WARRANTY ISSUES - VERY RUDE MERC DEALER

[sloeb]

Hi everyone, just looking for a bit of help on a matter and if anyone else is experiencing the same problems we are.

Our local MB dealer is refusing to do warranty work because of the following 2 reasons.

1. The car was not supplied from them so they told me to go back to the supplying dealer.
2. As I am in the motor trade they say they don't have to carry any work out for anything owned by me or my company.

On more than one occasion now I have been spoken to very badly and sworn at and given a load of abuse and had the phone put down on me.

Anyone else had the same treatment??

Edited by sloeb on Friday 30th July 11:47

[cen]

Sounds a keen business person.

I would go to Mercedes UK customer service and explain the situation naming names etc. I am confident they will address the matter and sort out any issues.

[ricky s]

Has your car an up to date MB SH, or serviced to its MB requirements, because if it has and its within its warrenty period, it seems to me that they (MB) should be dealing with this warrenty matter, as you already know, being "in the trade", so there must to my mind, be further issures going on here that we at the forum are not party too. Given telephone abuse/hanging up, from a main dealership would not go down well, not only with customers, but MB themselves, so Iam thinking thers more untold imformation to this story! If thers not, suggest you go straight to your legal people, and do what you need to do.

[CycleSi]

Hmmmm - all sounds very suspect to me.

I bought a SL55 AMG from a MB dealer 120 miles away from me but my local MB dealer has done almost £8k's worth of warranty in the 21 months I've owned it so the OP's 1st point doesn't stack up.

Also, I cannot believe what anyone does for a living bears any influence on warranty claims !!!

[Killwilly]

I've only ever had warranty work done on one car, a Nissan. I was told by my local dealership that they quite liked warranty work as they earned more money from that than regular servicing.

Like others have said, I would contact MB customer services.

[r129sl]

There are two sides to every story and I am sure the other side to this particular story would make interesting reading.

There are a couple of points that arise. First, when the dealer does warranty work, he doesn't do it for free. The warranty company pays, albeit generally at a reduced rate. Second, if you bought the car as a trader, to sell on, rather than in your personal capacity, for personal use, it is unlikely that you have the benefit of the warranry.