Alfa Romeo Dealer closures!
Discussion
Funnily enough just had a letter from Alfa Customer Service. They've closed my local brilliant Alfa dealer, Medway Alfa & I'd have to go (if I still had the car) from Medway to either Canterbury or Tunbridge Wells!
Stupid, stupid decision & A. They'll be getting a letter later & B. Damn glad I bought a Jag not a 159 or 166 which I debated on!
Stupid, stupid decision & A. They'll be getting a letter later & B. Damn glad I bought a Jag not a 159 or 166 which I debated on!
Alfahorn said:
DJC said:
Fair enough!
Alfa customer service really is laughable isnt it?
It really isnt inspiring me massively about giving em £100k !
Alfa customer service really is laughable isnt it?
It really isnt inspiring me massively about giving em £100k !
I was of the understanding that 8C's are going to be serviced at Maser dealers.
PMSL...servicing? Im still talking about actually dealing with Alfa in the buying process! Its been nothing but fun and games so far. Has anybody managed to get hold of this Damian Dally or whatever hes called, guy yet?
Hi, would like to say thanks for all the good messages left about Medway Auto's. Medway Auto's, as a new Alfa Romeo dealer gave Dan Childs and myself (Richard Goodman) the chance to develop the workshop, over the past three years the service that we provide has never been in any doubt and the high standards that are achieved through customer feedback is constantly positive. We were voted no 1 in a jd power survey yet again, but this has never been rewarded or acknowledged by Alfa Romeo. I have worked on Alfa for nearly 20 years and enjoyed every day, so when I read this letter I felt completely demoralised. Would like to confirm Medway Auto's is still open providing service, warranty and parts for Alfa Romeo; Fiat and Mercedes Benz
Many Thanks Richard Goodman
Many Thanks Richard Goodman
Firstly may i thank all of you for your kind support and a big thanks to my team at Medway Alfa, Dan, Richard, Richard, Jamie and Matt as well as of course Dave Squirrell. Just for the records we took the Alfa Romeo franchise on in late 2003, a superb product and fitted well with our Mercedes Benz Operation. We have continually achieved excellent CSI results normally rating number one or two as a direct result of the dedication to the marque from the team.
We were unable to reach mutual agreement with the new management team at Alfa to represent the brand in both Maidstone and Medway and the SALES Contract was Relinquished. We were very disappointed when Alfa Romeo contacted our customers recently stating that Medway Autos have closed it's facilities. I can confirm that we are still very much alive and trading, we have had our best March in the 19 years of trading and still hold the Alfa Romeo After Sales Contract (along with Fiat & Mercedes Benz). I have written to Alfa's new MD regarding the miscommunication some 10 days ago and as yet i have not had the courtesy of a reply.
Despite all of this i would add that the product is great, keep buying it and we will be delighted to look after you at Medway Autos.
If you would like further details please do not hesitate to e mail me at richardsmith@medwayautos.com
Thanks you all once again.
Dick Smith
Director
We were unable to reach mutual agreement with the new management team at Alfa to represent the brand in both Maidstone and Medway and the SALES Contract was Relinquished. We were very disappointed when Alfa Romeo contacted our customers recently stating that Medway Autos have closed it's facilities. I can confirm that we are still very much alive and trading, we have had our best March in the 19 years of trading and still hold the Alfa Romeo After Sales Contract (along with Fiat & Mercedes Benz). I have written to Alfa's new MD regarding the miscommunication some 10 days ago and as yet i have not had the courtesy of a reply.
Despite all of this i would add that the product is great, keep buying it and we will be delighted to look after you at Medway Autos.
If you would like further details please do not hesitate to e mail me at richardsmith@medwayautos.com
Thanks you all once again.
Dick Smith
Director
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