Customer support with Apple and Carphone warehouse

Customer support with Apple and Carphone warehouse

Author
Discussion

escargot

17,110 posts

218 months

Thursday 3rd April 2008
quotequote all
eightseventhree said:
What dropping a phone and it breaking it, is a design floor?
Well, I suspect the floor did have a part to play wink

eightseventhree

2,196 posts

205 months

Thursday 3rd April 2008
quotequote all
thesheephair said:
eightseventhree said:
What dropping a phone and it breaking it, is a design floor?
its never been droppeed!

http://www.geeknuz.com/nuz/2007/08/iphone-overheat...

http://www.iphonebuzz.com/my-iphone-is-hot-literal...

http://deecay.blogspot.com/2007/10/overheat-on-iph...

http://www.mobilemag.com/content/100/340/C12782/

Clearly not a unique case overheating
Im not denying that there have been some issues with overheating . . i'm denying the fact that you are trying to bullst your way out of this . .

you have been busted mate the Internet is a small place . . deal with it.





Edited by eightseventhree on Thursday 3rd April 16:06

thesheephair

Original Poster:

77 posts

197 months

Thursday 3rd April 2008
quotequote all
busted for what, i admit there isnt a consistent story, thats due to i couldnt get to the bottom of it till a day later.

Straightaway i assumed my dad dropped it, heat causing glass to crack on iphone, no chance i thought,

Inspected the iphone , smelt and looked at the back, well turns out it must have been the over heating to cause this damage.

Ps - the reason there are now so many cracks is that so many "geniuses" if you will at the apple store have been prodding at the glass etc :S

Davi

17,153 posts

221 months

Thursday 3rd April 2008
quotequote all
thesheephair said:
Davi said:
thesheephair said:
Davi said:
thesheephair said:
once the apple engineers open up the iphone and proove that it was hardware fault, this will prove that this isnt a scam !

The phone will be right infront of them!
I think it's fair to say that dropping a phone onto a hard surface then melting the case with a lighter may well introduce some faults for the apple engineers to discover.

Stick it in a blender as well - they'll probably then find structural integrity failure.
Inside if the battery if damaged or they can find a misplace wire of something ?
The battery is not near the damage. You applied the lighter in the wrong place.
The itunes dock plug in is right at the bottom which my have caused it to overheat...

apple engineers are going to be looking inside the phone to see what went wrong!

I would laugh oh so hard if this turned out to be a design flaw
Then the dock will be damaged as well, lets see a picture of the damage to that shall we? What, you haven't got any? Don't worry, we can wait while you go and refill your Bic...

eightseventhree

2,196 posts

205 months

Thursday 3rd April 2008
quotequote all
thesheephair said:
busted for what, i admit there isnt a consistent story, thats due to i couldnt get to the bottom of it till a day later.

Straightaway i assumed my dad dropped it, heat causing glass to crack on iphone, no chance i thought,

Inspected the iphone , smelt and looked at the back, well turns out it must have been the over heating to cause this damage.

Ps - the reason there are now so many cracks is that so many "geniuses" if you will at the apple store have been prodding at the glass etc :S
smelt . . . thats what happens when u use a lighter to try change the property of metal.

thesheephair

Original Poster:

77 posts

197 months

Thursday 3rd April 2008
quotequote all
ill get a pic of the dock as soon as i get home 6 pm ish... just has black marks on the inside mostly

thesheephair

Original Poster:

77 posts

197 months

Thursday 3rd April 2008
quotequote all
eightseventhree said:
thesheephair said:
busted for what, i admit there isnt a consistent story, thats due to i couldnt get to the bottom of it till a day later.

Straightaway i assumed my dad dropped it, heat causing glass to crack on iphone, no chance i thought,

Inspected the iphone , smelt and looked at the back, well turns out it must have been the over heating to cause this damage.

Ps - the reason there are now so many cracks is that so many "geniuses" if you will at the apple store have been prodding at the glass etc :S
smelt . . . thats what happens when u use a lighter to try change the property of metal.
and if there was internal burning within the hardware? you're just grabbing at random facts that are so minorly relevant!

rasputin

1,449 posts

207 months

Thursday 3rd April 2008
quotequote all
Further to my previous post, the similarities and consistencies of your inconsistencies are too... consistent.

Therefore...

You are ImranVXR AICMFP

escargot

17,110 posts

218 months

Thursday 3rd April 2008
quotequote all
eightseventhree said:
thesheephair said:
busted for what, i admit there isnt a consistent story, thats due to i couldnt get to the bottom of it till a day later.

Straightaway i assumed my dad dropped it, heat causing glass to crack on iphone, no chance i thought,

Inspected the iphone , smelt and looked at the back, well turns out it must have been the over heating to cause this damage.

Ps - the reason there are now so many cracks is that so many "geniuses" if you will at the apple store have been prodding at the glass etc :S
smelt . . . thats what happens when u use a lighter to try change the property of metal.
rofl

james_tigerwoods

16,287 posts

198 months

Thursday 3rd April 2008
quotequote all
Having looked back at the photos:

In the first one, the bottom looks more like it was chewed by a dog

In the second one, it looks more like an impact mark (as mentioned previously)

I would have expected there to have been running marks - when plastic melts, it liquifies - there's no evidence of this - there would also have been plastic in the cradle.

If it had melted to the extent that you claim, surely there would have been more melting/damage to the LCD.

These other phones that have overheated - they have been getting hot - not to the point of melting:

geekNUZ said:
I woke up today to find my phone unresponsive and moderately warm (not hot enough to cause a burn)
iphonebuzz said:
it feels hot, way beyond warm
These say that it gets hot, but there's nothing about an iphone melting - the evidence of it having got that hot, just isn't there. There would be so much more damage.

Just admit that you broke it, claim it back on your home insurance and move on.

Edited by james_tigerwoods on Thursday 3rd April 16:16

james_tigerwoods

16,287 posts

198 months

Thursday 3rd April 2008
quotequote all
rasputin said:
Further to my previous post, the similarities and consistencies of your inconsistencies are too... consistent.

Therefore...

You are ImranVXR AICMFP
+1

Your story isn't consitent, your other posts on other sites are contradictory and you are attempting what could be described as fraud.

thesheephair

Original Poster:

77 posts

197 months

Thursday 3rd April 2008
quotequote all
Surly this is for apple engineers to look inside and see whats going on?

james_tigerwoods

16,287 posts

198 months

Thursday 3rd April 2008
quotequote all
thesheephair said:
Surly this is for apple engineers to look inside and see whats going on?
Maybe, but the visible damage that **should** be there following temparature hot enough to crack glass - just isn't there.

AndyWoodall

2,625 posts

260 months

Thursday 3rd April 2008
quotequote all
thesheephair said:
Surly this is for apple engineers to look inside and see whats going on?
Sure, let them see it and take a good look. If you are telling the truth, which I really don't know if you are because of the multiple stories, then you have nothing to fear and if they agree with your version they'll send you, or your Dad, your Auntie, or whoever, a shiny new one.

If however you are attempting to commit fraud they will say 'thanks for your contact with Apple, but now kindly cock off'.

kiwisr

9,335 posts

208 months

Thursday 3rd April 2008
quotequote all
You do, however, sound like a perfect candidate for The Apprentice 2009 smile


thesheephair

Original Poster:

77 posts

197 months

Thursday 3rd April 2008
quotequote all
im not fussed as the iphone will be riight infront of them and i am 100% certain their engineers will notice something wrong in the inside, we've spend £540 on iphones, i had one earlier but sold it realising dad was going to buy one. So i have nothing to fear!

Personally i am impressed how alot of sites have twisted the story, very impressive

Edited by thesheephair on Thursday 3rd April 16:28

AndyWoodall

2,625 posts

260 months

Thursday 3rd April 2008
quotequote all
kiwisr said:
You do, however, sound like a perfect candidate for The Apprentice 2009 smile
"Sorry suralan, but Viglen HQ just blew up, nothing to do with me, the petrol, or Katie from the last series."

AndyWoodall

2,625 posts

260 months

Thursday 3rd April 2008
quotequote all
thesheephair said:
Personally i am impressed how alot of sites have twisted the story, very impressive
I think you don't give yourself credit, you have twisted the story yourself pretty well without any aid from any websites.

Logan05

2 posts

193 months

Thursday 3rd April 2008
quotequote all
thesheephair said:
busted for what, i admit there isnt a consistent story, thats due to i couldnt get to the bottom of it till a day later.

Straightaway i assumed my dad dropped it, heat causing glass to crack on iphone, no chance i thought,

Inspected the iphone , smelt and looked at the back, well turns out it must have been the over heating to cause this damage.

Ps - the reason there are now so many cracks is that so many "geniuses" if you will at the apple store have been prodding at the glass etc :S
You're busted because you're a liar. On Macrumors you stated:
"
frown iphone smashed by dad :O :@

Well he dropped it and now the bottom of the screen is cracked, its a very big crack like 4 cm ones so yeah its had it, its jailbroken and activated (dev) etc. So where do i go from here?

Do you think apple will replace it? i was thinking that i could give it a clean swipe and say to apple i was charging and woke up with the screen cracked, most likely due to the heat and it stopped responding so i did a restore on it.

What you guys think? + what is virginising your iphone mean????

How can i give it a clean swipe ?

THanks for all the help muchos apreciateddd "

Later in the same thread you stated:

"hmmm well i guess it can be a hardware flaw of over heating ...therefore glass and heat can be buyable,

huge glass screen is too much of a design flaw imo.. "

To summarize, you have a jailbroken phone that either you or your dad cracked the screen on and you're trying to get Apple to give you a new one for free.

I sincerely hope that these posts will discourage you from pursuing this any further with Apple. Try to be an adult, take responsibility for your own actions, and stop thinking that you're somehow more clever than the people you're trying to fool despite the vast amount of evidence to the contrary. Given the amount of attention your attempted and ill planned deception has already received, the worst case scenario that Apple will charge with you fraud is increasingly likely should you choose to pursue this. Better to pay for a new phone to replace the one you broke than to having your daddy deal with the legal fees to keep you out of the slammer.

-Z-

6,028 posts

207 months

Thursday 3rd April 2008
quotequote all
Right lets take youy story apart shall we?

thesheephair said:
So he bought it in December, didnt bother acitivating it or anything as he didnt need to use the iphone itself...

He gave it to me on Monday, i put it in the dock loaded up itunes, was about to acitvate it through itunes,.....
so he gave to you a few days ago no?

Then why did you post on the other forum on 22/12/2007 that you cant get the headphone working when making calls??

http://forums.macrumors.com/showthread.php?t=40404...

Also you admit you were doing something you thought was illegal?

thesheephair said:
eightseventhree said:
Ohh . . .

Jailbreaking and activating is not illegal.

It just invalidates the warranty
no unlocking is illegal in the uk as far as im aware
You posted on the other forum asking about how you can unlock it to use on other networks: http://forums.macrumors.com/showthread.php?t=38814...

I'm sure it's all a big misunderstanding rofl