Help! (paint company) guy ruined my Porsche.
Help! (paint company) guy ruined my Porsche.
Author
Discussion

quyen

Original Poster:

592 posts

220 months

Tuesday 13th January 2009
quotequote all
I recently acquired a few grazes and scratches on my 996 and got a (paint company) guy to try and sort it out. Guy said he has 15 years experience and seemed to know what he was doing.

Unfortunately, when he finished the result was far from sastifactory. Below is the before and after pictures.

Before Picture (Scratches/Grazes highlighted by the black lines)




After Picture


The finish on the scratched/grazed panel in the after picture is so matt (non-shiny) in comparison with the rest of the car that it just looks terrible. The guy tried to convinced me that the finish was OK but I said I was not sastified and he agreed to sent it upstairs to his boss.

His boss is coming round to mine on Thursday to have a look at the result. If he says that the finish is OK, what come back have I got? Would going to the (paint company) help? Any experience would be much appreciated.

Edited by TonyHetherington on Monday 19th January 11:24

HPF 75

180 posts

233 months

Tuesday 13th January 2009
quotequote all
surely the guy hasnt finished buffing thats all, but fk me looks like your rear quarter has changed colour, needs dullness buffed, then wax, then sealent.

changingman

672 posts

210 months

Tuesday 13th January 2009
quotequote all
Cant really see from the photos if its matt or shiny but its the wrong colour/shade certainly, it looks awful to be honest. If you're not happy you have to give them the opportunity to make it good, if they refuse then you need to get an independant evaluation of the work (take it to a conventional bodyshop for a quote) or if they try again and its just as bad then you will have to get it repaired elsewhere and take the necc action to recover the cost from them. I had a similar experience on an SL500.

Edited by changingman on Tuesday 13th January 22:51

changingman

672 posts

210 months

Tuesday 13th January 2009
quotequote all
HPF 75 said:
surely the guy hasnt finished buffing thats all, but fk me looks like your rear quarter has changed colour, needs dullness buffed, then wax, then sealent.
mopping it (buffing) wont change the colour

greggy50

6,270 posts

217 months

Tuesday 13th January 2009
quotequote all
Looking at those pictures unless he is blind I cannot see how he can say the finish is okay. That looks like a truly awful job to me I would demand a re-spray on the panel at least if I was you I would expect far better service than that looks like the work of an amateur even I could spray better than that. You should be able to get in done though they are a big company and don’t think they would want to gain a bad reputation offering poor quality service like this. Although it seems to me they need to do more checks on who are buying into the franchise as service like this is not going to help the company at all. Good Luck!
Greg

HRG

72,863 posts

265 months

Tuesday 13th January 2009
quotequote all
I've achieved far better with Duplicolour...

zagato

1,136 posts

227 months

Tuesday 13th January 2009
quotequote all
I had an S3 in silver which suffered at the hands of this type of 'repair'. As did a neighbours black car. Proper resprays are the only way. Lesson learned!

HPF 75

180 posts

233 months

Tuesday 13th January 2009
quotequote all
st just realised he hasnt just cut the paint back and buffed it all out, hes painted the whole quarter panel, my god you let a (paint company) guy paint the whole panel, when i was in the trade we used our local chips away for small bumper repairs and they were still the worst to be honest.

i feel like crying for the suffering you have subjected that poor unsuspecting 911 to.

Edited by TonyHetherington on Monday 19th January 11:25

mitch78

963 posts

222 months

Tuesday 13th January 2009
quotequote all
I don't think the colour is different to be honest, it just looks like the photo was taken at an angle where the light hits the two panels at completely different angles. Think about it, the door is pretty flat, and the rear quarter is angled away from the camera towards the door. I'm sure if the colour was an issue Quyen would have mentioned it in his post.

hman

7,497 posts

220 months

Tuesday 13th January 2009
quotequote all
buy cheap, buy twice, thats the moral of the story guys....

HRG

72,863 posts

265 months

Tuesday 13th January 2009
quotequote all
mitch78 said:
I don't think the colour is different to be honest, it just looks like the photo was taken at an angle where the light hits the two panels at completely different angles. Think about it, the door is pretty flat, and the rear quarter is angled away from the camera towards the door. I'm sure if the colour was an issue Quyen would have mentioned it in his post.
He's sprayed up to a line level with the door handle...

dpbird90

5,535 posts

216 months

Tuesday 13th January 2009
quotequote all
HRG said:
I've achieved far better with Duplicolour...
As have I with T Cut

Frik

13,667 posts

269 months

Tuesday 13th January 2009
quotequote all
mitch78 said:
I don't think the colour is different to be honest, it just looks like the photo was taken at an angle where the light hits the two panels at completely different angles. Think about it, the door is pretty flat, and the rear quarter is angled away from the camera towards the door.
That would suggest that the surface of the two panels were not orginally tangent where they meet.

This can happen on badly made kitcars but does not occur on production cars unless they have had a rather nasty accident first.

haggy

1,955 posts

240 months

Tuesday 13th January 2009
quotequote all
Sorry but why did'nt you use a bodyshop with all the proper facilities than pretty much a guy with a few aerosol cans and heaters to dry the paint? hope you get it sorted.

retrorider

1,339 posts

227 months

Tuesday 13th January 2009
quotequote all
looks to me like he's tried to flat and polish the scratches out,cut through, and then tried to blow it in & not very well,but the pics aren't that great...

jamoor

14,506 posts

241 months

Tuesday 13th January 2009
quotequote all
To be fair I wouldn't pay that guy any money and take it to a decent bodyshop, it's not like you have lost anything by giving (paint company) a try.

=

Edited by TonyHetherington on Monday 19th January 11:25

mitch78

963 posts

222 months

Wednesday 14th January 2009
quotequote all
Frik said:
That would suggest that the surface of the two panels were not orginally tangent where they meet.

This can happen on badly made kitcars but does not occur on production cars unless they have had a rather nasty accident first.
No, it would suggest that the door is flat and the rear quarter bulges to the wheel arch, so the two panels would have different levels of light being reflected in different directions.



whitechief

4,432 posts

221 months

Wednesday 14th January 2009
quotequote all
greggy50 said:
Looking at those pictures unless he is blind I cannot see how he can say the finish is okay. That looks like a truly awful job (paint company) job to me
Edited to reflect my experience.

Edited by TonyHetherington on Monday 19th January 11:26

quyen

Original Poster:

592 posts

220 months

Wednesday 14th January 2009
quotequote all
whitechief said:
greggy50 said:
Looking at those pictures unless he is blind I cannot see how he can say the finish is okay. That looks like a truly awful job (paint company) job to me
Edited to reflect my experience.
Thanks for the input everyone, wished I seen a thread like this before calling the (paint company) guy.

The guy did polish the finish for sometime but could not improve the shininess of the paint any better. Perhaps he just got the colour wrong.

Whitechief (or anyone else), do you have any experience of any redress from (paint company)?

Edited by TonyHetherington on Monday 19th January 11:26

Plug550

1,108 posts

241 months

Wednesday 14th January 2009
quotequote all
What's the problem - the chips have gone!
getmecoat

Seriously, that's too big a panel for a smart repair, and should've been sent to a bodyshop. The guy should've advised you as well. Nothing but a full refund is ever going to sort the situation out, then get it into a 'proper' bodyshop.