Apple replacing a phone

[Carlton Banks]

Do they replace it with a new or 'factory refurb'?

[TomCooper]

Mine crashed during an update and was froze on the update screen. Took it in and they replaced it instantly for a new one! Good times

[va1o]

Carlton Banks said:

Do they replace it with a new or 'factory refurb'?

well I'm using mine now, looks and feels brand new

[PJ S]

Aberdeenloon said:

It's £139, not £149.

Oopsy....slip of the finger.
Indeed it is, unless you deal with Apple over the phone, in which case there's another £7.44 for collection and return service.