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The Windows/PC support thread

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Original Poster:

3,378 posts

72 months

Wednesday 28th September 2011
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Please ask your general PC/Windows questions in here.
No Trolling, No Baiting.

Keep it clean chaps.

james_gt3rs

3,553 posts

88 months

Wednesday 28th September 2011
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Ah a fan boy free thread.

wink

LordGrover

25,826 posts

109 months

Thursday 29th September 2011
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I've started an anti-virus wiki here: click.

Would those with more knowledge and experience care to update it for us please?

Ta.

rhinochopig

17,544 posts

95 months

Thursday 29th September 2011
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Is this necessary?

CG&S, IMO, has always been one of the more polite areas of PH - I simply don't recognise the fan-boy issues that this new approach seems to want to rule out - and I suspect that most answer a question based on a quick flick through the titles and think 'Ooh I know something about that topic I'll contribute'.

Having a support thread is too much like real work IMO.

andrewws

271 posts

121 months

Sunday 23rd October 2011
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I have read the rules and hope I am posting this correctly?

I have a problem with Microsoft Outlook Express, my inbox has emptied after the wife got her hands on it. She swears that she did nothing untoward, but there were several thousand emails in it so it may have auto archived or such like??
All the other folders are intact (sent, drafts etc.)

What should I try?? as I don't want to do further damage??

Jinx

6,743 posts

157 months

Monday 24th October 2011
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andrewws said:
I have read the rules and hope I am posting this correctly?

I have a problem with Microsoft Outlook Express, my inbox has emptied after the wife got her hands on it. She swears that she did nothing untoward, but there were several thousand emails in it so it may have auto archived or such like??
All the other folders are intact (sent, drafts etc.)

What should I try?? as I don't want to do further damage??
I haven't used outlook express in a long time but Outlook (full version) prior to 2007 used to have major issues if the mail box got too large. It is possible that the outlook messages file has become corrupted.
Some possible help here:
http://help.wugnet.com/windows2/Missing-emails-out...

3000GT ANT

337 posts

53 months

Friday 28th October 2011
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Hi guys, i'm struggling with hyperlinks and hopefully one of you guys can help.

I have an excel worksheet and i'm trying to hyperlink to a particular page in adobe. I have only got adobe reader is it possible? as at the moment i can only hyperlink to the full document and not a particular page. I believe i can do it by using the bookmarking feature but as i only have adobe reader and not the full version of adobe i've been told it isn't possible, i'm just hoping there is another way.

Many thanks in advance!

Who me ?

5,859 posts

109 months

Saturday 12th November 2011
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andrewws said:
I have read the rules and hope I am posting this correctly?

I have a problem with Microsoft Outlook Express, my inbox has emptied after the wife got her hands on it. She swears that she did nothing untoward, but there were several thousand emails in it so it may have auto archived or such like??
All the other folders are intact (sent, drafts etc.)

What should I try?? as I don't want to do further damage??
Can't help with that ,but do you know that by default OE deletes the mail on webmail when ownloaded .To change go to tools /accounts/properties/advanced and tick the relavent box.Handy if you delete one in OE by mistake .

PoleDriver

23,048 posts

91 months

Monday 19th December 2011
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My Dell laptop has a Western Digital HDD which has died. The fault is in the power supply section of the PCB. Does anyone know of a (cheap) way that I may be able to recover the data from the drive?

HereBeMonsters

14,154 posts

79 months

Friday 23rd December 2011
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PoleDriver said:
My Dell laptop has a Western Digital HDD which has died. The fault is in the power supply section of the PCB. Does anyone know of a (cheap) way that I may be able to recover the data from the drive?
Is that section modular? Could you buy another drive of the same type and swap the bits over?

PoleDriver

23,048 posts

91 months

Friday 30th December 2011
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HereBeMonsters said:
PoleDriver said:
My Dell laptop has a Western Digital HDD which has died. The fault is in the power supply section of the PCB. Does anyone know of a (cheap) way that I may be able to recover the data from the drive?
Is that section modular? Could you buy another drive of the same type and swap the bits over?
That's my intention, will try to find a drive with motor/platen damage first, otherwise I will buy a new drive.

Ian1976

1,125 posts

57 months

Tuesday 13th March 2012
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What's happened to my mouse?

(HP laptop, Win 7)

When I'm scrolling up/down an internet page using the arrows on the right, it 'sticks' and scrolls all the way to the bottom even though I havent got the trackpad button depressed. - Didnt do this yesterday!

Sometimes when I click links it takes 2/3 clicks before it reacts to my clicks. I also often get a symbol like a no-entry sign when I click on links. Its dragging things all over the place and driving me up the wall. As I type this, when I move the cursor around some of my text ends up highlighted in blue. Any ideas what I can do/try before I launch it from the roof?

I've use Firefox but have tried IE as well, all the same.


daz3210

5,000 posts

137 months

Tuesday 13th March 2012
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Have you got a second mouse you could try?

Maybe a fault with the mouse rather than the machine.

karona

1,342 posts

83 months

Tuesday 13th March 2012
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Ian1976 said:
What's happened to my mouse?

(HP laptop, Win 7)

When I'm scrolling up/down an internet page using the arrows on the right, it 'sticks' and scrolls all the way to the bottom even though I havent got the trackpad button depressed. - Didnt do this yesterday!

Sometimes when I click links it takes 2/3 clicks before it reacts to my clicks. I also often get a symbol like a no-entry sign when I click on links. Its dragging things all over the place and driving me up the wall. As I type this, when I move the cursor around some of my text ends up highlighted in blue. Any ideas what I can do/try before I launch it from the roof?

I've use Firefox but have tried IE as well, all the same.
Just to be clear, you mention a trackpad and a mouse. Do you have a mouse plugged in, as well as using the trackpad? (Not a silly question, my wife does this all the time...)

If the problems are all with the trackpad, have you let the pad become contaminated? Mine shows those symptoms if my fingers are wet or if I've been eating greasy food. A good clean might help. Try connecting a USB mouse and see if that works properly.

If you have problems with a mouse, is it wireless/infrared, and have you tried new batteries?

PoleDriver

23,048 posts

91 months

Tuesday 13th March 2012
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I have a mouse with a scroll wheel. When the scroll wheel is clicked it goes into the mode you descrice... It'a feature! smile

F1GTRUeno

2,769 posts

115 months

Monday 28th May 2012
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Need a little help.

Think my laptop is on it's way out.

Every so often (getting steadily more regular) the screen will go off and it'll effectively die. The lights showing that it's on are still on, and the light on the disc drive comes on and remains on with the added bonus that you can't open it.

It's fairly old now (2007 I think) so could just be the lasting effects of a few years abuse but I'm in no financial position to get a new one and my Macbook Pro buggered itself sideways a while back so I'll be screwed with no laptop.

Any thoughts from anyone?

HereBeMonsters

14,154 posts

79 months

Monday 28th May 2012
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Do you think it's a software problem (as in, PC is going into some sort of standby mode) or a hardware problem - the screen is literally failing and turning off?

If the former, fiddle with your power and standby settings in Control Panel. If the latter, try an external monitor and see if it also turns off when the laptop screen does.

Was it an expensive laptop, or could you just throw it away and start again?

F1GTRUeno

2,769 posts

115 months

Monday 28th May 2012
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I think it's hardware related to be honest. It wasn't hugely expensive at the time, just a decent laptop that I picked up. At the minute I don't do much more than browse the internet on it (using Chrome) and it seemingly happens at random points.

The only problem is that I don't have an alternative and can't afford a new one so I'm basically stuck with this and it's issues.

TheD

2,831 posts

96 months

Monday 28th May 2012
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It could just be a loose screen cable connection. Move the lid to nearly open and shut positions.

PoleDriver

23,048 posts

91 months

Monday 28th May 2012
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Is it an Acer?