The Windows/PC support thread

[chimster]

Spot on. Looks good to me. Let's see if the update works. Many thanks for your help.

[chimster]

If this old adaptor isn't compatible with Win 7 I assume that I can get hold of one that is and if so how would I go about finding a suitable replacement?

[Jinx]

A quick search online shows that there is no AGP slot for graphics on the dimension 2400 so you will need a PCI (not PCIE) graphics card. I probably have one lying around so if you PM me I can drop it in the post (it will either be a matrox 64 MB or NVidia 5200 IIRC scavenged from so old machines) but should be good enough for desktop work.

[chimster]

PM sent. Many thanks. Phil

[Woody]

Guys, need a bit of help.
Wife tried to log on to her W7 laptop and keep getting:

The user profile service failed the log on.
User profile cannot be loaded.

Any ideas?
Logged on ok in safe mode - but have no idea what to do/look for.

Thanks
Chris

[FiF]

http://support.microsoft.com/kb/947215

I had the same problem. Followed option 1 in the above link.

Got scared when it said fire up regedit smd edit the register but Google a few YouTube instructions and it really is a piece of winkle.

Go for it. Steadily follow the instructions and you will be ok. If I can do it anyone can.

[Woody]

FiF said:

http://support.microsoft.com/kb/947215

I had the same problem. Followed option 1 in the above link.

Got scared when it said fire up regedit smd edit the register but Google a few YouTube instructions and it really is a piece of winkle.

Go for it. Steadily follow the instructions and you will be ok. If I can do it anyone can.

Thanks for the reply - will give it a go later.

[Woody]

Woody said:

FiF said:

http://support.microsoft.com/kb/947215

I had the same problem. Followed option 1 in the above link.

Got scared when it said fire up regedit smd edit the register but Google a few YouTube instructions and it really is a piece of winkle.

Go for it. Steadily follow the instructions and you will be ok. If I can do it anyone can.

Thanks for the reply - will give it a go later.

YAY!!! it worked!!!!!!

[FiF]

Woody said:

Woody said:

FiF said:

http://support.microsoft.com/kb/947215

I had the same problem. Followed option 1 in the above link.

Got scared when it said fire up regedit smd edit the register but Google a few YouTube instructions and it really is a piece of winkle.

Go for it. Steadily follow the instructions and you will be ok. If I can do it anyone can.

Thanks for the reply - will give it a go later.

YAY!!! it worked!!!!!!

Excellent.

[LordGrover]

FiF said:

Excellent.

Mr Burns                                                                FiF

[mrpbailey]

My laptop won't connect to the internet at work (on a ship). It will connect to the wireless network ok but gives no internet access. It used to work until a couple of months ago, and whenever I go home the laptop connects to my wifi instantly and works without issue.
I have an iPad and iPhone that connect to the wifi at work without any problems, so the issue lies with the laptop somewhere.
For info it's a sony vaio running windows 7 home premium.

Any ideas what's causing this and how to fix it?

Thanks

[karona]

mrpbailey said:

My laptop won't connect to the internet at work (on a ship). It will connect to the wireless network ok but gives no internet access. It used to work until a couple of months ago, and whenever I go home the laptop connects to my wifi instantly and works without issue.
I have an iPad and iPhone that connect to the wifi at work without any problems, so the issue lies with the laptop somewhere.
For info it's a sony vaio running windows 7 home premium.

Any ideas what's causing this and how to fix it?

Thanks

Open the network and sharing centre, then "manage wireless networks"
right click the ship's network and remove it.
Restart, and let Windows detect the network, then try connecting, inputting the password if required.

[mrpbailey]

karona said:

Open the network and sharing centre, then "manage wireless networks"
right click the ship's network and remove it.
Restart, and let Windows detect the network, then try connecting, inputting the password if required.

Ok so I've now done this and it opened google (my home page) but won't go to any other website? So it's a little bit of progress but a bit weird! Now when I open internet explorer or google chrome it doesn't load anything?

Any ideas?

[karona]

It sounds like a DNS problem

Click Start
Type "cmd" without the quotes in the search box and hit enter
Type ipconfig /flushdns (noting the space before the " /" ) at the prompt and hit enter,
at the prompt type ping bbc.co.uk
It should show four lines of text showing a connection to the BBC page, which will prove your DNS server is correctly configured.
If not then back in the network and sharing centre run the troublshooter on internet connections, if that doesn't help trouble run the troubleshooter on the wireless card.

[mrpbailey]

karona said:

It sounds like a DNS problem

Click Start
Type "cmd" without the quotes in the search box and hit enter
Type ipconfig /flushdns (noting the space before the " /" ) at the prompt and hit enter,
at the prompt type ping bbc.co.uk
It should show four lines of text showing a connection to the BBC page, which will prove your DNS server is correctly configured.
If not then back in the network and sharing centre run the troublshooter on internet connections, if that doesn't help trouble run the troubleshooter on the wireless card.

Ok so I have done this now bit confused by what's happened though.
Here are some pics of what happened.....


And I then ran the troubleshooter

Edited by mrpbailey on Sunday 14th September 07:55

[karona]

OK, that answers a couple of questions.
First, you are definitely connected to the internet, but your connection is crap. The reply from the BBC computer took so long that your computer gave up waiting for it.
Your DNS server is properly configured, it correctly translated the text address into the digital equivalent and successfully connected to the BBC, however briefly.
The troubleshooter recognises there's something not right, but can't see anything wrong with your wireless card. This usually means there is nothing wrong with your card.
My next step, if it was a home network, would be to restart the router. Is that possible on the ship?

[mrpbailey]

karona said:

OK, that answers a couple of questions.
First, you are definitely connected to the internet, but your connection is crap. The reply from the BBC computer took so long that your computer gave up waiting for it.
Your DNS server is properly configured, it correctly translated the text address into the digital equivalent and successfully connected to the BBC, however briefly.
The troubleshooter recognises there's something not right, but can't see anything wrong with your wireless card. This usually means there is nothing wrong with your card.
My next step, if it was a home network, would be to restart the router. Is that possible on the ship?

Yep, disconnected then reset the router, made no difference. But many other computers/phones/tablets connect to this router without issue.

[FiF]

Non techy note.

Sounds a bit like an issue I had, everything else was connecting OK but my ASUS laptop w7 Home edition 64 bit.

Could connect to router, could login to router and do admin stuff but not get out onto the net.

Turned out to be some issue with the ipv6 protocol. Not sure what fixed it tbh, probably rebooting router and network, which you've already tried.

Not much help, sorry.

[whythem]

Erm internet problems.

Running windows 7 home, connecting to the internet via usb cable and mobile phone. Been working fine then out of the blue comes the following problems.

Internet pages will not load, refresh icon keeps saying new tab, looks like its hunting for a tab.

Desktop icons keep disapearing when I touch the mouse, but background remains.

The only way I can connect to the internet is by restarting the computer and mobile phone.

Mobile phone connects to th internet with no problems.

Any idea's

[karona]

mrpbailey said:

Yep, disconnected then reset the router, made no difference. But many other computers/phones/tablets connect to this router without issue.

Sorry, away for a day or so,
Have you tried setting a fixed IP for the ship's connection?
First, click START and in the search box type cmd and press enter
at the prompt type ipconfig /all and press enter
look through the results looking for "default Gateway" and note the internet address beside it, similar to 192.168.1.1 (The third number may be "0" instead of 1)

Then open the network and sharing centre, right click the ship's connection, and select properties
Select TCP-IP protocol and click the properties button

set a fixed IP 192.168.1.201 matching the address from above, only changing the last number to "201" because that's out of the range of automatic allocation, which avoids conflicts.

subnet 255.255.255.0 (this is standard for most networks).

gateway 192.168.1.1 (the address of the router, swap 0 for 1 if necessary)

DNS 192.168.1.1 (the address of the router, swap 0 for 1 if necessary)

Secondary DNS 8.8.8.8 (Google's open DNS server)

Close out to the desktop and try to connect.