BE WARNED - ALFA WARRENTY AND BUILD ISSUES
Discussion
I recently bought a new Alfa GT. I love the car, so please dont misinterpret this posting.
I bought the car from Auto Lusso, no problems really.
The next day I discovered to my horor that the frong drivers side wing was not fitted correctly to the car, creating wind noise, and causing the drivers side door to rub ever so slightly agaisnt the wing.
Alfa UK are about as customer orientated as one of the insects that hit your windscreen.
I quote - 'there are consquences of buying a car from Auto Lusso'. Alfa UK are so dament not to pay for repairs to a brand new car that they are happy to let me, a new customer to the marque, spread the message about how they treat cusotmer. the amazing thing is that this is all over £600. If one person decides now not to buy an alfa because of my experiance then it will have cost them more than 600!!
Its a shame beacuse other then this issue its a fantastic car (fmous last words)
Any anyway, 6 weeks into my alfa owner life and i've had her for a total of 2, du back in early June.
Oh, HR OWEN sports cars in acton - first class. excellent service, and ironically, i've been the driver of a brand new BMW 325i Sport for the last 4 - 5 weeks. Excellent car. Hmmm I wonder what i'll buy next time and who i'll buy it from.
Well done Alfa - i'd name names, but you'd probably try to sue me (another irony!)
Anyone experiance similar probalems - I've spoken to 3 dealers and they told me that warrenty claims on bodywork are hard enough through thr dealer network, so good luck if u buy it outside.
Lessons learned. Check the car from top to toe before parting with your cash. Check panels, seats for tears, lights everything. Its bloody hard cause the emotions are running high buying these kind of cars, and if your like me, you just want to get in and drive! Next time i'll know, i'm convinced this is half of the game strategy for the seller.
r
I bought the car from Auto Lusso, no problems really.
The next day I discovered to my horor that the frong drivers side wing was not fitted correctly to the car, creating wind noise, and causing the drivers side door to rub ever so slightly agaisnt the wing.
Alfa UK are about as customer orientated as one of the insects that hit your windscreen.
I quote - 'there are consquences of buying a car from Auto Lusso'. Alfa UK are so dament not to pay for repairs to a brand new car that they are happy to let me, a new customer to the marque, spread the message about how they treat cusotmer. the amazing thing is that this is all over £600. If one person decides now not to buy an alfa because of my experiance then it will have cost them more than 600!!
Its a shame beacuse other then this issue its a fantastic car (fmous last words)
Any anyway, 6 weeks into my alfa owner life and i've had her for a total of 2, du back in early June.
Oh, HR OWEN sports cars in acton - first class. excellent service, and ironically, i've been the driver of a brand new BMW 325i Sport for the last 4 - 5 weeks. Excellent car. Hmmm I wonder what i'll buy next time and who i'll buy it from.
Well done Alfa - i'd name names, but you'd probably try to sue me (another irony!)
Anyone experiance similar probalems - I've spoken to 3 dealers and they told me that warrenty claims on bodywork are hard enough through thr dealer network, so good luck if u buy it outside.
Lessons learned. Check the car from top to toe before parting with your cash. Check panels, seats for tears, lights everything. Its bloody hard cause the emotions are running high buying these kind of cars, and if your like me, you just want to get in and drive! Next time i'll know, i'm convinced this is half of the game strategy for the seller.
r
If my understanding is correct your car is nothing to do with Alfa Romeo UK ie its a European Import
So now you want Alfa UK to fix your car?
.... Nothing to do with them! You deprived them of income and now you want to cost them money? 
They need loads of customers like that!
Your issues should be taken up with the dealer you bought the car from, the concessionarires in the Country that supplied your car and Alfa in Italy, one of the downsides to 'beating the system'
So now you want Alfa UK to fix your car?
.... Nothing to do with them! You deprived them of income and now you want to cost them money? They need loads of customers like that!Your issues should be taken up with the dealer you bought the car from, the concessionarires in the Country that supplied your car and Alfa in Italy, one of the downsides to 'beating the system'
Edited by Mustard on Sunday 27th May 10:01
Mustard said:
If my understanding is correct your car is nothing to do with Alfa Romeo UK ie its a European Import
So now you want Alfa UK to fix your car? .... Nothing to do with them! You deprived them of income and now you want to cost them money? They need loads of customers like that!
Your issues should be taken up with the dealer you bought the car from, the concessionarires in the Country that supplied your car and Alfa in Italy, one of the downsides to 'beating the system'
All EU supplied cars are now covered under EU law for warranty EU wide, its the LAW!!So now you want Alfa UK to fix your car?
.... Nothing to do with them! You deprived them of income and now you want to cost them money? They need loads of customers like that!Your issues should be taken up with the dealer you bought the car from, the concessionarires in the Country that supplied your car and Alfa in Italy, one of the downsides to 'beating the system'
Edited by Mustard on Sunday 27th May 10:01
From the Auto Lusso website -
Q. What warranty do I get with my new Alfa Romeo?
A. You get a 2 year manufacturers warranty and a 1 year dealer warranty.
Q. Is my manufacturers warranty the same as the warranty I would get from my Alfa Romeo local dealer?
A. All manufactures warranties are the same which ever country your Alfa Romeo comes from.
Q. When does my warranty start from?
A. Your warranty starts from the day of UK registration which will typically be 2 days before you collect your car.
Q. Can I get my car serviced and have warranty work done at my local Alfa Romeo dealer?
A. Franchise service departments are legally obliged to carry out warranty work and will be more than happy to complete required work.
.................
Have you spoken to Auto Lusso regarding the apparent contradiction to the above, as the supplying dealer they would have been one of my first calls. If they are unwilling to assist with sorting the problem then I would simply seek to return the car to them under SOGA as Mustard has said. They will either then be forced to assist and ensure compliance of the above with the relevant dealer, or have to accept the car back if the above turns out to be untrue (which I don't think it is).
Q. What warranty do I get with my new Alfa Romeo?
A. You get a 2 year manufacturers warranty and a 1 year dealer warranty.
Q. Is my manufacturers warranty the same as the warranty I would get from my Alfa Romeo local dealer?
A. All manufactures warranties are the same which ever country your Alfa Romeo comes from.
Q. When does my warranty start from?
A. Your warranty starts from the day of UK registration which will typically be 2 days before you collect your car.
Q. Can I get my car serviced and have warranty work done at my local Alfa Romeo dealer?
A. Franchise service departments are legally obliged to carry out warranty work and will be more than happy to complete required work.
.................
Have you spoken to Auto Lusso regarding the apparent contradiction to the above, as the supplying dealer they would have been one of my first calls. If they are unwilling to assist with sorting the problem then I would simply seek to return the car to them under SOGA as Mustard has said. They will either then be forced to assist and ensure compliance of the above with the relevant dealer, or have to accept the car back if the above turns out to be untrue (which I don't think it is).
sales of gods act look interesting. I have contacted Auto Lusso so seemed happy to help, so long as i paid for the repair.
They blame alfa, alfa blames them, alfa quote sales of goods and did say to refer to vendor, vendor says its alfa uk. Just seems such a mess. I know I'm the one holding the can, and HR owen have helpfully agreed to repair the damage at cost, Alfa uk have agreed to compensate for the extraordinary long time its taken to resolve the isswue, and this covers the cost of the repair with HR. In my case I believe i've managed to get to a conclusion which everyone is happy with and not out of pocket. The reason for the posting was to make anyone who follows me is aware of the issues. Yes I bought a car outside of Alfa uk network, and yes I managed to save £8000 - or 30%. you'd be a nut not too. To the person who responded saying what should i expect - the car is a uk car - bought in gibralter, which unless the spanish have raised it, it as british as the isle of wright, Jersey or the isle of man (incidentaly all of these places and considered to be imports)
ALFA UK RIP US OFF IN THE UK FOR CARS - the same is true in many other countries, I exercised my rights to procure a car for the best possible price. You'd be daft not to. Obviously they doent like it and will try everything to make sure you know they dont like, but unfortunately they have to abide by the law.
And yes, I wouldnt trust a non dealer outfit, such as alfa lusso as fare as i could thrown them, and neither should anyone else.
Rant over.
They blame alfa, alfa blames them, alfa quote sales of goods and did say to refer to vendor, vendor says its alfa uk. Just seems such a mess. I know I'm the one holding the can, and HR owen have helpfully agreed to repair the damage at cost, Alfa uk have agreed to compensate for the extraordinary long time its taken to resolve the isswue, and this covers the cost of the repair with HR. In my case I believe i've managed to get to a conclusion which everyone is happy with and not out of pocket. The reason for the posting was to make anyone who follows me is aware of the issues. Yes I bought a car outside of Alfa uk network, and yes I managed to save £8000 - or 30%. you'd be a nut not too. To the person who responded saying what should i expect - the car is a uk car - bought in gibralter, which unless the spanish have raised it, it as british as the isle of wright, Jersey or the isle of man (incidentaly all of these places and considered to be imports)
ALFA UK RIP US OFF IN THE UK FOR CARS - the same is true in many other countries, I exercised my rights to procure a car for the best possible price. You'd be daft not to. Obviously they doent like it and will try everything to make sure you know they dont like, but unfortunately they have to abide by the law.
And yes, I wouldnt trust a non dealer outfit, such as alfa lusso as fare as i could thrown them, and neither should anyone else.
Rant over.
I have read this with great interest.
We sold you the car at a very good price, this does not mean that you shouldn't expect the car to be anything other than perfect.
You say that “Auto Lusso seemed happy to help”, and we are. I did not say you would have to pay for it, what I said is that the car needs to come back to us so we can take a look at it. If the car has a genuine issue we will deal with it and lend you a car while it is being dealt with.
I take exception to your last comment:
“And yes, I wouldn't trust a non dealer outfit such as Alfa lusso as far as I could throw them, and neither should anyone else.” (poor spelling/grammar has been corrected)
Why would you not trust us? We delivered the car we said we would deliver at the price we said and in the time we said we would. Then, when you have taken the car and you find an issue with it, you don’t give us the opportunity to look at the car. What more could we do for you?
Ned
Autolusso
We sold you the car at a very good price, this does not mean that you shouldn't expect the car to be anything other than perfect.
You say that “Auto Lusso seemed happy to help”, and we are. I did not say you would have to pay for it, what I said is that the car needs to come back to us so we can take a look at it. If the car has a genuine issue we will deal with it and lend you a car while it is being dealt with.
I take exception to your last comment:
“And yes, I wouldn't trust a non dealer outfit such as Alfa lusso as far as I could throw them, and neither should anyone else.” (poor spelling/grammar has been corrected)
Why would you not trust us? We delivered the car we said we would deliver at the price we said and in the time we said we would. Then, when you have taken the car and you find an issue with it, you don’t give us the opportunity to look at the car. What more could we do for you?
Ned
Autolusso
Edited by Big Ned on Sunday 27th May 18:55
Edited by Big Ned on Saturday 2nd June 09:47
Big Ned said:
I have read this with interest.
We sold you the car at a very good price this does not mean that you should not expect the car to be anything other than perfect.
You say we “Auto Lusso seemed happy to help” and we are, I did not say you would have to pay for it, what I said is that the car needs to come back to us so we can take a look at it. If the car has a genuine issue we will deal with it and lend you a car wile it is getting dealt with.
I take exception to your last comment:
“And yes, I wouldnt trust a non dealer outfit, such as alfa lusso as fare as i could thrown them, and neither should anyone else.”
Why would you not trust us, we delivered the car we said we would deliver at the price we said we would deliver it and in the time we said we would deliver the car. Than when you have taken the car you find an issue with it you don’t give us the opportunity to look at the car. What more could we do for you?
Ned
He saved 8k? Was it a 3.2 V6 he bought then?We sold you the car at a very good price this does not mean that you should not expect the car to be anything other than perfect.
You say we “Auto Lusso seemed happy to help” and we are, I did not say you would have to pay for it, what I said is that the car needs to come back to us so we can take a look at it. If the car has a genuine issue we will deal with it and lend you a car wile it is getting dealt with.
I take exception to your last comment:
“And yes, I wouldnt trust a non dealer outfit, such as alfa lusso as fare as i could thrown them, and neither should anyone else.”
Why would you not trust us, we delivered the car we said we would deliver at the price we said we would deliver it and in the time we said we would deliver the car. Than when you have taken the car you find an issue with it you don’t give us the opportunity to look at the car. What more could we do for you?
Ned
Mustard said:
If my understanding is correct your car is nothing to do with Alfa Romeo UK ie its a European Import
So now you want Alfa UK to fix your car? .... Nothing to do with them! You deprived them of income and now you want to cost them money? They need loads of customers like that!
Your issues should be taken up with the dealer you bought the car from, the concessionarires in the Country that supplied your car and Alfa in Italy, one of the downsides to 'beating the system'
Bloody good post that.So now you want Alfa UK to fix your car?
.... Nothing to do with them! You deprived them of income and now you want to cost them money? They need loads of customers like that!Your issues should be taken up with the dealer you bought the car from, the concessionarires in the Country that supplied your car and Alfa in Italy, one of the downsides to 'beating the system'
Edited by Mustard on Sunday 27th May 10:01
Big Ned said:
I have read this with great interest.
We sold you the car at a very good price, this does not mean that you shouldn't expect the car to be anything other than perfect.
You say that “Auto Lusso seemed happy to help”, and we are. I did not say you would have to pay for it, what I said is that the car needs to come back to us so we can take a look at it. If the car has a genuine issue we will deal with it and lend you a car while it is being dealt with.
I take exception to your last comment:
“And yes, I wouldn't trust a non dealer outfit such as Autolusso as far as I could throw them, and neither should anyone else.” (poor spelling/grammar has been corrected)
Why would you not trust us? We delivered the car we said we would deliver at the price we said and in the time we said we would. Then, when you have taken the car and you find an issue with it, you don’t give us the opportunity to look at the car. What more could we do for you?
Ned
Autolusso
Ned, you would have every right to complain to the moderator's about this post as it breaks the name and shame rules of this forum. Indeed I am surprised it hasn't been picked up on already.We sold you the car at a very good price, this does not mean that you shouldn't expect the car to be anything other than perfect.
You say that “Auto Lusso seemed happy to help”, and we are. I did not say you would have to pay for it, what I said is that the car needs to come back to us so we can take a look at it. If the car has a genuine issue we will deal with it and lend you a car while it is being dealt with.
I take exception to your last comment:
“And yes, I wouldn't trust a non dealer outfit such as Autolusso as far as I could throw them, and neither should anyone else.” (poor spelling/grammar has been corrected)
Why would you not trust us? We delivered the car we said we would deliver at the price we said and in the time we said we would. Then, when you have taken the car and you find an issue with it, you don’t give us the opportunity to look at the car. What more could we do for you?
Ned
Autolusso
Edited by Big Ned on Sunday 27th May 18:55
Pwig aka Johnny & Mustard
You guys obviously have no understanding of the EU law regarding warranty work. Johnny you should, being a sales person at an Alfa UK franchise dealer. It is people like you that lie to your customers telling them that there are differences between the manufactures warranty on a car purchased from you and on a car purchased from us.
All new Alfa Romeo are covered by the identical manufactures warranty, if a dealer tries to say anything different they are breaking the law.
Large companies such as VW have been fined millions for such practices.
Also bear in mind the dealers get paid to do warranty work by the manufacture so it is not a case of poor old dealer having to fix a car they did not supply, its thank you very much Alfa here’s the bill.
One point I must agree on is that the customer should have brought the car back to us in the first instant for us to look at.
We are also still more that happy to look at the car if it is brought back to us.
Ned
Autolusso
You guys obviously have no understanding of the EU law regarding warranty work. Johnny you should, being a sales person at an Alfa UK franchise dealer. It is people like you that lie to your customers telling them that there are differences between the manufactures warranty on a car purchased from you and on a car purchased from us.
All new Alfa Romeo are covered by the identical manufactures warranty, if a dealer tries to say anything different they are breaking the law.
Large companies such as VW have been fined millions for such practices.
Also bear in mind the dealers get paid to do warranty work by the manufacture so it is not a case of poor old dealer having to fix a car they did not supply, its thank you very much Alfa here’s the bill.
One point I must agree on is that the customer should have brought the car back to us in the first instant for us to look at.
We are also still more that happy to look at the car if it is brought back to us.
Ned
Autolusso
Edited by Big Ned on Monday 28th May 10:18
We understand EU law perfectly, but in such cases where the claim is 'open to debate' ie not a mechanical failure, (poor fitment in this case) all to often the Dealer is left 'holding the baby' aka as the bill!
In this case
Alfa UK dont want to know
Alfa Factory will know doubt refer you to supplying concessionares
Supply Alfa concessionaires dont give a toss as the cars too far away to worry them!
Hence the customer feels p*ssed off
As you say best cause of action is to discuss the matter with Auto Lusso (whom I genuinely believe have done absolutly nothing wrong and as stated are willing to help rectify)
Yes, the Warranty is covered across the EU, but any 'grey' areas of cover or goodwill I'm afraid goes out the window, as does the simple 'chain of complaint'
ie. Mr Dealer please fix, if Dealer doesnt fix complain to concessionares who (if justifyable) kick dealers arse, dealer fixs, customer happy!
In this case
Alfa UK dont want to know
Alfa Factory will know doubt refer you to supplying concessionares
Supply Alfa concessionaires dont give a toss as the cars too far away to worry them!
Hence the customer feels p*ssed off
As you say best cause of action is to discuss the matter with Auto Lusso (whom I genuinely believe have done absolutly nothing wrong and as stated are willing to help rectify)
Yes, the Warranty is covered across the EU, but any 'grey' areas of cover or goodwill I'm afraid goes out the window, as does the simple 'chain of complaint'
ie. Mr Dealer please fix, if Dealer doesnt fix complain to concessionares who (if justifyable) kick dealers arse, dealer fixs, customer happy!
Ned, I totally agree with your views.
At the end of the day, ll of the right hand drive cars are built in the same factory in Italy, and Auto Lusso is selling UK Cars (I believe the UK is the only right hand drive market in europe). I was quoted by Alfa Customer care 'there are consquences for buying outside of the Alfa dealer network.' - I'm sure this is a breach of EU law - however this was following a heated 2hr telephone call!
I appreciate that you should have had the opportunity to inspect the car - however Alfa have had the car now for nearly 5 weeks, out of 6 weeks of my ownership, during which time they have debated whether or not to repair the car, indeed it was only when i chased them up last week that anything happened with regard to the repair at all - hence the reason I have not bought it directly back to you. Fortunately in this case i have managed to secure a repair with HR Owen, for a very resonable price - clearly the understanding of customer service is different at the dealers than at Alfa UK.
Naming and shaming is the only way to get the word around.
Auto Lusso offer an excellent opportunity to save money and get a high spec at the same time, as well as giving the sale to a smaller, more customer focused, company. The sales achieved are a clear statement of how successful a company it is!
At the end of the day, ll of the right hand drive cars are built in the same factory in Italy, and Auto Lusso is selling UK Cars (I believe the UK is the only right hand drive market in europe). I was quoted by Alfa Customer care 'there are consquences for buying outside of the Alfa dealer network.' - I'm sure this is a breach of EU law - however this was following a heated 2hr telephone call!
I appreciate that you should have had the opportunity to inspect the car - however Alfa have had the car now for nearly 5 weeks, out of 6 weeks of my ownership, during which time they have debated whether or not to repair the car, indeed it was only when i chased them up last week that anything happened with regard to the repair at all - hence the reason I have not bought it directly back to you. Fortunately in this case i have managed to secure a repair with HR Owen, for a very resonable price - clearly the understanding of customer service is different at the dealers than at Alfa UK.
Naming and shaming is the only way to get the word around.
Auto Lusso offer an excellent opportunity to save money and get a high spec at the same time, as well as giving the sale to a smaller, more customer focused, company. The sales achieved are a clear statement of how successful a company it is!
Edited by r1ch1e_uk on Monday 28th May 16:20
Pwig,
No, the standard third year warranty is not unlimited mileage and neither is the one offered by Alfa UK. We purchase the third year warranty from Car Care Plan LTD which is the same company that underwrite the Alfa care warranty.
We also have the ability to extend the warranty to 4, 5 years or what ever is required buy our customer.
The cover provided is unlimited in the amount of claims made and also the value of these claims.
Richard,
Thank you for your kind words. I get used to hearing this sort of thing about Alfa UK, I hope with the introduction of dealers like HR Owen the customer service provided by Alfa UK improves.
Ned
AutoLusso
No, the standard third year warranty is not unlimited mileage and neither is the one offered by Alfa UK. We purchase the third year warranty from Car Care Plan LTD which is the same company that underwrite the Alfa care warranty.
We also have the ability to extend the warranty to 4, 5 years or what ever is required buy our customer.
The cover provided is unlimited in the amount of claims made and also the value of these claims.
Richard,
Thank you for your kind words. I get used to hearing this sort of thing about Alfa UK, I hope with the introduction of dealers like HR Owen the customer service provided by Alfa UK improves.
Ned
AutoLusso
Edited by Big Ned on Monday 28th May 16:27
Been here, Gotthe T shirt
Had all sorts of Customer relation issues over a New Fiat Uno Turbo I bought about 15 years ago.
Bottom line is that Fiat and its associated brands have no customer satisfaction skills and generally couldn't give a flying F
K about thier customers.
The moral of the story is simple.
Buy Japanese. I bought a Honda and have never had a problem or the need to contact Honda UK.
People say Jap cars are bland and have no soul, buy if what Alfa are putting you through is the consiquences of buying a car with soul then you can keep it.
As for the fact that your car is an import.
Thats kind of irrelevant.
It was made by Alfa in Italy and was bought from Alfa at their price.
The fact that it took an route to the customer paralel to the " Oficial " makes no difference.
It is an Alfa made by Alfa.
Alfa GB do not pay for the warranty on UK sold cars, they pass the costs on to the factory where you car was incorrectly built.
Alfas unwillingness to help is just sour grapes.
But
It wouls seem you werew sold faulty good by your dealer and you should persue them for the costs of making the car fit for the purpose.
Had all sorts of Customer relation issues over a New Fiat Uno Turbo I bought about 15 years ago.
Bottom line is that Fiat and its associated brands have no customer satisfaction skills and generally couldn't give a flying F
K about thier customers.The moral of the story is simple.
Buy Japanese. I bought a Honda and have never had a problem or the need to contact Honda UK.
People say Jap cars are bland and have no soul, buy if what Alfa are putting you through is the consiquences of buying a car with soul then you can keep it.
As for the fact that your car is an import.
Thats kind of irrelevant.
It was made by Alfa in Italy and was bought from Alfa at their price.
The fact that it took an route to the customer paralel to the " Oficial " makes no difference.
It is an Alfa made by Alfa.
Alfa GB do not pay for the warranty on UK sold cars, they pass the costs on to the factory where you car was incorrectly built.
Alfas unwillingness to help is just sour grapes.
But
It wouls seem you werew sold faulty good by your dealer and you should persue them for the costs of making the car fit for the purpose.
odyssey2200 said:
Had all sorts of Customer relation issues over a New Fiat Uno Turbo I bought about 15 years ago.
Bottom line is that Fiat and its associated brands have no customer satisfaction skills and generally couldn't give a flying FK about thier customers.
The moral of the story is simple.
Buy Japanese. I bought a Honda and have never had a problem or the need to contact Honda UK.
People say Jap cars are bland and have no soul, buy if what Alfa are putting you through is the consiquences of buying a car with soul then you can keep it.
So, you're judging the customer service of alfa by regailing an experience of their sister company from FIFTEEN years ago by comparing it to the customer service of Honda - which you haven't actually experienced? Hondas do break down, people do have problems. The Fiat Panda came second in this years JD Power - things change, and your comparison is useless.Bottom line is that Fiat and its associated brands have no customer satisfaction skills and generally couldn't give a flying F
K about thier customers.The moral of the story is simple.
Buy Japanese. I bought a Honda and have never had a problem or the need to contact Honda UK.
People say Jap cars are bland and have no soul, buy if what Alfa are putting you through is the consiquences of buying a car with soul then you can keep it.
odyssey2200 said:
As for the fact that your car is an import.
Thats kind of irrelevant.
It was made by Alfa in Italy and was bought from Alfa at their price.
The fact that it took an route to the customer paralel to the " Oficial " makes no difference.
It is an Alfa made by Alfa.
Alfa GB do not pay for the warranty on UK sold cars, they pass the costs on to the factory where you car was incorrectly built.
Alfas unwillingness to help is just sour grapes.
But
It wouls seem you werew sold faulty good by your dealer and you should persue them for the costs of making the car fit for the purpose.
So, basically you're saying Thats kind of irrelevant.
It was made by Alfa in Italy and was bought from Alfa at their price.
The fact that it took an route to the customer paralel to the " Oficial " makes no difference.
It is an Alfa made by Alfa.
Alfa GB do not pay for the warranty on UK sold cars, they pass the costs on to the factory where you car was incorrectly built.
Alfas unwillingness to help is just sour grapes.
But
It wouls seem you werew sold faulty good by your dealer and you should persue them for the costs of making the car fit for the purpose.
paraphrasing_odyssey2200 said:
It's all Alfa UKs fault, period, no argument. Apart from the fact i'm talking out of my arse.
As much as i do enjoy ribbing Johnny for selling cars made out of washing machine steel, sometimes the criticisms of dealers on here are a bit rediculous, i don't envy him dealing with some of his 'customers'....Cheers,
Rob.
Edited by Rob_F on Monday 28th May 20:24
I have never had to contact HUK customer relation to complain about any of the 8 Honda cars and 4 bikes I have owned since the Fiat issue.
But having worked for HUK as well as Mercedes- Benz UK and a few other car importers in a feild based aftersales management role I am aware that all cars can go wrong.
HOWEVER
there is pleanty of evience to suggest that some cars go wrong far less that others and that when they do some manufacturers spend shed loads of money on supporting their customers and dealers in order to maximise customer retantion and enhance the value of the brand.
Honda are one of those manufacturers.
Alfa, Fiat etc are NOT
But having worked for HUK as well as Mercedes- Benz UK and a few other car importers in a feild based aftersales management role I am aware that all cars can go wrong.
HOWEVER
there is pleanty of evience to suggest that some cars go wrong far less that others and that when they do some manufacturers spend shed loads of money on supporting their customers and dealers in order to maximise customer retantion and enhance the value of the brand.
Honda are one of those manufacturers.
Alfa, Fiat etc are NOT
Gassing Station | Alfa Romeo, Fiat & Lancia | Top of Page | What's New | My Stuff