A little BB help please
Discussion
Against my better judgement I have committed an act of utter stupidity and ended up signing up with a telephone/internet provider whose name involves the Country we use own and which gave us the Big Mc in return for the freedom, or something like that 
Anyway their assurances of 'seamless, or at the very worst 2-3 hours down time during change over' have been utter balderdash so far as me BB is concerned.
This was supposed to have happened on Friday so when all was not well i just thought sod it and left it until Saturday morning, being well aware of sales puff.
Saturday morning and still no joy so i called them up and told them my tale of woe. Apparently there is nothing wrong their end, it is that my old BT Homehub with not compatible with their service. Now I don't have a clue if this is utter BS or if this could be the cause of my troubles, could someone tell me? (interestingly enough there was no talk talk about needing to have their new router installed for it to work when i ordered the service...)
They were supposed to be sending me a new router but when they sent me the welcome pack i noticed they had the address wrong (common thing with my house due to an error by a monkey who inputted the address of my house and my neighbours when writing half the auto complete software the World seems to use, even though i had brought this to their attention when ordering, but that's yet another story!) I called them up to check that this had not been sent by DHL/FedEx as the local posties know the score and it would get to me fine, as with the welcome pack, but some delivery companies seem to have an issue. Anyway they hadn't sent it and it's not going to be with me for "5 working days sir and our computers say it was dispatched on the 27th" *&%£&???!"£&*&(@@@!!!!!!!!!!!!
If they are feeding me a line I'd really like to know now rather than wait until this Friday evening to find myself without the internet for yet another weekend. Sure i can live with the issue but I'd rather not have to.
So far as cancelling the order is concerned I'm over the 14 days (surprise, surprise) and know I can get them on their failure to perform their end of the contract if I could be arsed but am not quite at that point yet when I want to deal with all the s
t that will involve. Likewise I like to think I'm a fair man and realise that there can be teething troubles... To a point.
Anyway their assurances of 'seamless, or at the very worst 2-3 hours down time during change over' have been utter balderdash so far as me BB is concerned.
This was supposed to have happened on Friday so when all was not well i just thought sod it and left it until Saturday morning, being well aware of sales puff.
Saturday morning and still no joy so i called them up and told them my tale of woe. Apparently there is nothing wrong their end, it is that my old BT Homehub with not compatible with their service. Now I don't have a clue if this is utter BS or if this could be the cause of my troubles, could someone tell me? (interestingly enough there was no talk talk about needing to have their new router installed for it to work when i ordered the service...)
They were supposed to be sending me a new router but when they sent me the welcome pack i noticed they had the address wrong (common thing with my house due to an error by a monkey who inputted the address of my house and my neighbours when writing half the auto complete software the World seems to use, even though i had brought this to their attention when ordering, but that's yet another story!) I called them up to check that this had not been sent by DHL/FedEx as the local posties know the score and it would get to me fine, as with the welcome pack, but some delivery companies seem to have an issue. Anyway they hadn't sent it and it's not going to be with me for "5 working days sir and our computers say it was dispatched on the 27th" *&%£&???!"£&*&(@@@!!!!!!!!!!!!
If they are feeding me a line I'd really like to know now rather than wait until this Friday evening to find myself without the internet for yet another weekend. Sure i can live with the issue but I'd rather not have to.
So far as cancelling the order is concerned I'm over the 14 days (surprise, surprise) and know I can get them on their failure to perform their end of the contract if I could be arsed but am not quite at that point yet when I want to deal with all the s
t that will involve. Likewise I like to think I'm a fair man and realise that there can be teething troubles... To a point.Dr Rick, I feel your pain.
Without BB at home it feels wierd as hell.
Only last night I was musing, as you do, how many pints in a yard of ale? The sort of thing a 30 second Google would find the answer to I would expect, and not exactly a life changing question, yet one that bugged the hell out of me until I got into the office today. All because normally that's the sort of dumbass thing I could have had sorted within seconds thanks to the miricle of BB.
Somehow I managed to survive without BB for 20+ years, I am sure I will cope but it does frustrate the hell out of me!
Without BB at home it feels wierd as hell.
Only last night I was musing, as you do, how many pints in a yard of ale? The sort of thing a 30 second Google would find the answer to I would expect, and not exactly a life changing question, yet one that bugged the hell out of me until I got into the office today. All because normally that's the sort of dumbass thing I could have had sorted within seconds thanks to the miricle of BB.
Somehow I managed to survive without BB for 20+ years, I am sure I will cope but it does frustrate the hell out of me!
Personally, I would tell them to get stuffed and move to a new company. If they say they can't cancel, point out they are in breach of their own Ts and Cs. If that does not work, call Ofcom, get a complaint number, then call back the supplier and quote the Ofcom complaints number. Tends to rather focus the suppliers mind as although ofcom can't intervene exactly, all complaints are kept and problem trends are raised with the company. Your supplier will not want to have to deal with ofcom spotting trends so they will tend to deal with issues escualted this way rather rapidly.
HTH
HTH
Pappa Lurve said:
Personally, I would tell them to get stuffed and move to a new company. If they say they can't cancel, point out they are in breach of their own Ts and Cs. If that does not work, call Ofcom, get a complaint number, then call back the supplier and quote the Ofcom complaints number. Tends to rather focus the suppliers mind as although ofcom can't intervene exactly, all complaints are kept and problem trends are raised with the company. Your supplier will not want to have to deal with ofcom spotting trends so they will tend to deal with issues escualted this way rather rapidly.
HTH
Nice one, many thanks.HTH
I'll give them until Thursday to get the router to me and then will do exactly what they say. If it all works this will be one of those things that are sent to try us and I will have a happy girlfriend again.
If not I shall get medieval on their ass on Friday as you suggest.
Cheers.
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