn't memorise that KB#!Check Article 307545 (i think)on Microsoft.com. it gives a full explanation on how to do it and as far as I remember you dont even need to boot into windows you can do it from the install cd and command prompt so hopefully a ps2 keyboard will do the job. Anyway if you are struggling to find it search for corrupted registry and it should appear.
Edited by Xenocide on Thursday 4th October 15:33
Xenocide said:
Road2Ruin said:
Oh ye of little faith. It is entirely possible to resurect a corupt registry and I have done it as living proof.
Check Article 307545 (i think)on Microsoft.com. it gives a full explanation on how to do it and as far as I remember you dont even need to boot into windows you can do it from the install cd and command prompt so hopefully a ps2 keyboard will do the job. Anyway if you are struggling to find it search for corrupted registry and it should appear.
Please tell me you didn't memorise that KB#!Check Article 307545 (i think)on Microsoft.com. it gives a full explanation on how to do it and as far as I remember you dont even need to boot into windows you can do it from the install cd and command prompt so hopefully a ps2 keyboard will do the job. Anyway if you are struggling to find it search for corrupted registry and it should appear.
Edited by Xenocide on Thursday 4th October 15:33
Sadly not. I found it written on a piece of paper with the words corrupt registry next to it and knowing I had gone through the pain before took a stab that was the number.
Ok, different keyboard did the same thing, so it would appear that it's not that at fault.
As for having little faith, how would she be able to reinstall the registry with no keyboard to type in from??? Honest question, I'm intrigued to know the answer!!
Also, she doesn't have the install cd anyway, the machine was given to her by a client to do work on, which she was happily doing earlier this morning, before this happened.
Any other ideas? I reckon its a reformat job myself, but that's a bit epic for what should be an easy fix, if she could log in as the admin!
As for having little faith, how would she be able to reinstall the registry with no keyboard to type in from??? Honest question, I'm intrigued to know the answer!!
Also, she doesn't have the install cd anyway, the machine was given to her by a client to do work on, which she was happily doing earlier this morning, before this happened.
Any other ideas? I reckon its a reformat job myself, but that's a bit epic for what should be an easy fix, if she could log in as the admin!
Racefan_uk said:
Ok, different keyboard did the same thing, so it would appear that it's not that at fault.
Different USB or different PS2?If it's a PS2 keyboard and you tried a different PS2, try USB and if USB... try PS2.
Did it let you in to the BIOS?
Again. No point screwing around in the registry if you don't know what, is actually broken.
Racefan_uk said:
Ok, different keyboard did the same thing, so it would appear that it's not that at fault.
As for having little faith, how would she be able to reinstall the registry with no keyboard to type in from??? Honest question, I'm intrigued to know the answer!!
Also, she doesn't have the install cd anyway, the machine was given to her by a client to do work on, which she was happily doing earlier this morning, before this happened.
Any other ideas? I reckon its a reformat job myself, but that's a bit epic for what should be an easy fix, if she could log in as the admin!
If you took the time to look at the microsoft knowledge base article I posted then you will know exactly how you can recover the registry without going into windows (which seemingly is causing the keyboard error). A PS2 keyboard will work if you boot from ANY windows install disk and follow the instructions on the above knowledge base article.As for having little faith, how would she be able to reinstall the registry with no keyboard to type in from??? Honest question, I'm intrigued to know the answer!!
Also, she doesn't have the install cd anyway, the machine was given to her by a client to do work on, which she was happily doing earlier this morning, before this happened.
Any other ideas? I reckon its a reformat job myself, but that's a bit epic for what should be an easy fix, if she could log in as the admin!
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