Engine/transmission failure this weekend - advise please
Discussion
I'm kind of hoping that on this wet bank holiday monday, there will be plenty of members reading the forum !
On Saturday, I returned home in my 2004 C4S Tip after a 30 mile shopping trip. Once stopped outside my house I engaged reverse and all hell broke loose from the engine compartment of the car - a sound of grinding metal that was so loud I had to check that someone else hadn't had a crash nearby.
I immediately selected neutral and switched off, opened the boot to check - no smoke, no fluids on the ground, nothing hanging off, and no smell or excess heat.
Porsche Assist flat-bedded the car to OPC Mid-Sussex within the hour.
Of course, I now discover my extended warranty expired 10 days ago.
The car has 25000 miles and was serviced on time 300 miles ago.
The questions that have been keeping me awake for the last 48 hours are these:
1. Like insurance companies, does Porsche ever send out reminder notices for the extended warranty renewal, or is the onus absolutely on the customer to ensure the cover is continued ?
2. I know that there are some well documented causes of engine or transmission failure, could someone list in laymans terms the most obvious/common ones please.
3. I'm grown up enough to recognise that I won't be covered under warranty (and no doubt will also shortly get a bill for the low-loader), but assuming the failure is one of the common ones are Porsche known for making any sort of goodwill gesture towards the cost ?
4. Should I leave the investigation up to my OPC at £100ish plus VAT per hour, or just arrange another uplift from them to a known independant, who no doubt will have seen all this before and hopefully will be able to rebuild whatever is broken? The answer to this obviously depends a bit on the answer to the goodwill question above.
5. And finally, can anyone recommend a company in Sussex who are able to deal with this problem ?
Sorry to bang on, and thanks for any light or suggestions/recommendations anyone is able to throw in my direction.
On Saturday, I returned home in my 2004 C4S Tip after a 30 mile shopping trip. Once stopped outside my house I engaged reverse and all hell broke loose from the engine compartment of the car - a sound of grinding metal that was so loud I had to check that someone else hadn't had a crash nearby.
I immediately selected neutral and switched off, opened the boot to check - no smoke, no fluids on the ground, nothing hanging off, and no smell or excess heat.
Porsche Assist flat-bedded the car to OPC Mid-Sussex within the hour.
Of course, I now discover my extended warranty expired 10 days ago.
The car has 25000 miles and was serviced on time 300 miles ago.
The questions that have been keeping me awake for the last 48 hours are these:
1. Like insurance companies, does Porsche ever send out reminder notices for the extended warranty renewal, or is the onus absolutely on the customer to ensure the cover is continued ?
2. I know that there are some well documented causes of engine or transmission failure, could someone list in laymans terms the most obvious/common ones please.
3. I'm grown up enough to recognise that I won't be covered under warranty (and no doubt will also shortly get a bill for the low-loader), but assuming the failure is one of the common ones are Porsche known for making any sort of goodwill gesture towards the cost ?
4. Should I leave the investigation up to my OPC at £100ish plus VAT per hour, or just arrange another uplift from them to a known independant, who no doubt will have seen all this before and hopefully will be able to rebuild whatever is broken? The answer to this obviously depends a bit on the answer to the goodwill question above.
5. And finally, can anyone recommend a company in Sussex who are able to deal with this problem ?
Sorry to bang on, and thanks for any light or suggestions/recommendations anyone is able to throw in my direction.
You should get a warranty renewal, but it is your responsibility to re-new.
If your car was UK supplied and serviced (OPC/PCGB) and it has sufferred a major premature failure, then you may well be entitled to a sympathetic warranty claim, which they should (sometimes with a bit of persuasion) argue on your behalf.
Best to establish the prognosis first and then consider the options.
If your car was UK supplied and serviced (OPC/PCGB) and it has sufferred a major premature failure, then you may well be entitled to a sympathetic warranty claim, which they should (sometimes with a bit of persuasion) argue on your behalf.
Best to establish the prognosis first and then consider the options.
Oh dear Huz ... Really sorry to read this ... My commiserations on you having probably spent the last 24 hours in a miserable state.
Now down to brass tacks:
There have been a few posts here in recent times from guys who have had their engine blow. On inspection , it turned out to be fairly minor stuff ... Water pump failure etc , so don't loose heart yet ... And we're keeping our fingers crossed for ya.
Secondly ... Such rotten luck for your warranty to have just expired .. However , this , coupled with a very recent service , should give you plenty of ammo to go into your OPC , guns blazing (see , I'm even using language you understand!!). I have seen a post recently where the the OPC's operate a system whereby they'll look after much of the expense , when there's a premature failure on a car that they have serviced and know well. This is different to the 'goodwill' system , I'll try and find the topic and post it here.
As to the various engine failures ... They include shaft failures , cracked cylinder bores , chain failures . Have you checked the oil cap recently or the coolant level? .. If there's an immanent cylinder failure this can show as sludge in either the oil or the coolant neck.
Keep the chin up Huz , it could well be something much more simple (and cheap!!)
.. And well done for doing the right thing , getting it flat bedded without trying to start it or anything.
Keep us in the know ....
Now down to brass tacks:
There have been a few posts here in recent times from guys who have had their engine blow. On inspection , it turned out to be fairly minor stuff ... Water pump failure etc , so don't loose heart yet ... And we're keeping our fingers crossed for ya.
Secondly ... Such rotten luck for your warranty to have just expired .. However , this , coupled with a very recent service , should give you plenty of ammo to go into your OPC , guns blazing (see , I'm even using language you understand!!). I have seen a post recently where the the OPC's operate a system whereby they'll look after much of the expense , when there's a premature failure on a car that they have serviced and know well. This is different to the 'goodwill' system , I'll try and find the topic and post it here.
As to the various engine failures ... They include shaft failures , cracked cylinder bores , chain failures . Have you checked the oil cap recently or the coolant level? .. If there's an immanent cylinder failure this can show as sludge in either the oil or the coolant neck.
Keep the chin up Huz , it could well be something much more simple (and cheap!!)
.. And well done for doing the right thing , getting it flat bedded without trying to start it or anything.
Keep us in the know ....
The car is three years old, 25k miles and a OPC service 300 miles ago.
Assuming the car was a Porsche GB supplied car, if the work needed is major, I'd be expecting them Porsche to be picking up a major part of the bill. If the problem was caused by a mistake by the recent servicing dealer I'd expect them to pick up the tab.
Assuming the car was a Porsche GB supplied car, if the work needed is major, I'd be expecting them Porsche to be picking up a major part of the bill. If the problem was caused by a mistake by the recent servicing dealer I'd expect them to pick up the tab.
Edited by dazren on Monday 28th May 13:53
This is the 'Goodwill matrix' topic I was referring to , Huz ...
Hopefully it'll be of comfort , and give you something to work on if necessary.
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
Hopefully it'll be of comfort , and give you something to work on if necessary.
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
Thank you all very much for your speedy replies, yes it was OPC supplied (From Bournemouth OPC ,but not to me I brought it privately 12 months ago), and has always been OPC serviced.
I will as suggested allow the OPC to investigate the cause before I start shouting (politely) the odds - I have a pretty good relationship with them, albeit they don't see me that often.
Bally old mate, thank you for your kind words and time spent on a bank holiday not in the pub where you should be, but searching for the goodwill matrix, I shall store that in my ammunition locker for later use if necessary !
Apologies also for taking so long to reply - never having had a prestige vehicle break down on me I felt the need to start saving money by taking the auld Landy (136000 miles on the original engine !!!!) off to the fields to slaughter something for my tea, and then stop by at someone's allotment to steal the veg to go with it !!
Thanks again, I do at least feel slightly less suicidal now !!
Nick XX
I will as suggested allow the OPC to investigate the cause before I start shouting (politely) the odds - I have a pretty good relationship with them, albeit they don't see me that often.
Bally old mate, thank you for your kind words and time spent on a bank holiday not in the pub where you should be, but searching for the goodwill matrix, I shall store that in my ammunition locker for later use if necessary !
Apologies also for taking so long to reply - never having had a prestige vehicle break down on me I felt the need to start saving money by taking the auld Landy (136000 miles on the original engine !!!!) off to the fields to slaughter something for my tea, and then stop by at someone's allotment to steal the veg to go with it !!
Thanks again, I do at least feel slightly less suicidal now !!
Nick XX
If it's "an ordinary working day" then why aren't you emptying your effluent over Macclesfield or carpet bombing Dresden ? - I feel the phrase "easy life" was invented just for you!
You pilots - the life of O'Riley eh ??
Yes you'll be the second to know when I have news (village choirmaster the first obviously as we have "history" !!)
You pilots - the life of O'Riley eh ??
Yes you'll be the second to know when I have news (village choirmaster the first obviously as we have "history" !!)
Hussar, just a note to let you know I'm very sorry to read of your experience. I'd have replied sooner (not a holiday where I am now) but I think Ballcock and Dazren have already hit the mark with good advice.
Personally I think you'll be properly sorted out without having to pay too much (should be nothing as far as I am concerned, even if treated as a goodwill gesture, but I'm neither Porsche GB nor Porsche AG).
The relatively young age and mileage are on your side, as is the recent service. So, fingers crossed, and here's hoping for a good solution in your favour.
Personally I think you'll be properly sorted out without having to pay too much (should be nothing as far as I am concerned, even if treated as a goodwill gesture, but I'm neither Porsche GB nor Porsche AG).
The relatively young age and mileage are on your side, as is the recent service. So, fingers crossed, and here's hoping for a good solution in your favour.
Sounds similar to my recent incident - sounded like a bag of spanners but no smoke / fluid, etc and also no engine warning light.
I thought the engine was a goner but it eventually turned out to be the air mass sensor which was about £500-£600 OPC fix.
Good Luck - I know how you are feeling.
I thought the engine was a goner but it eventually turned out to be the air mass sensor which was about £500-£600 OPC fix.
Good Luck - I know how you are feeling.
Hey ! Thats a pain.
Fingers crossed for you. Hope it can be fixed quickly and at porsches cost.
If you need a collection from the OPC back to London by the sea or to BHill station let me know - be good to meet for a quick chat one evening. (devils Dyke might be good when the weather improves)
Fingers crossed for you. Hope it can be fixed quickly and at porsches cost.
If you need a collection from the OPC back to London by the sea or to BHill station let me know - be good to meet for a quick chat one evening. (devils Dyke might be good when the weather improves)
hussar10a said:
I'm kind of hoping that on this wet bank holiday monday, there will be plenty of members reading the forum !
On Saturday, I returned home in my 2004 C4S Tip after a 30 mile shopping trip. Once stopped outside my house I engaged reverse and all hell broke loose from the engine compartment of the car - a sound of grinding metal that was so loud I had to check that someone else hadn't had a crash nearby.
I immediately selected neutral and switched off, opened the boot to check - no smoke, no fluids on the ground, nothing hanging off, and no smell or excess heat.
Porsche Assist flat-bedded the car to OPC Mid-Sussex within the hour.
Of course, I now discover my extended warranty expired 10 days ago.
The car has 25000 miles and was serviced on time 300 miles ago.
The questions that have been keeping me awake for the last 48 hours are these:
1. Like insurance companies, does Porsche ever send out reminder notices for the extended warranty renewal, or is the onus absolutely on the customer to ensure the cover is continued ?
THEY DO SEND OUT REMINDERS BUT THE ONUS IS ON YOU I'M AFRAID.
2. I know that there are some well documented causes of engine or transmission failure, could someone list in laymans terms the most obvious/common ones please.
CRACKED CYLINDER LINERS
INTERMEDIATE SHAFT
3. I'm grown up enough to recognise that I won't be covered under warranty (and no doubt will also shortly get a bill for the low-loader), but assuming the failure is one of the common ones are Porsche known for making any sort of goodwill gesture towards the cost ?
IF THE CAR IS OPC SUPPLIED AND SERVICED THEN THEY MAY WELL PAY A PROPORTION. THERE IS SOME MYTHICAL "MATRIX" THEY USE. I'VE HAD STUFF DONE ON GOODWILL, BUT THE CAR IS OPC SUPPLIED, WARRANTED AND HAS BEEN SERVICED AT OPC EVERY 6,000 MILES OR SO UNTIL 4 YEARS OLD, THEN EVERY 10,000 UNDER MY CARE. BE NICE, DON'T "SHOUT THE ODDS" BECAUSE THEY WILL TELL YOU TO GET LOST.
4. Should I leave the investigation up to my OPC at £100ish plus VAT per hour, or just arrange another uplift from them to a known independant, who no doubt will have seen all this before and hopefully will be able to rebuild whatever is broken? The answer to this obviously depends a bit on the answer to the goodwill question above.
AS YOU SAY. DEPENDS. IF YOU CART IT OFF TO AN INDY THEN KISS GOODBYE TO ANY HELP AT ALL FROM OPC AND PORSCHE.
5. And finally, can anyone recommend a company in Sussex who are able to deal with this problem ?
Sorry to bang on, and thanks for any light or suggestions/recommendations anyone is able to throw in my direction.
Very sorry to hear this. Sick feeling when the car breaks.On Saturday, I returned home in my 2004 C4S Tip after a 30 mile shopping trip. Once stopped outside my house I engaged reverse and all hell broke loose from the engine compartment of the car - a sound of grinding metal that was so loud I had to check that someone else hadn't had a crash nearby.
I immediately selected neutral and switched off, opened the boot to check - no smoke, no fluids on the ground, nothing hanging off, and no smell or excess heat.
Porsche Assist flat-bedded the car to OPC Mid-Sussex within the hour.
Of course, I now discover my extended warranty expired 10 days ago.
The car has 25000 miles and was serviced on time 300 miles ago.
The questions that have been keeping me awake for the last 48 hours are these:
1. Like insurance companies, does Porsche ever send out reminder notices for the extended warranty renewal, or is the onus absolutely on the customer to ensure the cover is continued ?
THEY DO SEND OUT REMINDERS BUT THE ONUS IS ON YOU I'M AFRAID.
2. I know that there are some well documented causes of engine or transmission failure, could someone list in laymans terms the most obvious/common ones please.
CRACKED CYLINDER LINERS
INTERMEDIATE SHAFT
3. I'm grown up enough to recognise that I won't be covered under warranty (and no doubt will also shortly get a bill for the low-loader), but assuming the failure is one of the common ones are Porsche known for making any sort of goodwill gesture towards the cost ?
IF THE CAR IS OPC SUPPLIED AND SERVICED THEN THEY MAY WELL PAY A PROPORTION. THERE IS SOME MYTHICAL "MATRIX" THEY USE. I'VE HAD STUFF DONE ON GOODWILL, BUT THE CAR IS OPC SUPPLIED, WARRANTED AND HAS BEEN SERVICED AT OPC EVERY 6,000 MILES OR SO UNTIL 4 YEARS OLD, THEN EVERY 10,000 UNDER MY CARE. BE NICE, DON'T "SHOUT THE ODDS" BECAUSE THEY WILL TELL YOU TO GET LOST.
4. Should I leave the investigation up to my OPC at £100ish plus VAT per hour, or just arrange another uplift from them to a known independant, who no doubt will have seen all this before and hopefully will be able to rebuild whatever is broken? The answer to this obviously depends a bit on the answer to the goodwill question above.
AS YOU SAY. DEPENDS. IF YOU CART IT OFF TO AN INDY THEN KISS GOODBYE TO ANY HELP AT ALL FROM OPC AND PORSCHE.
5. And finally, can anyone recommend a company in Sussex who are able to deal with this problem ?
Sorry to bang on, and thanks for any light or suggestions/recommendations anyone is able to throw in my direction.
Answers above (some may be duplicates but I am lazy)
Let us knwo what happens.
Sorry to hear of your trouble....
Porsche give leeway of 2 weeks for extended warranty renewals - not sure if this applies in conjunction with an incident...
I experienced the goodwill matrix a couple of weeks ago with an RMS failure- mine was a 2003 C4S with 25k - also on the 'goodwill' computer screen it said Porsche would pick up 100% of the cost for parts and labour for total engine failure... - I think you needn't worry too much unless they construe it as somehow your fault..
Porsche give leeway of 2 weeks for extended warranty renewals - not sure if this applies in conjunction with an incident...
I experienced the goodwill matrix a couple of weeks ago with an RMS failure- mine was a 2003 C4S with 25k - also on the 'goodwill' computer screen it said Porsche would pick up 100% of the cost for parts and labour for total engine failure... - I think you needn't worry too much unless they construe it as somehow your fault..
Dreammeister said:
Sorry to hear of your trouble....
Porsche give leeway of 2 weeks for extended warranty renewals - not sure if this applies in conjunction with an incident...
I experienced the goodwill matrix a couple of weeks ago with an RMS failure- mine was a 2003 C4S with 25k - also on the 'goodwill' computer screen it said Porsche would pick up 100% of the cost for parts and labour for total engine failure... - I think you needn't worry too much unless they construe it as somehow your fault..
Good point on fault. One of the big advantages of a Tip is that it can't have been Level 2 over -revved on a downchange.Porsche give leeway of 2 weeks for extended warranty renewals - not sure if this applies in conjunction with an incident...
I experienced the goodwill matrix a couple of weeks ago with an RMS failure- mine was a 2003 C4S with 25k - also on the 'goodwill' computer screen it said Porsche would pick up 100% of the cost for parts and labour for total engine failure... - I think you needn't worry too much unless they construe it as somehow your fault..
If they claim over rev - tell them to get real!!
Vesuvius 996 said:
Dreammeister said:
Sorry to hear of your trouble....
Porsche give leeway of 2 weeks for extended warranty renewals - not sure if this applies in conjunction with an incident...
I experienced the goodwill matrix a couple of weeks ago with an RMS failure- mine was a 2003 C4S with 25k - also on the 'goodwill' computer screen it said Porsche would pick up 100% of the cost for parts and labour for total engine failure... - I think you needn't worry too much unless they construe it as somehow your fault..
Good point on fault. One of the big advantages of a Tip is that it can't have been Level 2 over -revved on a downchange.Porsche give leeway of 2 weeks for extended warranty renewals - not sure if this applies in conjunction with an incident...
I experienced the goodwill matrix a couple of weeks ago with an RMS failure- mine was a 2003 C4S with 25k - also on the 'goodwill' computer screen it said Porsche would pick up 100% of the cost for parts and labour for total engine failure... - I think you needn't worry too much unless they construe it as somehow your fault..
If they claim over rev - tell them to get real!!
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