Customer support with Apple and Carphone warehouse

[BoozyHughesy]

thesheephair said:

Ps - the reason there are now so many cracks is that so many "geniuses" if you will at the apple store have been prodding at the glass etc :S

what were they prodding it with? a hammer?

[Plotloss]

thesheephair said:

indeed but there was no need to as it had warranty

Warranty covers inherent defects.

Being a fumbling buffoon is not an inherent defect.

Of the phone, anyway.

[AndyWoodall]

thesheephair said:

indeed but there was no need to as it had warranty

But manufacturers warranties don't cover accidental damage, your house insurance probably does.

[thesheephair]

right if i want to deal with applecare i will deal on phone with them direct

[AndyWoodall]

thesheephair said:

right if i want to deal with applecare i will deal on phone with them direct

Smart idea, as opposed to posting on internet forums on how to best defraud a company.

[thesheephair]

AndyWoodall said:

thesheephair said:

indeed but there was no need to as it had warranty

But manufacturers warranties don't cover accidental damage, your house insurance probably does.

yes house insurace does cover accidental damage, but there was no need as there was no accidental damage, surely this goes to proove that if i did drop it i would have simply claimed of my home insurance, however it was a hardware issue.

[thesheephair]

AndyWoodall said:

thesheephair said:

right if i want to deal with applecare i will deal on phone with them direct

Smart idea, as opposed to posting on internet forums on how to best defraud a company.

if you had an iphone ruined and it looked like it was dropped wouldnt you still want a replacement/repair as you deserved one but no one would believe you?

[Sheepy]

thesheephair said:

Surly this is for apple engineers to look inside and see whats going on?

If you send it back, they will, and if I ask really nicely, I'll get to see a copy of their report

[SpydieNut]

jedibugs said:

Thesheephair,

I am an AppleCare supervisor and, despite what all these clowns on this board are saying, I actually have seen a verified case of this before. If you'd like, you can email me your AppleCare case number, and I will put a note on the file that will get your repair expedited for you.

strange that - a brand-new user who just happens to be the exact person the OP needs. and one who 'verifies' this has happened before. what are the odds???

wonder if the IP addresses match?

[thesheephair]

Sheepy said:

thesheephair said:

Surly this is for apple engineers to look inside and see whats going on?

If you send it back, they will, and if I ask really nicely, I'll get to see a copy of their report

exactly and that will be complete proof that there was hardware malfunction

Edited by thesheephair on Thursday 3rd April 17:08

[escargot]

jedibugs said:

Thesheephair,

I am an AppleCare supervisor and, despite what all these clowns on this board are saying, I actually have seen a verified case of this before. If you'd like, you can email me your AppleCare case number, and I will put a note on the file that will get your repair expedited for you.

Errr yeah, ok.

[BigBen]

If the glass is bonded to the case works and the case melts / expands with heat couldn't it cause the screen to crack rather than melt.

Not defending the OP in any way but pointing out the glass melting at 1500deg is a red herring, why only the other day I broke a mirror on my car and it was freezing.

Ben

[Sheepy]

thesheephair said:

Sheepy said:

thesheephair said:

Surly this is for apple engineers to look inside and see whats going on?

If you send it back, they will, and if I ask really nicely, I'll get to see a copy of their report

exactly and that will be complete proof that there was hardware malfunction

Of course it will. Presumably caused by the impact damage on the front screen.

[Sheepy]

SpydieNut said:

jedibugs said:

Thesheephair,

I am an AppleCare supervisor and, despite what all these clowns on this board are saying, I actually have seen a verified case of this before. If you'd like, you can email me your AppleCare case number, and I will put a note on the file that will get your repair expedited for you.

strange that - a brand-new user who just happens to be the exact person the OP needs. and one who 'verifies' this has happened before. what are the odds???

wonder if the IP addresses match?

If Jedibugs is for real, then he/she will be able to tell me what the connection between Buckinghamshire, Hertfordshire and the iPhone is. You can send me mail though my profile if you wish.

[SpydieNut]

the OP has certainly provided some entertainment for the PH masses this afternoon

[NDA]

Outed.

Pathetic really, he must think we're all idiots.

[Sheepy]

How odd, I have no email!!

[anonymous-user]

jedibugs said:

Thesheephair,

I am an AppleCare supervisor and, despite what all these clowns on this board are saying, I actually have seen a verified case of this before. If you'd like, you can email me your AppleCare case number, and I will put a note on the file that will get your repair expedited for you.

I was just wondering why someone would be so stupid using the same user ID on every forum site imaginable, giving conflicting stories & up pops jedibugs!!.

[Zebrano]

Busted ! What an idiot.

[H_Kan]

thesheephair said:

AndyWoodall said:

thesheephair said:

right if i want to deal with applecare i will deal on phone with them direct

Smart idea, as opposed to posting on internet forums on how to best defraud a company.

if you had an iphone ruined and it looked like it was dropped wouldnt you still want a replacement/repair as you deserved one but no one would believe you?

That is bull. You asked on another thread about if heat was a possible reason, because you wanted a 'cover story.' Ie. the real reason is something else.

Get lost and stop trying to get us in helping you commit fraud.